Ocean Import Customer Service

Role Overview: As a Senior Ocean Import Customer Service, you will be responsible for handling Full Container Load (FCL) and Less than Container Load (LCL) shipments with a focus on customer satisfaction. Your primary role will involve coordinating end-to-end ocean import operations, managing communication with import customers, and ensuring smooth cargo movement. Key Responsibilities: - Coordinate and manage all aspects of ocean import operations from booking to final delivery. - Act as the main point of contact for import customers, ensuring timely and professional communication. - Liaise with shipping lines, overseas agents, customs brokers, transporters, and internal departments to facilitate smooth cargo movement. - Track incoming shipments and provide proactive status updates to clients. - Review and process all import documentation, including Bill of Lading, Arrival Notices, and Delivery Orders. - Handle customer queries, resolve complaints, and provide effective solutions within specified timelines. - Maintain accurate records in the system and ensure all operational data is updated. - Ensure compliance with local and international import regulations and company SOPs. - Collaborate with the accounts team to ensure invoicing and billing accuracy. - Continuously strive to improve service delivery and enhance client satisfaction. Qualifications Required: - Minimum 5 years of experience in ocean import customer service, specifically handling Indian FCL & LCL shipments. - Strong knowledge of import regulations, documentation, and customs procedures in India. - Excellent verbal and written communication skills for professional correspondence with clients and agents. - Ability to manage multiple shipments simultaneously in a fast-paced environment. - Proficiency in MS Office and freight forwarding software. - Attention to detail, organizational skills, and a customer-centric mindset. Additional Details: N/A,