Role & responsibilities 1) Land Acquisition, Dealing With Villagers, Encroachment, Morcha, Dealing with Mob Attack, Playing a pivotal role in handing day to day Security Operation across sites. 2) Security Manpower Management for upcoming new projects (Scope of Security, Budgeting & Cost Control). Handling and recruiting Internal Security Associates. 3) Planning Security Assessment Conducting Internal Security Survey/ Risk Assessment/Mitigation Plans for the whole Group. 4) Responsible for Conducting Internal Security Audits Building Security Policies, Implematation,Generating Awareness, Control and Compliance Handling Day to Day Incidents and accidents (Theft/Loss of Assets/Harassment/Accidents). 5) Handling Asset Protection System (CCTV & Access Control) Preparing Monthly MIS/MMR/ & Yearly Budget for security. Controlling Budget Expenses by rationalisation of Security Expenses and Manpower Count. Specialised in manpower Management (Security Patrols,Duties,Trainings) Handling SAP entries (SES-Service Entry Sheet). 6) Liaison With Local Authorities/MMRDA & BMC . 7) Conducting Trainings & Inductions programmes for New security Joinees Looking after Admin/Bills/Contracts/AMC & Their renewals. 8) Playing a key role in ensuring all compliances with agencies SLA/maintenance agreements, conducting performance evaluation for the agencies hired for renewals. Responsible for providing positive inputs to Senior Management on Security Policy and Best practices to be followed. 9) Giving cost effective security setups for sites and does helping senior management to control CAPEX. 10) Setting up guidelines for project management in regards to security infrastructure. 11) Responsible to conduct quarterly internal security audits in respect to crime prevention . 12) Responsible to conduct Evacuation Mock Drills & Trainings. 13) Develop and Implement security coordinator program which includes developing a training program for all security coordinators across the sites. 14) Responsible for planning, developing and implementing security plans, security programs such as Emergency Response and Crisis Management, Physical Security SOP, IIR, Incident Management and/or Investigation Handling lost and found items and conducting surveillance to detect and apprehend culprits. 15) Vendor Management & Rate negotiation with security agencies. 16) Maintaining Robust Customer Relationship with Internal and External customers. Maintaining strict access control measures at Building Property, of Staff, vehicles, guests/visitors, material. 17) Conduct surprise check on employees and vehicles. 18) Formulating integrated & well knit impregnable security system in order to achieve zero theft scenarios at all Oberoi Sites. 19) Conducting routine inspections of the facility to maintain physical security and protection of assets. 20) Monitoring closed circuit television systems, Fire Alarm System and their maintenance if applicable. 21) Enforcing company standards as they relate to security and safety procedures. 22) Participating in the training of new hire Associates in matters of loss prevention and outsourcing agencies loss prevention and safety programs. 23) Conducting quarterly fire safety audits, safety inspections & effectively communicating hazards to key holder on duty. 24) Ensuring physical security by controlling access of associates and visitors, along with maintaining visitor control log. Preferred candidate profile
Role & responsibilities Mobilize security resources for new sites - Create a plan for number of resources required - Modify existing contracts and approve contracts with the security agencies Ensure that the organization is in a state of readiness to meet any safety threat - Provide fires and safety drills and mock drills for all sites - Put in place fire safety manuals and procedures - Prepare a disaster management plan for all sites - Provide differentiated training for various levels of the staff - Allocate roles and responsibilities in case of disaster - Oversee maintenance of all safety equipment at the premises Ensure no incidents of pilferage or theft at the premises - Review security arrangements made at the sites and the mall Ensure the supervision of the security aspects of the premises on an ongoing basis - Ensure guards are positioned at critical points, report any incidents - Provide suggestions for improvements of the arrangement - Ensure electronic surveillance of the mall premises - Ensure traffic and crowd control at the mall premises Document the Standard Operating Procedures for the covering the security and safety aspects of construction - Detail Hot building, Entry Exit