Observability Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.
As an Observability Engineer, you will utilize your extensive Information Technology knowledge and experience to support/streamline AHEADs Managed Services platforms and services. You will work with a collaborative team ensuring development efforts are well documented and delivered with quality along with maintaining the tooling architecture at the platform level. You will work with customer service owners, process owners and various service delivery groups and participate in meetings in a professional and courteous manner. The"Observability Engineer is highly skilled on various platforms with strong experience supporting and maintaining integrations with external"third-party"tools. The Observability Engineer is a key role in the Managed Services team. The ideal candidate will have the knowledge and experience to work with a variety of technologies in diverse environments." This position will be focused on automating operational tasks, as well as maintaining and expanding our existing operational tool set, with a goal of driving efficiencies across the Managed Services team.  Responsibilities 

Should have experience with Logic Monitor or Elastic.

Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments

Document processes and standard operating procedures across the managed services team

Support P1 Platform outages, as needed

Provide third-level support and troubleshooting assistance

Automate processes and standard operating procedures across the managed services team. These processes could involve working with a variety of technology stacks.

Engage effectively with customers, vendors, and other team members

Obtain and/or maintain technical skills required to meet the obligations of our customers

Document operational processes / procedures to optimize support and management of systems

Be proactive in spotting and fixing potential problems

Provide emergency after-hours support as part of a scheduled on-call rotation

Provide periodic after-hours support for scheduled maintenance activities

 Expectations 

Recognized subject matter expert in professional discipline

Contribute to development of innovative and high impact solutions for complex challenges

Provide measurable input into new products, processes, standards, and / or plans

Demonstrate deep expertise across multiple automation/tooling technologies

Able to support the deployment of moderately complex solutions

Communicate with internal customers and relevant stakeholders

Provide measurable input into new products, processes, standards, and / or plans

 Required Skills & Expertise 

BS/BA Degree in Computer Science or equivalent industry experience

Recognized subject matter expert in professional discipline

3+ years administrating an enterprise environment with 24x7x365 uptime requirements

Demonstrated experience with monitoring and event management technologies

Scripting and automation skills with PowerShell Perl or Python

Experience interacting with SOAP and Rest APIs

Excellent oral and written communication skills

Experience with LogicMonitor Platform

Experience with Elastic Observability Platform

 Desired Skills & Experience 

Experience with ServiceNow

Industry technical certifications such as MCSA, MCSE, ITIL, CCNA, NPP etc.

Experience working in a Managed Services organization

Experience working for a SaaS provider or MSP

Multiple certifications in LogicMonitorLMCA, LMCP, LMCI, & LMCD

Elastic certified Engineer, Observability Engineer, or Analyst

Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include
- Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.