Network Support Engineer

Job Title: Network Support Engineer

Location:

Department:

Job Type:

Experience:

Job Summary:

Key Responsibilities:

• User Support:

• Provide technical support for laptops, desktops (Windows/macOS), printers, and mobile devices.
• Install, configure, and troubleshoot OS, applications, and hardware issues.
• Manage asset tracking, repair/replacement, and hardware upgrades.

• Network & Connectivity:

• Monitor and troubleshoot internet connections, switches, and access points.
• Setup and manage Wi-Fi access points, VLANs, and network segmentation.
• Ensure smooth LAN/WAN operations and internal communications.

• Firewall & Security:

• Configure and maintain firewalls (e.g., FortiGate, SonicWall etc)
• Manage VPNs and remote access solutions.
• Implement and monitor basic cybersecurity measures and endpoint protections.

• Server & Infrastructure:

• Basic administration of Windows/Linux servers (Active Directory, file shares, DNS, DHCP, etc.).
• Perform routine maintenance, updates, and backups.
• Assist with server deployment, virtualization (VMware/Hyper-V), and storage solutions.

• Documentation & Compliance:

• Maintain up-to-date documentation for configurations, assets, and procedures.
• Follow standard ITIL or internal support ticketing workflows for issue resolution.
• Ensure adherence to IT policies and data protection regulations.

• Vendor Coordination:

• Liaise with ISPs, hardware/software vendors, and service providers for procurement and issue resolution.
• Follow-up on AMC contracts, hardware repairs, and licensing.

Key Skills:

• 4+ years of experience in IT support or network administration.
• Strong knowledge of Windows/Linux environments.
• Hands-on experience with firewalls, routers, access points, and switches.
• Familiarity with server management and backup tools.
• Strong analytical and troubleshooting skills.
• Good communication and customer service skills.