NICE CXONE Developer/Engineer

NICE CXONE Developer/Engineer

5+ Years

India (Remote/Hybrid)

Notice: 0-45 Days

Software Engineer – CXone – Cloud Contact Center

We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.

Qualifications For Success:

Senior level

· 5-8 years of experience with CXone (NICE inContact) experience

· 4 or more years of CXone Studio scripting

· CRM integration experience

· IVR and ACD development experience

· Experience mentoring other and helping with onboarding

· Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process.

· Experience working both test and development/production environments

· Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus

· Ability to work independently

· Certifications such as Core and Core+ Certified / NICE Certified Implementation Engineer (NCIE) and the ACD Administrator Certification preferred

· Bachelor’s degree in Computer Science, IT, or engineering preferred