procedures, guidelines for working at heights etc Manage Security Agencies that are appointed at various facilities - Appoint appropriate agencies and prepare contracts - Make modifications to contracts as and when required - Address grievances of the guards, e.g. non payment of wages - Evaluate performance of the agencies Conduct regular Internal and External security audits to ensure the upkeep of security standards at the sites and the mall Ensure crowd and traffic management at the mall by planning additional entry and exit points and finalizing traffic movement norms Ensure contractor / retailer compliance with the security requirements at the sites / malls Maintain regular relationships with government department like police, fire services Preferred candidate profile Candidate with more than 15 years of experience
a. Checking of Purchase/Work order for FA / Non FA (Capital /Non Capital). While checking of PO/WO updating FA details/Nature of expenses in SAP. b. GL Scrutiny for FA / Non FA as well as NAE & Direct-FA capitalisation. c. Working and coordination with project team for Sale/Discard of fixed asset. Follow-up coordination in the Process of approval of IOM till Sale of assets. d. MIS Report - Fixed Assts Report, CWIP Report with work status, capital Advance and open order for management on monthly basis. e. Preparing and providing Consolidated/Standalone Fixed Assets Register and CWIP Chart to B/sheet team. f. Providing required data to Auditors and solving queries for the same. g. Preparing and providing required data to finance Team for Insurance Purpose. h. Preparing and providing required data to Direct/Indirect Tax team for scrutiny and other purpose. i. Tagging of Fixed assets and updating data of the same. j. Follow up on Open order report, Capital Vendor Advance and for Invoice after GRN for Fixed Assets and Assets in CWIP. k. FA Creation & Acquisition, Project capitalisation working, Sale & Discard of FA in SAP. l. Doing Physical verification of fixed assts & preparing report of site as allocated by Senior. m. Preparing of monthly Inventory report / Ageing report of Stock Inventory, coordination with project team and HO EPC team for Inventory related issue. Verification of Inventory at project store with the help of Store person. n. Checking and verifying CCTV report provided by PMS Team. Coordination with PMS team for solving related queries. o. Any other work as instructed by Senior.
JOB DESCRIPTION Unique Role ID: SECTION I: BASIC INFORMATION ON THE ROLE Role Name / Designation Customer Experience Executive Job Title Code Function / Department Mall Management Grade/Level Organisational Relationships Immediate supervisor / manager Senior Manager - Operations Positions reporting to the same supervisor/ Peers Customer Experience Executive Position titles of direct reportees Agency Staff SECTION II: PURPOSE OF THE ROLE The purpose of this role is to ensure on- ground implementation of all SOPs in the Mall and managing customer experience as the first point of contact ROLE DOCUMENTATION Role profile documented by Binal Shah Role profile validated by Date of validation 27.9.21 SECTION III: DO - KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE Accountabilities attached to the role Accountability Primary Information desk operations Handling the loyalty program and customer queries through the information desk Ensure proper floor management Oversee agencies activities e.g cleaning, etc Responsible for the issues closure, daily checklist completion on Pazo Keeping the washrooms ready and free of snags Ensure timely MIS and reporting Prepare Daily Manager on duty reports Maintain log of complaints on Pazo Prepare up to date footfall records, parking records, etc Benchmarking with other malls Weekly and monthly kitchen and pest audits Ensure appropriate vendor management Monitor day to day tasks performed by agencies Resolve issues raised by agencies on a day to day basis Manage the inventory of consumables Conduct stock taking of consumables Flag off consumables requirement as per minimum required levels Track issue of consumables Train & brief outsourced agencies & staff Ensure delightful customer experience at all touch points Monitor customer interaction by staff at all touch points Ensure upkeep of all facilities Ensure compliance with starting time, etc. Ensure grooming standards are met by the mall staff and promoters Ensure Safety compliance on each floor Responsible for overall parking operations Secondary Ensure fixed asset maintenance Periodically check fixed assets and report any damages, etc Smooth operations of the events Ensure smooth crowd management during