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Happiest Minds Technologies
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NOC Engineer L1/L2

NOC Engineer L1/L2

Happiest Minds Technologies

2 - 6 years

1 - 6 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

MIM NOC windows server L1 support L2 Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position : NOC L1/L2

Location : Bangalore

Experience: 2yrs 5yrs

Notice : Immediate to 15days

Key Skills required:

Should be excellent in communication.
Hands on experience on Network monitoring tools and Windows server experiences
Hands on experience in ticketing tools preferable is Service now.
Monitoring tool experience preferably Dynatrace.
Provide technical support by answering/responding to phone/e-mail to client.
Support remote users via Phones or emails.
Management of Service and Supplier faults against SLA Targets.
To follow up on the issue that have been escalated to their teams until the resolution.
To report every alert/issue that has appeared in the shift and provides the info to the next shift if issue not resolved.
Ability to handle multiple responsibilities.
Vendor ticket management and timely escalations
Flexible and able to work within a 24/7/365 shift pattern.
Should have experience in handlining MIM calls.

If you feel your profile is matching to above JD please share details along with updated resume to below mail

Jakkakamakshi@happiestminds.com

Kindly help with below details

Total Experience (L1/L2):

Relevant Experience(L1/L2):

Current CTC:

Expected CTC:

Notice Period:(give the exact if serving mentioned LWD, if Not give official NP)

Qualification:

Current Location-

Preferred Location:

Are you Able to attend F2F interview on 23rd July:

Thanks,

Kavya

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