On Site Service Technician - Level III

The On-Site Service Technician Level III acts as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at a designated customer site. You will independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites. It is essential to maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime. Additionally, you will provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel. Managing parts and spares inventory at the work site to ensure operational efficiency is also a key responsibility. Your role involves accurately completing service worksheets, timesheets, warranty claims, and other required documentation. Identifying additional service and sales opportunities with customers, engaging in continuous training to enhance skills, and ensuring adherence to all relevant safety policies and legislation are crucial aspects of the job. Moreover, maintaining tools and workspace cleanliness for optimal efficiency is essential. As an On-Site Service Technician Level III, you are expected to have strong knowledge of power generation and engine systems, including electrical and mechanical interactions. Your ability to translate customer complaints into troubleshooting plans, diagnose issues using electronic and mechanical service tools, and proficiently use service tools for diagnostics, repair validation, and technical documentation will be vital. You should also be skilled in repairing and maintaining mechanical and electrical components within standard repair times and capable of obtaining, documenting, and escalating complex technical issues efficiently. The ideal candidate should hold an Apprentice Certified Power Generation and/or Engine Technician education, with a vocational diploma from a relevant technical institution being preferred. Current relevant electrical certification is optional. Possessing a valid local driving permit and licensing compliance for export controls or sanctions regulations, if required, is necessary. Significant field service work experience (5-6 years) and expertise in electrical and electronics troubleshooting are essential qualifications for this role. Proficiency in MS Excel and PowerPoint, strong communication skills, and a willingness to relocate anywhere in Karnataka are also required. If you have worked in the aftermarket service support function, have hands-on experience with diesel engines, are ready to move anywhere in India, Nepal, and Bhutan, and are familiar with industries like KOEL, Caterpillar, ABB, Crompton Greaves, etc., this position might be suitable for you. Proficiency in English is mandatory for this role.,