events, contest and public holidays Manage the logistics of the events, eg. Stage set up, hygiene of the event, etc SECTION IV: DELIVER - KEY OUTPUTS/ RESULTS FROM THE ROLE KEY RESULT AREAS KEY PERFORMANCE INDICATORS Inventory cost control % overrun of inventory cost vis-à-vis budget Retailer satisfaction % satisfaction score in retailer satisfaction survey Shopper satisfaction % satisfaction score in shopper satisfaction survey Mall operations upkeep % Score in mystery audits conducted in the Mall Training of staff Meet specified no of training man days for all staff Safety No death/serious injury due to operational negligence MIS & Reporting Compliance to schedule SECTION V: DISPLAY - KNOWLEDGE AND SKILLS Qualifications and Technical Skills Graduate or 3 yrs diploma in hotel management or equivalent Overall and Specific experience Overall 0-1 years Competency Proficiency Level Accountability and Ownership Executing Achievement Orientation Executing Process and Quality Focus Executing Developing People Capability Executing Team Work and Collaboration Executing Planning and Organizing Executing SECTION VI: KEY INTERACTIONS Key interaction - Internal Nature or purpose of interaction Mall Accounts Vendor payments, retailer receipts Purchase Capex purchases Mall Marketing Promotions, celebrity management Admin Stationery, staff facilities IT Department Wi fi connectivity in Mall, etc Security Deployment of floor guards, escalations with regards to frisking, car checking, customer incident Engineering For maintenince of the common area, washrooms, foodcourt Fire & Safety Incase of emergency, evacuation drills Key interaction - External Nature or purpose of interaction Agencies Ensure working as per SOPs Shoppers Feedback on mall upkeep, operations Retailer Address concerns on upkeep, footfall, etc SECTION VII: OTHER RELATED INFORMATION Oversees the work of approx. 20-25 outsourced agency staff Agencies under CEE's supervision - Housekeeping, Parking, Pest Control, Horticulture, Nurse & Ambulance, Organic Waste Converter
CPO Quality Job role: 1. Quality Management system Quality Policy and Manual Standardisation of Technical specifications/ Process: Develop SOP, ITP, checklist, Master material list, approved third party testing labs, QA/QC implementation process. 2. BOQ Standardization Standardization of technical specifications for the Organisation Incorporate the quality parameters for all BOQ items to guide material procurement, execution and testing processes. 3. Material and Manufacturer Assessment Evaluate and approve materials, manufacturers, and contractor based on quality, durability, and compliance with project requirements. Conduct periodic inspections and tests of materials to ensure conformity with approved standards. Maintain a centralized master material list of pre-approved manufacturers and material, regularly updated based on performance. 4. Contractor Assessment and Qualification Assess contractors for technical competency, past performance, and adherence to quality standards. Review contractor performance during and after project completion to provide feedback and determine future eligibility. 5. Monitoring and Compliance Monitor on-site QA/QC processes to ensure compliance with approved quality standards and BOQ specifications. Verify that quality-related issues identified during inspections or audits are resolved promptly and effectively. 6. Audits and Reviews Conduct periodic quality audits for ongoing projects to assess adherence to processes and specifications. Conduct Pre handover audits before handover to customers to assess status of the handover. Generate detailed audit reports highlighting deficiencies, root causes, and Action need. 7. Training and Knowledge Sharing Provide training to site teams on materials testing, quality standards, and best practices. Facilitate knowledge-sharing sessions to align all teams with the organizations quality expectations. Risk Identification and Mitigation - Facilitate knowledge-sharing sessions on learnings from completed projects 8. Data Analysis and Reporting Compile project-wise quality performance reports for senior management. Analyse recurring issues and trends to recommend systemic improvements. 9. Customer and Post-Handover Feedback Address post-handover quality issues reported by customers, ensuring swift resolution. Incorporate customer feedback into future quality improvement initiatives. 11. Innovation and Continuous Improvement Explore and introduce innovative construction techniques and materials to improve quality and efficiency. Periodically review and update quality processes to adapt to changing industry practices.
