Nutrition Content & Customer Operations Specialist

Role - Nutritionist Marketing & Customer Service Operations Specialist (Delhi NCR)

Health & Nutrition experience or qualifications will be preferred. A nutritionist who is comfortable with sales and marketing will be the best fit for this role.

Salary Range

(Depending upon experience & qualifications)

Experience

Responsibilities:

Customer Communication and Support:

• Serve as the first point of contact for customer inquiries across multiple platforms, including email, telephone, WhatsApp, Facebook, and Instagram.
• Respond to customer questions, concerns, and feedback in a timely and professional manner.

Workshop and Program Management:

• Handle all aspects of workshop coordination, including logistics, communication, and participant registration.
• Manage and support a diverse range of health workshops with external experts.
• Add paid participants to the relevant main communication groups, ensuring they have access to all necessary information.

Digital Communication and Outreach:

• Send daily messages and updates to all WhatsApp groups to keep participants informed and engaged.
• Manage and schedule planned program messages via other communication channels to ensure the timely delivery of important information.

Required Skills and Qualifications:

• Graduation in Nutrition or a nutrition-related field.
• Exceptional written and verbal communication skills with a customer-centric approach.
• Strong organisational and time-management skills with the ability to prioritise and multitask effectively.
• Proficiency in using various communication tools, including social media platforms (Facebook, Instagram, WhatsApp) and email.
• A proactive and resourceful attitude with excellent problem-solving abilities.
• The ability to work independently and as part of a team.
• Experience with workshop or event planning and coordination is a significant advantage.
• Familiarity with the Nutrition topics covered in our workshops (e.g., sustainability, healthy living, food preparation) is a plus.