Posted:7 hours ago|
Platform:
Work from Office
Full Time
Please find below JD for non-voice Chat process.
Department: Customer Support Operations
Process: International Non-Voice (Chat Support) Telecom Sector
Location: Hyderabad
Employment Type: Full-time | Rotational Shifts | Work from Office
Job Summary:
We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment.
Key Responsibilities:
Handle multiple customer chats simultaneously to resolve queries
Provide accurate, timely, and effective responses while maintaining professional etiquette
Adhere to process guidelines and quality standards
Collaborate with team leads and support functions to improve customer satisfaction
Qualifications & Skills:
Minimum qualification: Graduate or Undergraduate in any discipline
Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers)
Excellent written communication skills in English
Good typing speed with accuracy (minimum 2225 WPM preferred)
Ability to work in a fast-paced environment and flexible to work in rotational shifts
Preferred Attributes:
Prior experience in chat support or customer service (international process preferred)
Strong problem-solving skills and attention to detail
Positive attitude, team player, and goal-oriented mindset
"Mention HR Nawaz on your resume."
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