33 Office Skills Jobs - Page 2

internal and external corporate documents for team members and industry partners using Excel and Google Sheets Schedule meetings and appointments Arrange corporate events and exhibitions and coordinate with vendors and management for the same.

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Scheduling consists of taking client delivery information such as Course identification, dates, venue / location / capacity / preferred resources (Instructor, room etc.) and obtaining suitable information (such as instructor availability, venue availability) so as to publish a class schedule within a stated calendar period. Processes are defined to give step- by- step instructions on the interfaces, tasks and parameters to apply to the schedule. Class schedules are typically published on client systems (Learning Management Systems) or Accenture equivalent. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support This role provides scheduling services for Accenture Learning Shared Services, follows all scheduling processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management, Capability Management and the Scheduling Team Lead to identify and escalate client issues; obtains and confirms instructor and facility availability, and adds and amends schedule information to client / Accenture systems responding to changes (via e-mail / telephone) so as to maintain a current visible class schedule to the client The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Functional Competencies: MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Knowledge / Skills Requirements: Good organizational, prioritisation and multi-tasking skills. Strong analytical and problem solving skills. Multi-cultural awareness. Passion for customer service. Team player. Attention to detail. Focus on high data accuracy. Quality driven – in communications and all system transactions. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate 1+ year work experience in a contact center Exposure to voice process (technical sector) / Learning coordination sector preferable Roles and Responsibilities: Primary: Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources. Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location. Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules. Complete system screens to accurately enter data to Client Systems / LMS. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. Allocate rooms, visual aids, instructor to courses based on defined business rules. Solve basic resource conflicts by selecting viable alternatives from a defined list. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. Assign Instructor resources based on guidance documents showing the required parameters to be used. Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Update session information accurately and on time. Ensure Cancellation policies are being followed. Perform basic financial calculations to establish whether class enrolment generates required revenue and margin. Secondary Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found. Assist in Process Improvement initiatives. Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Qualifications Any Graduation

Job Title: File Indexer Department: Records Management Reports To: Records Manager/HOD Job Summary: The File Indexer is responsible for accurately and efficiently indexing and organizing office materials, files, and digital documents to facilitate easy retrieval and access by users. This role involves reviewing documents, assigning keywords, creating indexes, and maintaining organized filing systems, both physical and digital. Key Responsibilities: Indexing and Cataloging: Review and analyze documents, assigning appropriate subject headings and keywords. Create and maintain indexes for office materials, files, and digital documents. Ensure consistency and accuracy in indexing practices. File Management: Organize and maintain physical and digital filing systems. Ensure accurate and efficient filing of documents. Assist in the development and implementation of filing procedures. Data Entry and Accuracy: Accurately enter and update indexing information into relevant databases. Maintain the integrity and accuracy of indexed data. User Support: Assist users in locating information and materials. Provide guidance on using the office's indexing and filing systems. Other Duties: Participate in projects and initiatives as needed. Maintain a clean and organized work environment. Required Skills and Qualifications: Education: High school diploma or equivalent required; some college or vocational training in records management preferred. Experience: Previous experience in indexing, cataloging, or records management preferred. Skills: Strong organizational skills and attention to detail. Proficiency in using computer software for indexing and data entry. Ability to learn and adapt to new technologies and systems. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Other: Ability to handle confidential information with discretion. Physical Requirements: Ability to sit for extended periods of time. Ability to lift and move files and materials as needed. Ability to stand and walk for short periods of time.

Job Title: Associate Manager - Supply Location: Ahmedabad (with occasional travel to Surat & Vadodara) Job Type: Full-Time, In-Office Key Responsibilities: Improve the overall supply of the Bike Parcel service, ensuring consistent and timely delivery to meet growing demand. Identify challenges and inefficiencies at the ground level, providing actionable insights and solutions in collaboration with the central team. Drive ground-level marketing activities to boost awareness and increase supply within Ahmedabad, Surat, and Vadodara. Work closely with local teams to ensure smooth operations and address any concerns related to bike parcel services. Monitor key metrics and track performance to continuously improve parcel supply and service quality. Coordinate with the operations team to optimize processes and ensure timely deliveries. Qualifications: Proven experience in supply management or a similar role. Familiarity with operations or logistics in the bike parcel or delivery industry is a plus. Ability to conduct effective ground-level marketing campaigns to increase service supply.

Skill required: Network Services - Network Analytics Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Develop and implement performance improvement plans with carriers Chair regular working level meetings with Access Carriers, ad hoc meetings, and provides the client executive team with briefings and carrier performance material to support regular Client executive meetings with carriers and Client internal executive meetings. Ensures resolution of issues resulting from carrier performance deficiencies Manage development of standard and ad-hoc performance reports May develop, maintain and document procedures to audit self-reported carrier metrics May led cross-functional teams to ensure performance standards and measurements meet criteria Manage activities to maintain working relationships with carriers Analysis of carrier performance in terms of Service Delivery & Service Assurance Validation of Carrier Self reporting process and suggest changes, Performing deep dives analyses on issues, outliers, root cause, etc. Communication of issues to carrier and to internal groups. Tracking, reporting performance status by carrier. Monthly review of Carrier Performance tracking, implementation of improvement action plans Updating the database with Carrier contacts and escalation lists. Undertake Maintenance & Provisioning Billing validation to check whether suppliers are billing correctly and there is no revenue leakage. On-going operation and performance evaluation of the Wireless and Wireline supplier's self-reported SLA performance data Claims for SLA violation Credits (SRCs) based on contract clauses and other inputs Client internal databases. Validate SRCs on invoice in billing system as per email confirmation from carrier with approved credits What are we looking for? Knowledge of Access performance metrics and metric calculation Telcom Engineering experience Knowledge of carrier services and processes Has knowledge of Voice and Data business Has knowledge of Access Management process, procurement, delivery, trouble shooting of International Access Has knowledge of Access Technologies globally Has an experience in Analyzing and recommending process improvements. Strong problem solving skills Strong data analysis skills Strong Project Management skills Exceptional verbal communication skills Exceptional written communication skills Exceptional ability to manage multiple priorities and deliverable timeframes Exceptional ability to communicate a multiple levels of management Strong Cross functional team management skills Proficient Microsoft Office skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Tasks: Handle the Documents and Forms development for your region of support Nnswer in a timely manner the queries of the customer Work in Agile way and participate in the life of the team (e.g team s daily sprints) Requirements: English min. B2 level Knowledge of any other Middle East or African language is a plus Strong communications skills Eagerness to work with Document Management system Basic MS office skills (excel, outlook, word, teams) is a plus

Computer handling Knows to read and write English. Male candidates from Pallavaram, Chrompet, Tambaram, Pozhichalure can apply Please contact HR Kaviya - 9566225777

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionThe Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti-corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required. What are we looking for? Quality Assurance (QA) Quality Management Ability to work well in a team Ability to perform under pressure Collaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation