Omni Sport Advisor - Hiking & Trekking

As a Sports Advisor at Decathlon, your role involves delivering a WOW customer experience and creating a WOW store experience. Here are your key responsibilities: Role Overview: You will be responsible for providing exceptional customer service by engaging with customers, understanding their needs, and promoting sports through sports communities. Your focus will be on ensuring customer satisfaction by offering the right products and services, encouraging participation in Decathlon events, and providing a smooth checkout experience. Key Responsibilities: - Greet, smile, and engage with customers to understand their needs - Engage customers through sports communities and inspire them to join - Encourage customers to participate in Decathlon events and local sports activities - Propose the right products and services based on customer needs - Use all channels (in-store, online, app) to meet customer needs - Ensure a smooth checkout experience and product availability - Update signages for customer information - Create a best-in-class store layout that is safe, welcoming, and engaging - Highlight the omnichannel offer to customers both offline and online - Ensure customers can test all solutions and find the entire range of products - Provide necessary services for sports practice and highlight Circular offer Qualifications Required: - Passionate sports lover who practices sports - Enjoys interacting, assisting, and guiding people - Willing to work with people and make collective decisions - Keen to learn, adapt, take feedback, and make progress - Comfortable using digital tools and apps Decathlon is the right place for you if you are passionate about sports, enjoy helping others discover and pursue their favorite sport, and are dedicated to providing exceptional customer service. Join us in creating a positive and fulfilling sports shopping experience for our customers.,