Network Security Senior Support Engineer

Job Description

Were looking for a Network Security Senior Support Engineer with hands-on experience in Symantec solutions , who can provide expert technical assistance across various networking technologies. The ideal candidate will be skilled in troubleshooting complex issues, identifying root causes, and offering guidance and escalation support to Level 2 engineers. The person should have the technical knowledge for understanding the impact of the issues or of the proposed changes to the security posture of an organization. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progressin a place where people lead and tech empowers. Youll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career developmentensuring you stay ahead in an ever-evolving world. Why Youll Enjoy It Here: Be Part of Something Big A growing company where your contributions matter. Make an Immediate Impact Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities Fulfil the role of trusted advisor to the company’s customers Troubleshoot a wide array of technical issues within complex customer environments, apply broad concepts and theories to achieve innovative and effective solutions to complex problems Provide a leadership role for the work group through knowledge in your area of specialization, determine work priorities based on general direction from managers Determine methods and procedures on new assignments; determine your own priorities, both tactical and strategic; consult with management on long-range goals Own your work and the complete customer experience, drive successful outcomes Demonstrate accountability and sense of urgency based on customer needs Frequent, empathetic and qualitative communication with all stakeholders (internal and external) Drive to achieve the timely resolution of cases and contribute to customer retention, renewal and adoption Effectively fulfil the associated tasks and attributions of your assigned roles and follow the approved company’s procedures Participation in ensuring regional weekend and holiday coverage Participate in regional and global projects Exhibit awareness, initiative, consistency and proactivity Constantly seek to improve and refine your customer service skills Qualifications Bachelor’s degree and 8+ years of related experience, Master’s degree is a plus Experience in technical support and customer relationship management roles Knowledge and experience with ESG Network Security: ISG Proxy, Web Isolation Cloud, Cloud Secure Web Gateway - Cloud SWG, Data Loss Prevention Cyber Security fundamentals knowledge. Recognized Cyber Security certifications are a plus: Security+, CySA+, CASP+, SSCP, CCSP, CISSP, CCNA, CCNP, etc. Experience working with enterprise grade cyber security products, such as Symantec Endpoint Security, is required Hands on experience across the following technologies: Active Directory, Domain Name System, DHCP, TCP/IP, Routing, Network Topologies, Windows OS (Client & Server), Virtualization Working knowledge in any of the following technologies is a plus: Firewall, Proxy, Intrusion Detection/ Intrusion Prevention, PKI, Wireshark, Netmon, Memory Dump Analysis, Process Monitor/Process Explorer, Linux OS, Mac OS, SQL, Cloud and Hybrid environments, IIS, Apache Sponsored certifications (others may be sponsored on request): CompTIA Security+ CompTIA CySA+ Symantec Certified Specialist (various products) TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.