Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

  • Provide telephonic counseling services to parents.
  • Listen attentively to concerns and queries.
  • Offer appropriate guidance and support to resolve issues.
  • Maintain accurate records of client interactions and follow-ups.
  • Collaborate with other team members to ensure comprehensive care.
  • Stay updated with best practices and relevant procedures in market.

Qualification

  • Previous experience in counseling or customer service roles is preferred.
  • Excellent verbal communication and active listening skills.
  • Empathetic and patient approach to interactions.
  • Ability to remain calm and professional in stressful situations.
  • Strong problem-solving abilities and attention to detail.

Skills

  • Counseling
  • Active Listening
  • Verbal Communication
  • Empathy
  • Problem-Solving
  • Client Relationship Management
  • Crisis Intervention
  • Record Keeping

Job Types: Full-time, Permanent, Fresher

Work Location: In person

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