Officer - QC, Cellulose

As a member of the ACG Corporate team, your primary responsibilities will include preparing and conducting tests such as MLT and Water analysis in the Micro Lab. It is crucial to ensure proper documentation, develop and establish testing procedures, maintain accurate records, and uphold a clean work space. Your role will also involve fostering a culture of quality across the plant and implementing a review mechanism to consistently enhance and standardize processes. Within the functional core of your responsibilities, you will be expected to review customer quality complaints, conduct complaint investigations, perform root cause analysis, and identify Corrective and Preventive Actions (CAPA). You will need to ensure timely closure of complaints with the implementation of CAPA, maintain the Quality Management System (QMS) covering deviations, change control, Out-of-Specification (OOS) results, and incident reporting with Quality Risk Management (QRM) principles. Timely batch release, availability of customer-specific certifications, handling customer audits independently, and supporting the team during audits are also key aspects of the role. Your key result areas will focus on reducing customer complaints, enhancing the resolution score in surveys, minimizing internal failures in collaboration with the Plant Head, ensuring the reproducibility of test results, and achieving timely completion of facility licenses and certifications. Furthermore, you will be responsible for the timely and effective replication of CAPA for customer/internal audits and Annual Product Quality Review (APQR). In this role, you will interact with various internal interfaces such as Operations, Technical Services, and Quality & Regulatory Affairs/Quality Assurance (Q&RA/QA). Externally, you will engage with customers, external agencies/vendors, and regulatory bodies like the FDA. Your ability to effectively collaborate with these key interfaces will be essential in driving quality and compliance within the organization.,