3 Omnichannel Expertise Jobs

As an Omni Sports Advisor at our company, your primary responsibility is to ensure a WOW Customer Experience. This involves greeting, smiling, and engaging with customers to understand their needs effectively. You will engage customers through sports communities, promote sports, and inspire customers to join sports communities. Additionally, staying informed and encouraging customers to participate in Decathlon events or local sports activities related to their interests is crucial. You will be focused on ensuring customer satisfaction by proposing the right products and services based on their needs. Utilizing all available channels, including in-store, online, and the app, to meet the customers" requirements is an essential part of your role. You will also propose relevant services such as buyback, repair & maintenance, and personalization to enhance the customer experience. Moreover, ensuring a smooth checkout experience and suggesting complementary products to improve the customer's sports practice experience are key aspects of your job. In your second responsibility as an Omni Sports Advisor, you will be responsible for guaranteeing a WOW displayed layout. This includes ensuring that the layout is the best in class for customers, safe for both customers and staff, and welcoming, seductive, and engaging. You will also ensure that customers can test all our solutions and highlight the best omnichannel offer to customers, both offline and online. Being well-versed in the complete offer available in-store and online, and ensuring that customers find the entire range of products for their sports practice, is essential. As an ideal candidate for this role, you should be someone who enjoys working with people, making collective decisions, and is passionate about providing exceptional customer experiences. You should also have a genuine passion for fitness and training, along with a willingness to adapt and learn Omnichannel expertise to blend online and offline customer experiences effectively through digital tools and data analysis to optimize business performance.,

As an Omni Sports Advisor at our company, your primary responsibility is to ensure a WOW Customer Experience. This involves greeting, smiling, and engaging with customers to understand their needs. You will be equipped to interact and engage with customers effectively. Additionally, you will promote sports by engaging customers through sports communities and inspiring them to join such communities. It is essential to stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. Your focus should always be on ensuring customer satisfaction by proposing the right products and services based on their needs. Utilize all available channels, including in-store, online, and the app, to satisfy customer needs. Offer relevant services such as buyback, repair & maintenance, and personalization. Ensure a smooth checkout experience and make yourself available to customers at all times. Suggest complementary products to enhance the customer's sports practice experience and ensure product availability through reliable inventory management. In addition to customer experience, you will also be responsible for guaranteeing a WOW displayed layout in the store. Your layout should be best in class, safe for both customers and team members, and welcoming, seductive, and engaging. Customers should be able to test all available solutions in your layout. It is crucial to know and highlight the best omnichannel offer to customers, both offline and online. Make sure customers can find the entire range of products for their sports practice either in-store or online and highlight the Circular offer and relevant services. We are looking for individuals who are passionate about providing exceptional customer experiences and are enthusiastic sports lovers. If you are someone who enjoys working with people, making collective decisions, and keen to adapt and learn Omnichannel expertise to optimize business performance through digital tools and data analysis, then you are the ideal candidate for this role.,

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. As the guardian of customer-centricity in the store, you will ensure that all customers are greeted and welcomed at various touchpoints within the store. Providing training to teammates to enhance customer assistance skills and promoting Store-Assisted Orders and App Downloads will be part of your responsibilities. Collaborating with the team to make decisions that improve the local customer experience and make the store the most loved sports brand is key. You will prioritize ensuring a smooth checkout experience for customers by optimizing cash counter operations and providing training to store teammates. Developing the store business through a Circular Economy approach, which includes enabling sustainable business development of products and offering relevant after-sales services, will be part of your role. Recruiting, developing, motivating, and taking care of human capital is another significant responsibility. Leading by example by sharing values, culture, and human fundamentals with teammates, as well as anticipating human needs and recruiting talents aligned with the commercial strategy, are essential aspects of this role. To thrive in this role, you should have a strong ability to analyze customer feedback, identify issues, and implement solutions. A genuine passion for delivering exceptional customer service, building strong customer relationships, and using CRM systems and social media platforms comfortably are crucial. Being keen to adapt and learn Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis for optimizing business performance will be beneficial.,