Omni Sport Advisor for Cricket

Role Overview: As an Omni Sports Advisor at Decathlon, your role is to ensure a WOW Customer Experience by engaging with customers, promoting sports, and providing excellent service. You will greet customers, understand their needs, promote sports communities, and encourage participation in sports events. Your focus will be on customer satisfaction, proposing the right products and services, and offering complementary products to enhance their sports practice experience. You will also be responsible for product availability, maintaining updated signages, and ensuring smooth checkout experiences. Key Responsibilities: - Engage with customers to understand their needs and provide excellent service - Promote sports communities and encourage participation in sports events - Ensure customer satisfaction by proposing the right products and services - Offer complementary products to enhance customers" sports practice experience - Maintain product availability, update signages, and ensure smooth checkout experiences - Guarantee a WOW displayed layout that is safe, welcoming, and engaging for customers - Ensure the layout is best in class, testable by customers, and highlights the best omnichannel offers both offline and online - Be product trained, suggest the best solutions to customers, and make all necessary services available to enhance customers" sports practice experience Qualifications Required: - Passion for working with people and making collective decisions - Strong desire to provide exceptional customer experiences - Passion for sports and willingness to adapt/learn Omnichannel expertise - Ability to blend online and offline customer experiences through digital tools and data analysis Additional Details: Being a passionate sports lover and willing to adapt/learn Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis will be key in optimizing business performance.,