Role & responsibilities Responsible for Initiating, Study & Analysis of Tender documents Product / material Cost Analysis Contracts at lowest possible costs and as per the desired specifications Handle Project & Claim Management, manage subcontractors involved in customer/Joint Venture interfaces Vendor Development and Vendor Relationship Management Cost Control and optimization Vendor negotiating Change Order Administration for Engineering Purchase Handling e-contracting activities Handling a team of professionals Expediting of Pre-order & Post-order activities Handling contractor Quality Estimation, identifying Vendors & Preliminary negotiations. Interpretation of Contract documents, Correspondence with consultants Preparing comparative statements Preparing budget and cycle time of supply of materials to the entire Division Co-ordination with various agencies on need basis Co-ordination of day to day contractual work Coordination of In House & Third Party Inspection Preferred candidate profile
Role Description This is a full-time for a Brand Manager, located in the Mumbai Metropolitan Region. The Brand Manager will be responsible for developing and implementing brand strategies, managing brand positioning, overseeing marketing campaigns, conducting market research, and collaborating with cross-functional teams to ensure brand consistency. The role includes driving brand growth, enhancing brand equity, and analyzing the effectiveness of branding initiatives. Qualifications Experience in brand strategy development and brand positioning Proficiency in managing marketing campaigns and conducting market research Strong skills in brand management and brand consistency Excellent communication and collaboration skills Ability to analyze branding initiatives and drive brand growth Experience in the real estate industry is a plus Masters degree in Marketing, Business Administration, or a related field
Accountability Primary Develop and manage detailed project schedules, timelines, and critical path activities for all phases of real estate projects. Prepare strategic programme for Design, Procurement and Construction Review Sub Consultants Programs and coordinates. Monitor and Track contractors progress. Monitor the project progress against the weekly and the monthly milestones Perform a thorough review of the contractor's detailed plans for the projects Oversee and ensure timely material procurement for the sites Provide assistance in identifying resources for new projects based on all projects status Provide inputs to the contracts team in creation of contracts with the contractors and structural consultants Work with project and construction teams to ensure effective allocation of resources based on the project timeline. Prepare and present project progress reports, planning updates, and documentation for senior management and stakeholders. SECTION IV: DELIVER - KEY OUTPUTS/ RESULTS FROM THE ROLE Deliverables from the role: Mention the measurable outputs from the role E.g. Timely Approvals - % of working designs that are approved by the contractor for execution on time E.g. Contract Renewal - % of contracts with contractors that are renewed not re KEY RESULT AREAS KEY PERFORMANCE INDICATORS Project Schedule Management Schedule Preparation - Programmes (Cp-Ta, Public Areas, Priority Areas, Guestroom) - Target Programmes As And When Required - P6 Programme (Priority Areas) - LOB chart (wherever applicable) - Vectors - Micro Schedules As and when required Documentation Control Review, Analysis & Response Of Planning Submittals / Documents By Stakeholders Risk Management Forecast any critical incidents /risk etc. and have Contingency plan /SOPs for same MIS & Reporting Tracking Of Project Progress Against The Target Programmes & Reporting Of Actuals Via Various Reports (Daily, Monthly, RERA files, Risk Matrix etc.) Stakeholder Management Timely Resolution Of Critical Issues And Potential Risks By Coordinating With Various Stakeholders (Design, Contracts, Procurement, site teams And Contractors) Highlighting Critical timelines and issues To Management By Organizing, Conducting And Overseeing Various Stakeholder Meetings And Record And Circulate Meeting Minutes.
Job Description as follows: Maintain and update PF, ESIC, and MLWF databases for employees and contractors. Guide employees on PF-related processes like transfer, withdrawal, and KYC updates. Track and ensure timely monthly payments of PF, ESIC, and MLWF; maintain challans. Coordinate with the contract team to manage and track contractor work orders across sites. Upload company compliance data monthly on Teamlease portal. Preparation of submission of Annual POSH Return. Approving Vendor registration of new vendor coming onboard at our sites on Vendor Globe portal. Preparation and submission of Annual returns under Shop & Establishment Act (Form M, N, R, T & U) Track vendor registrations and manage the application/renewal of statutory licenses (Shop/Labour/BOCW). Prepare monthly compliance checklists and ensure all legal abstracts and notices are displayed. Compile data for annual statutory returns and coordinate with consultants for submissions. Approve contractor invoices on Nimble verifing their compliance availability. Approve vendor work permission forms and work order before their work commencement at site. Ensure all compliance-related documentation is uploaded and maintained systematically. Issue Form V to contractors for labour license. Implement compliance SOPs. Prepare quarterly compliance certificates for the Board and attend inspections and hearings Approve Compliance checklists of vendors post completion of audit for all the vendors. Process work orders and consultant invoices as per project requirements. Monitor contractor document uploads and vendor audits on a monthly basis. Liaise with HR for post-training data and help collate inputs for annual returns. Draft correspondence letters for national holiday & submit the same to Ward office. Conduct awareness programs at sites on PF and BOCW benefits. Deliver PF inductions to new joiners and represent the company.
