36 Nuix Jobs - Page 2

About company: Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management. Role Overview: Senior Analyst executes the more complex tasks on the processing and hosting modules of the EDRM framework; complexities arising because of unusual data-types or sheer size of ediscovery Projects. This role is a custodian of the tacit knowledge required in Data Operations team. Senior analysts, with their years of experience, play a pivotal role in developing junior associates and analysts. Responsibilities Ensure Operations activity progresses as scheduled and required for the eDiscovery projects Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift Support managers by providing project status and issue reporting as required Provide regular project status and issues updates to Operations management team (Global) Delegate tasks across Operations shifts as required to maintain consistent level of service Perform duties of a shift lead from time to time – including proactive queue management, quality control & resource management Modify and execute complex SQL queries and data file management tasks Track and record project workflow and milestones as required Use various ESI discovery data processing platforms to extract text and metadata from electronic documents Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes Troubleshoot issues that may occur during data loading into hosting platform for review Support Project Management by assisting with document searching and tagging in hosted databases Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.) Determine the most effective and efficient way to complete tasks and meet client expectations with available resources Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering Perform quality control of work product including production QCs, metadata population checks etc. Provide formal class room based training to other team members on E-discovery applications and concepts Participate in regular policy and procedure review meetings with other team members Assist Operations management with various administrative tasks (e.g., scheduling) Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency Assist Operations management with planning and documentation of Operations policy and processes Conduct and participate in knowledge sharing sessions organized by Operations team from time to time Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc. Qualifications Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.) 3-7 years of related E-Discovery or strong database/scripting experience Experience working under tight deadlines in fast-paced data production environments Excellent verbal and written communication skills Strong analytical and problem-solving skills Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office) Knowledge of general database, networking, and file-systems concepts Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Advanced text editors and MS-Office Ability to perform troubleshooting and learn customized proprietary software Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.) E-discovery products’ certifications are an added advantage Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.) Ability to read and interpret quality rules, operating and maintenance instructions, and procedure manuals Work timing: Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, 9 PM – 6 AM (timings may vary depending on business requirement). Permanent Shift: 9 PM – 6 AM. Why Join Us: Be part of a collaborative and innovative work environment. Opportunity for professional growth and development. Competitive salary and benefits package. Contribute to shaping the future of our software development processes. Consilio’s True North Values Excellence - We strive to make every client our advocate Passion - We DO because we CARE. Collaboration - We win together through teamwork and communication. Agility - We flex, adapt and embrace change. People - We value, respect and invest in our teammates. Vision - We create clarity of purpose and a clear path forward. Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Show more Show less

Role and responsibilities: Implement and supervise execution of review plans that meet both our standards and project specific requirements. Recommend and drive best practices in review as a trusted advisor to both internal and external stakeholders. Communicate directly with counsel, client, and review team on substance and progress of review. Assist in development of matter-specific review project plans that address review workflow strategy and optimal application of technology. Establish review quality control measures and manage document review teams to ensure adherence to our playbook, execution of throughput goals & quality deliverables. Collaborate with our teams, including AI experts and data project managers. Consult on technology efficiency drivers for redaction application and privilege logging. Provide client- and case-specific subject matter expertise. Provide feedback, training, and direction to Review Associates and Senior Associates while building cohesion within the team. Participate in process improvement initiatives and other related duties as assigned. Required skills and experience: 5+ years of experience as a document review manager with a review provider or law firm Bachelors or Masters degree in law Experience managing document review projects for complex financial services and pharmaceutical clients preferred. Experience managing non-litigation projects like data breach of contract extraction review projects a plus. Ability to lead and motivate diverse attorney teams in completion of review workflows while adhering to established accuracy targets, project timelines, and budget parameters. Self-motivated, with strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication skills suited to a client-facing role, careful attention to detail, and general technical aptitude. Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience establishing matter-tailored quality control measures and managing reviews across a variety of discovery matters.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Position Summary: Join us as an Operations Analyst I, taking charge of a specific project segment. Your role involves meticulous data preparation, processing, and quality control to deliver exceptional results to our clients within tight deadlines. If you're eager to kickstart your career in a thriving industry, seize this opportunity. Job Responsibilities: Familiarize yourself with our proprietary software (NUIX, Relativity) and established workflows. Effectively communicate project updates across all organizational levels. Ensure work aligns with the company's high-quality standards. Investigate errors, anomalies, and proactively prevent future issues. Self-driven and motivated, Strong critical thinking and troubleshooting skills. Manage multiple projects concurrently, adapting to changing requirements. Experience in Electronic Discovery data processing. Proficient in Microsoft Office. Exceptional attention to detail. Effective in independent and team-based work environments. Skills and Qualifications: Familiarity with Windows Operating System. Proficiency in Microsoft Outlook and Office applications. Knowledge of litigation support applications (IPRO, Nuix, LAW, Relativity, Concordance, etc.). Proven experience in a fast-paced technical environment with tight deadlines. Demonstrates urgency, initiative, and ownership. Efficient work-style with a focus on continuous process improvement. Excellent written and verbal communication skills. Strong organizational skills with meticulous attention to detail. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Show more Show less

