Patient/Client Interaction & Customer Service: - Greet patients and visitors warmly and professionally. - Assist with patient check-in and check-out processes. - Verify and update patient demographics, insurance information, and medical history. - Answer phone calls, schedule appointments, and respond to inquiries. - Provide general clinic information and direct patients as needed. Administrative Duties: - Schedule, reschedule, and confirm patient appointments. - Collect co-pays, deductibles, and outstanding balances. - Process patient paperwork and ensure accuracy in electronic health records (EHR). - Maintain patient confidentiality in compliance with HIPAA regulations. - Manage incoming and outgoing faxes, emails, and mail. Clinic Coordination: - Notify medical staff of patient arrivals. - Coordinate with nurses, doctors, and other staff to ensure smooth workflow. - Maintain cleanliness and organization of the reception area. - Assist with inventory management of office and front desk supplies. Billing & Insurance Support: - Verify insurance eligibility and benefits. - Assist with billing inquiries and direct patients to the appropriate department. - Ensure proper documentation for insurance claims.

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