Posted:3 months ago|
Platform:
Work from Office
Full Time
Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Customer facing voice-based billing process, for english and spanish speaking customers Serve over 27 services for a US based telecom companyWe:Provide 1st call resolutionConnect customer to correct department What are we looking for? Review customer query and open a disputeRespond to customer emails / write to our counterparts in different departments Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Accenture
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