The Software Engineer is responsible for Software development, maintenance, monitoring, problem resolution of development solutions with or within .NET, Relativity or other tools that relate to eDiscovery applications, databases, and workflows. This role participates in Information Technology projects from inception of the project through the maintenance phase. The role involves a teamwork approach and close coordination with other departments across all levels of the organization to define and translate requirements into sound technical solutions and execute to deliver high quality development solutions. Responsibilities Responsible for the creation and maintenance of moderate to highly complex software solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups. Responsible for all phases of the project lifecycle which include requirements gathering, solution design, application development, and system testing. Analyze end user data need and develop user-oriented solutions which interface with existing applications. Maintain documentation for all work processes and procedures. Make improvement suggestions and adhere to all approved work changes for the team. Interact and partner effectively across all appropriate internal business teams. Provide backup support for all work and project efforts as needed. Assist with team planning and growth strategy. Ensure execution of all industry InfoSec specific compliance matters within the team. Participate in major upgrades to Platform software. Participate or training on business functionality for system end users. Test operation of completed programs, debug as needed. Develop functional unit testing around developed applications for testing automation. Additional Responsibilities/Details: Acts as a technical liaison to other departments and may be responsible for providing application/programming support to the organization’s Case/Client efforts using technology and critical thinking. Responsible for customization of Relativity and development & maintenance of custom modules in Relativity platform. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis. Adaptable and able to learn quickly and demonstrate a big picture approach when managing projects. Qualifications Minimum Education Requirements: Bachelor of Science in Computer Science or related field, or comparable business/technical experience. Minimum Experience Requirements: At least 3 years of experience of application development experience which includes: programming, data management, collection, modeling, and interpretation across complex data sets. Full stack experience using Visual Studio and C# .NET, writing both client and server-side applications. Experience with shell scripting and 3 rd party APIs to develop custom applications. Demonstrated ability to write T-SQL queries and knowledge of relational database principles and best practices. Demonstrated ability to develop alternative solutions to complex problems and recommend the best solution to the business and project team. Demonstrated advanced analytical, troubleshooting, and problem-solving skills. Demonstrated mastery of test strategies, test plans, and test execution. Experience with Microsoft Windows server infrastructure. Other Requirements: At least 3 years of Relativity Custom Application development, or related eDiscvovery development or scripting experience Experience with the following is a plus: E-Discovery or Legal Industry UI dev using Angular / Angular 2 framework .NET MVC .NET Core NUIX Platforms Microsoft SSIS Creation of web APIs Non-relational databases Must be able to work a flexible shift to be available during US hours for meetings, code reviews and grooming meetings. Consilio’s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Show more Show less

