13 Omnichannel Expertise Jobs

As a Customer Experience Manager at the store, your primary role is to ensure a best-in-class customer experience. This involves instilling a CUSTOMER FIRST mindset within the Store team and proactively finding solutions for all customers. You will be stationed at the welcome desk, addressing customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is crucial to deepen your understanding of customer experience (CX) by familiarizing yourself with CRM systems and practices. Analyzing customer feedback from different touchpoints will play a vital role in enhancing the overall customer experience. Key Responsibilities: - Greet and welcome cu...

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watchv=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services d...

1st Responsibility I develop, motivate and take care of my team I recruit the right personality I plan the structure of my team linked to my commercial strategy and economic activity I ensure effective integration/onboarding of teammates with clear responsibilities I encourage and utilise collective intelligence (Team meetings, encourage collective decision-making) I Accompany The Development Of My Team I meet each of my teammates individually once every 4 weeks for a one-on-one interaction I guarantee a mid-year meeting and an Annual Meeting for each individual at the right moment. I keep my team motivated and engaged We do sport and celebrate victories I give kind and demanding feedback at...

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watchv=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services d...

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watchv=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services d...

1st Responsibility I develop, motivate and take care of my team I recruit the right personality I plan the structure of my team linked to my commercial strategy and economic activity I ensure effective integration/onboarding of teammates with clear responsibilities I encourage and utilise collective intelligence (Team meetings, encourage collective decision-making) I Accompany The Development Of My Team I meet each of my teammates individually once every 4 weeks for a one-on-one interaction I guarantee a mid-year meeting and an Annual Meeting for each individual at the right moment. I keep my team motivated and engaged We do sport and celebrate victories I give kind and demanding feedback at...

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watchv=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services d...

Role Overview: As an Omni Sports Advisor at Decathlon, your role is to ensure a WOW Customer Experience by engaging with customers, promoting sports, and providing excellent service. You will greet customers, understand their needs, promote sports communities, and encourage participation in sports events. Your focus will be on customer satisfaction, proposing the right products and services, and offering complementary products to enhance their sports practice experience. You will also be responsible for product availability, maintaining updated signages, and ensuring smooth checkout experiences. Key Responsibilities: - Engage with customers to understand their needs and provide excellent ser...

Job Description: As an Omni Sports Advisor at [Company Name], your primary role is to ensure a WOW Customer Experience and guarantee WOW displayed layout. You will engage with customers, promote sports, and provide exceptional customer service to enhance their sports practice experience. Additionally, you will be responsible for maintaining a visually appealing and safe layout for customers to explore our products. **Role Overview:** In your role as an Omni Sports Advisor, you will be responsible for: - Ensuring a WOW Customer Experience by greeting, engaging, and understanding customer needs. - Promoting sports and inspiring customers to join sports communities. - Proposing the right produc...

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. - Ensure that all customers are greeted and welcomed at various touchpoints within the st...

As an Omni Sports Advisor at our company, your primary responsibility is to ensure a WOW Customer Experience. This involves greeting, smiling, and engaging with customers to understand their needs effectively. You will engage customers through sports communities, promote sports, and inspire customers to join sports communities. Additionally, staying informed and encouraging customers to participate in Decathlon events or local sports activities related to their interests is crucial. You will be focused on ensuring customer satisfaction by proposing the right products and services based on their needs. Utilizing all available channels, including in-store, online, and the app, to meet the cust...

As an Omni Sports Advisor at our company, your primary responsibility is to ensure a WOW Customer Experience. This involves greeting, smiling, and engaging with customers to understand their needs. You will be equipped to interact and engage with customers effectively. Additionally, you will promote sports by engaging customers through sports communities and inspiring them to join such communities. It is essential to stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. Your focus should always be on ensuring customer satisfaction by proposing the right products and services based on their needs. Utilize all available ...

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. As the guardian of customer-centricity in the store, you will ensure that all customers a...