Officer, Middle Office, Setclear

The main responsibilities for this role include: - Handling trade bookings and processing, trade confirmations, and contract notes. - Maintaining static and reference data. - Processing FX transactions (non-execution). - Updating and documenting procedures and process maps. - Managing day-to-day issues and queries from internal and external parties, escalating when necessary. - Coordinating with regional trade support groups, traders, and customers to resolve queries and issues. - Participating actively in UAT testing and change management. - Resolving reconciliation issues. - Acting as an authorizer and releaser for various systems. - Supervising and controlling daily BAU and projects. - Supporting projects, process, and system improvements for cost and efficiency savings. - Multi-tasking and delivering work on time. - Training new and junior staff on tasks, work development, or process changes. Requirements: - A graduate with 1-5 years of experience in the securities or related industry. - Direct experience in Asian markets or Middle office experience preferred. - Coordinating with front office and other support teams locally and globally to address trade-related enquiries and issues. - Knowledge of trade processing and contracting processes, procedures, and reference data. - Reconciling and validating trade capture activity in a timely and accurate manner. - Assisting in resolving trade discrepancies, failures, breaks, etc. - Developing standard processes to route customer queries for timely resolution. - Monitoring internal and inter-branch dealing to identify and escalate unusual trading activity. - Providing excellent customer service. - Identifying issues within processes and working with senior management to drive change and process enhancements. - Familiarity with Microsoft Office and experience with operations systems commonly used in the securities industry like ALERT, OASYS, etc.,