It's fun to work at a company where people truly believe in what they are doing! Job Description: Responsibilities Learn proprietary software applications (Epiq Discovery, DMX), 3rd party eDiscovery applications (Relativity, NUIX), electronic discovery and data recovery processes. Stage and process client data in different file formats. Perform quality control for data extraction, text, native files and images. Work closely with team members to troubleshoot data issues, research software and/or techniques to solve problems, and carry out complex data filtering tasks. Provide feedback to management about potential software improvements and assist with user acceptance testing prior to new software releases. Use technical expertise and thorough understanding of electronic discovery tools and technology to deliver expert level processing and data extraction to clients. Complete work requests daily using Epiq’s internal workflow ticketing system. Communicate and collaborate with other company departments. Requirements For The Role Include Must possess a strong desire to learn new skills. Must display excellent verbal and written communication. Needs to consistently demonstrate strong problem solving and troubleshooting skills. Must have a strong knowledge of database design and structure. Must have the ability to demonstrate superior organizational skills and attention to detail while working effectively under pressure and meeting strict deadlines. Must work well in a team environment. Ability to communicate with teammates from different geographical locations Curiosity and a constant interest in learning. Excellent judgment, discretion, and diplomacy. High standard of emotional maturity and personal presentation. Education & Experience Bachelor’s degree in Computer Science, Business Management or closely related field of study or equivalent combination of education and experience. Knowledge of the legal, software-as-a-service and/or professional services industries is a plus. Light scripting skills preferred SQL or other technical database proficiencies preferred Leadership Competencies Integrity -- Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Client Focus -- Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback. Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Show more Show less

What You'll Do Serve as primary POC to manage client data through the ediscovery lifecycle Communicate with DISCO Project Managers and DISCO clients about project milestones Create review workflows and administer DISCO databases Develop advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial Build rapport and establish open communication with clients regarding DISCO usage, status reporting, and core product functionality Deliver product training to attorneys, paralegals, and litigation support specialists Provide feedback and feature requests to the product and engineering teams Collaborate with cross-functional team members, including other Project Managers, Forensics, Data Operations, Disco Desk, and Client Success, to help solve challenges and manage clients through those solutions to create the best client outcome Who You Are Minimum of 2 years of ediscovery project management experience at a law firm, in-house legal department, or service provider Deep knowledge of one or more industry standard ediscovery platforms, such as DISCO, Relativity, Recommind, or Concordance Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness Successfully able to manage multiple fast-paced projects simultaneously Strong problem-solving and analytical-thinking skills to troubleshoot technical challenges and craft creative solutions Committed to providing excellent service and support, both internally and externally Flexible and adaptable to changing priorities, scope, and technology Able to work independently and as part of a team Familiar with data collection and processing software, such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, and others Bachelor’s degree required Even better if you… Have worked at a Consulting firm or provided consultative solutions in ediscovery Are certified in ediscovery platforms and applications, such as DISCO, Relativity, Nuix, LAW, or Brainspace Have experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles Have a JD Have worked for a software company Perks of DISCO Open, inclusive, and fun environment Benefits, including medical and dental insurance Competitive salary plus discretionary bonus Opportunity to be a part of a startup that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

Hiring Review Associates with the following skills and experience. 2+ years of experience as a document review attorney with a review provider or law firm Bachelors or Masters degree in law Experience in performing document review for complex financial services and pharmaceutical clients preferred. Ability to execute complex review workflows while adhering to established accuracy targets, project timelines and budget parameters. Self-motivated, with a strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication, careful attention to detail, and general technical aptitude Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience implementing matter-tailored quality control measures across a variety of discovery matters.

