Omni Sport Advisor - Hiking & Trekking

Role Overview: As a team member at Decathlon, your role involves delivering a WOW customer experience and creating a WOW store experience. You will interact with customers, promote sports, ensure customer satisfaction, and maintain a welcoming store layout. Your passion for sports and love for interacting with people will be key in this role. Key Responsibilities: - Deliver a WOW Customer Experience: - Greet, smile, and engage with customers to understand their needs - Engage customers through sports communities and inspire them to participate in Decathlon events - Propose the right products and services based on customer needs - Ensure a smooth checkout experience and suggest complementary products - Maintain reliable inventory to support omnichannel availability - Keep signages updated for customer convenience - Create a WOW Store Experience: - Ensure the store layout is safe, welcoming, and engaging - Allow customers to test all solutions - Highlight the omnichannel offer, both offline and online - Provide the complete range of products for sports practice - Offer necessary services for various sports activities - Showcase Decathlon's Circular offer and relevant services Qualifications Required: - Passionate about sports and enjoys interacting with people - Willing to learn, adapt, take feedback, and make progress - Comfortable using digital tools and apps for effective communication and customer service,