1.Design Co-ordination a. Provide design brief to Consultants post discussion with HoD and owner via email, webex and workshops b. Review design intent shared by the consultant and arrange to present it to owner and HoD for further approval/way forward c. Provide consolidated feedback after co-ordination with in-house teams(MEP, structure, liasoning etc.) to Consultants d. Prepare and Monitor Schedules for timely completion of various design stages e. Follow-up with the Consultants (Architect, Structure, MEP) via webex on regular (daily) basis to address issues and ensure timely issuance of drawing f. Review drawings received from Consultants, take inputs from internal department, line manager and HoD then share the feedback/comments with the Consultants g. Review the final package for accompliance of all comments 2.Issuance of GFC drawings Situation 1 : Construction Document prepared by External Consultants a. On receipt of final set of drawings from consultants, ensure design intent and accuracy b. Review the drawings with the line-manager and HoD c. Issue the drawings to site via appropriate transmittals d. Issue of mock-up drawings for design and value engineering options to site Situation 2 : Construction Document prepared in-house a. Direct and guide draftsmen for preparation of various drawings b. Review the drawings with the line-manager and HoD c. Issue the drawings to site via appropriate transmittals d. Issue of mock-up drawings for design and value engineering options to site 3.Site Co-ordination a. Make periodic site visits with personnels at various stages of the project b. Attend Weekly Site Meetings c. Respond and co-ordinate for RFIs site queries d. Co-ordinate for mock-up, samples and value engineering options e. Review of shop drawings and approval from line manager and HoD f. Approval of mock-up or samples and costing from management and respective Consultant for further working g. Meeting various vendors for new design materials and options for design features 4.Sales and Marketing Co-ordination a. Prepare the unit-mix distribution, summary of units, carpet area statement for the project b. Prepare list of documents required for the sales kit c. Direct and guide draftsman to prepare the sales kit d. Co-ordinate to get the sales kit approved by the management e. Direct and guide draftsman to prepare Annexures for allotment plans and agreement plans f. Co-ordinate and take approval from legal, liasoning, sales and owner for correctness of the Annexures g. Co-ordinate for Marketing material : Brochure, Model, Rendered views h. Liase with interiors and landscape for their inputs on the look i. Liase with the Architect and the Model maker, Renderer for model and rendering views respectively. j. Respond to queries from the site sales team 5.Approvals Co-ordination a. Review and co-ordinate of approval drawings prepared by the liasoning team ensuring that the drawings are in sync with the final working drawings and the required design intent b. Highlight clashes with GFC drawings and take approval from HoD. c. Review and co-ordinate with various consultants and internal department for preparation of presentations for various NOCs . d. Prepare presentations (if required) for Various NOCs. e. Attend meetings at respective Authority Offices. f. Review draft NOCs for various approvals g. Liase with external consultants h. Co-ordinate with liasoning team and inter department (landscape,engineering) for compliances of Occupation Certificate 6.Project Handover a. Participate in the handover process to the customer b. Interact with the customer and note the comments and grievance (if any) c. Share the report with team mentioning positive aspects of design or design improvements as learnings. d. Review of fit-out drawings of the customers submitted by the PMS team. e. Liase with the management and the PMS team for any specific issue f. Respond to the dos and donts list prepared by the PMS team and get the same approved by the management. 7.Contracts a. Send RFPs for design intent and prepare comparative analysis b. Prepare draft contracts for various scope of works as per the RFP shared c. Prepare payment schedule d. Review invoice based on signed contract for HoD approval e. Track and monitor payment remittance to respective consultant Experience in High Rise Residential project Experience of Consultant is required.