The Software Developer is responsible for software development, maintenance, monitoring, problem resolution of development solutions with or within .NET, Relativity or other tools that relate to eDiscovery applications, databases and workflows. This role participates in Information Technology projects from inception of the project through the maintenance phase. The role involves a teamwork approach and close coordination with other departments across all levels of the organization to execute on the analyzing, writing, building and deployment of software with high quality development solutions. Responsibilities Essential Responsibilities: Responsible for the creation and maintenance of moderate to highly complex solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups. Responsible for all phases of the project lifecycle which include requirements gathering, solution design, application development, and system testing. Analyze end user data needs and develop user-oriented solutions which interface with existing applications. Maintain documentation for all work processes and procedures. Make improvement suggestions and adhere to all approved work changes for the team. Interact and partner effectively across all appropriate internal business teams. Provide backup support for all work and project efforts as needed. Assist with team planning and growth strategy. Ensure execution of all industry InfoSec specific compliance matters within the team. Participate in major upgrades to systems, platforms and/or software. Participate or training on business functionality for system end users. Test operation of completed programs, debug as needed. Develop functional unit testing around developed applications for testing automation. Additional Responsibilities/Details: Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis Adaptable and able to learn quickly and demonstrate a big picture approach when working onprojects. Qualifications Minimum Education Requirements: Bachelor of Science in Computer Science or related field, or comparable business/technical experience. Minimum Experience Requirements: At least 4 - 7 years of experience of application development experience which includes: programming (database, system, and/or scripting) and working across complex data sets. Front-end technology: Experience in front-end technologies (any): .Net ASP MVC, JavaScript, CSS3 and HTML5, web frameworks (ideally SPA) such as React or Angular Experience with API integration. Development languages: Knowledge of and e xperience with using Visual Studio and C# .Net writing server-side applications. Database and cache: Familiarity with writing SQL queries, using database tables for persistence and connectivity to RDBMS technology such as MS SQL Server or Oracle. Ideally, also familiar with caching mechanisms such as Redis, Memcached or Varnish Demonstrated ability to develop alternative solutions to complex problems and recommend the best solution to the business and project team. Demonstrated advanced analytical, troubleshooting and problem-solving skills. Demonstrated mastery of test strategies and execution. Technical Skills: Proficient in server-side languages and RESTful API design/development Solid understanding of database design/management, ideally also caching mechanisms Some knowledge of authentication and authorization mechanisms such as OAuth 2.0 and JWT Strong experience with both Microsoft Windows Server infrastructure and distributed systems Other Requirements: Experience with version control systems and CI/CD pipelines Experience with containerization technologies such as Docker and Kubernetes Experience in eDiscovery Space is a plus. Relativity / NUIX Platforms experience is a plus. Show more Show less

Job Description About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. Key Responsibilities Team Leadership: Manage and mentor a team of forensic technology, ensuring efficient workflow and adherence to best practices. Experience of managing 5-10 team members. Digital Forensic and eDiscovery: Hands on experience in digital forensic and eDiscovery. Good understanding on EDRM framework and processes. Client management: Manage communications with internal and external stakeholders. Investigation Oversight: Plan, execute, and document digital forensic investigations related to cybercrime, fraud, and regulatory compliance. Evidence Management: Maintain a strict chain of custody for digital evidence, ensuring integrity and admissibility in legal proceedings. Data Analysis & Reporting: Conduct forensic data acquisition, preservation, and analysis from various digital devices, preparing detailed forensic reports. Incident Response: Lead cyber forensic investigations related to security breaches, network intrusions, and data leaks. Technology Implementation: Utilize advanced forensic tools such as EnCase, FTK, Cellebrite, and other digital forensic software. Cross-Department Collaboration: Work closely with internal teams and look for opportunity for collaboration. Qualifications & Skills Educational Background: BE/B.TECH/MCA/M. Tech-(Computers/Electronics/IT) Experience: 7+ Years Tools – Hands on experience in Cellebrite, Encase, Nuix, Relativity, Splunk, Axiom, SQL and etc. Certifications: Preferred certifications include EnCE, Relativity (RCA, Master), PMP any other industry known certification. Technical Expertise: Strong knowledge of forensic tools, data analytics, and cybersecurity frameworks. Communication & Leadership: Ability to translate complex forensic findings into understandable reports and lead forensic teams effectively. Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. Qualifications BE, Btech, MCA, Mtech Show more Show less

