On-Site IT Support Engineer

As an On-Site IT Support Engineer, your main role will be to provide hands-on support for the local infrastructure, users, and critical systems. You will be responsible for ensuring smooth IT operations, continuity of services, and resolving incidents during your designated support period. Your key responsibilities will include: - Providing on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. - Monitoring IT equipment and infrastructure maintenance to ensure uptime and reliability. - Offering desktop/user support for local staff, troubleshooting hardware, software, and connectivity issues. - Performing preventive maintenance activities such as security checks, system health checks, and patch updates. - Monitoring and coordinating critical service requests with remote teams and vendors as required. - Assisting in escalating complex incidents to higher-level support teams while ensuring proper follow-through. You are expected to achieve the following results: - Operational Continuity Maintenance: Ensure business processes and local operations remain unaffected during the support period. - Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. - Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. - Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills required for this role include: - Proven experience in IT support, helpdesk, or desktop engineering roles. - Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. - Familiarity with ITSM ticketing systems and incident management processes. - Ability to conduct preventive maintenance and security checks. - Strong communication skills and ability to interact with end-users at all levels. - Detail-oriented with strong documentation and reporting skills. - Professional certifications such as CompTIA A+, Network+, ITIL, or Microsoft/CCNA are considered a plus.,