Overview: The Concierge Partner is primarily responsible for providing Consilio’s COBALT clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s COBALT clients (ie. account creations, project access and new engagement tasks). Responsibilities: Customer Satisfaction: 1. Service Level Agreements (SLAs) Ensure 15min response, follow-up and resolution SLAs are being met. 2.Provide the highest level of customer service to further solidify the relationship with Consilio’s COBALT clients by: Assistance with logging into the system, navigating the interface and performing specific tasks. Guidance on advanced features such as searching and exporting. Troubleshoot and resolve support issues. 3.Have a passion for speaking to clients, with expertise in the following areas: Security awareness of caller/user identification and approval polices. Client advocacy when collaborating with other teams and keeping the customer updated on resolution. Awareness of eDiscovery life cycle. Qualifications: Education Requirements: Bachelor’s degree or higher (any discipline). Language Requirements: Multilingual in English AND at least one of the following: Cantonese/German/Mandarin. B2 level proficiency or higher. APTITUDE Digital Intelligence – ability to acquire and apply new knowledge related to digital technology. Digital Literacy – ability to find, evaluate and clearly communicate information through multiple mediums. Experience Requirements: At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles. Operating Systems – Windows and Mac. Microsoft 365 – Office (Excel, Word & PPT), Visio and Sharepoint. Customer Service Requirements: Strong communicator – both written and verbally. Active listener – gains knowledge while engaging with the speaker. Team player – capable of working independently or collaboratively with colleagues as situations arise. Flexibility – to adapt to regional communication styles. Patience & Empathy – when supporting clients of varying technical proficiency. Client advocacy - when collaborating with other teams or when providing the client with status updates. Logical Thinking Requirements: Problem Solver – capable of identifying issues and communicating resolution steps clearly. Assessor – can identify scenarios that require escalation to either Concierge Leadership or other teams. EXTRA CREDIT FOR Previous experience in eDiscovery industry. Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX. Previous experience with user access systems such as ActiveDirectory and Azure. Existing Consilio employees with at least 1 year tenure. What Shift You’ll Work Tuesday to Saturday 6am to 3pm IST. What We Offer Initial 120 days – working in office schedule of 5 days/week from office. Post 120 days – working hybrid schedule of at least 3 days/week from office. Sightline Administrator certification. Relativity Review Management Specialist certification (RRMS) Sightline Administrator certification. Brainspace Administrator certification BlackOut User certification Health and welfare benefits (including medical, dental, vision, life insurance and EAP). Retirement plan. Paid-time off (PTO). Employee Appreciation (Bonusly) and Referral Reward Programs. Consilio’s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

The Concierge Partner is primarily responsible for providing Consilio’s COBALT clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s COBALT clients (ie. account creations, project access and new engagement tasks). Responsibilities Customer Satisfaction: Service Level Agreements (SLAs) Ensure 15min response, follow-up and resolution SLAs are being met. Provide the highest level of customer service to further solidify the relationship with Consilio’s COBALT clients by: Assistance with logging into the system, navigating the interface and performing specific tasks. Guidance on advanced features such as searching and exporting. Troubleshoot and resolve support issues. Have a passion for speaking to clients, with expertise in the following areas: Security awareness of caller/user identification and approval polices. Client advocacy when collaborating with other teams and keeping the customer updated on resolution. Awareness of eDiscovery life cycle. Qualifications Education Requirements: Bachelor’s degree or higher (any discipline). Language Requirements: Multilingual in English AND at least one of the following: Cantonese/German/Mandarin. B2 level proficiency or higher. APTITUDE Digital Intelligence – ability to acquire and apply new knowledge related to digital technology. Digital Literacy – ability to find, evaluate and clearly communicate information through multiple mediums. Experience Requirements: At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles. Operating Systems – Windows and Mac. Microsoft 365 – Office (Excel, Word & PPT), Visio and Sharepoint. Customer Service Requirements: Strong communicator – both written and verbally. Active listener – gains knowledge while engaging with the speaker. Team player – capable of working independently or collaboratively with colleagues as situations arise. Flexibility – to adapt to regional communication styles. Patience & Empathy – when supporting clients of varying technical proficiency. Client advocacy - when collaborating with other teams or when providing the client with status updates. Logical Thinking Requirements: Problem Solver – capable of identifying issues and communicating resolution steps clearly. Assessor – can identify scenarios that require escalation to either Concierge Leadership or other teams. EXTRA CREDIT FOR Previous experience in eDiscovery industry. Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX. Previous experience with user access systems such as ActiveDirectory and Azure. Existing Consilio employees with at least 1 year tenure. What Shift You’ll Work Tuesday to Saturday 6am to 3pm IST. What We Offer Initial 120 days – working in office schedule of 5 days/week from office. Post 120 days – working hybrid schedule of at least 3 days/week from office. Sightline Administrator certification. Relativity Review Management Specialist certification (RRMS) Sightline Administrator certification. Brainspace Administrator certification BlackOut User certification Health and welfare benefits (including medical, dental, vision, life insurance and EAP). Retirement plan. Paid-time off (PTO). Employee Appreciation (Bonusly) and Referral Reward Programs. Consilio’s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.