We're seeking a seasoned Director – Security Architecture to join our CTO Office at TeKnowledge. This pivotal role involves overseeing the security architecture across the company’s diverse portfolio of solutions. The ideal candidate will possess a blend of deep technical expertise and strong customer engagement skills, ensuring that our solutions are secure and effectively communicated to clients. Understanding the company’s security portfolio, based on three main pillars, and identifying the appropriate security offerings to meet client needs is an essential part of the role. Accelerating Progress. Securing Futures. At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today’s complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals. Advisory and Implementation: Developing tailored frameworks, aligning with threats prevention needs, and strengthening security controls. Asess their current situation/landscape and then mitigate the gaps that we are finding. Secure new technologies such as LLMS and agents and applications that are getting into the organization. Help customers understand how to better secure their environment and be ready for digital transformation. Compliance and regulatory advisory. Capability Building: Enhancing organizational readiness through targeted training, technical labs, and awareness programs. Capability building within existing teams, for example building an incident response team within the organization Threat intelligence Help building their internal capabilities. Managed Security Services: Microsoft SIEM and SOAR Solutions. Using Sentinel and Microsoft Defender when it comes to OPS and XDRS (Extended Detection and Response), endpoint security. Providing continuous monitoring, incident response, security operation, and proactive threat management. Responsibilities: Security Architecture Design: Develop and implement comprehensive security architectures for TeKnowledge’s solutions, ensuring alignment with industry best practices and regulatory requirements. Understanding the AI technology landscape and how security needs to be integrated within the AI solution fabric is essential. Customer Engagement: Act as a trusted advisor to clients, articulating complex security concepts and solutions in a clear and accessible manner. Present security architectures and strategies to prospective and existing customers, addressing their specific concerns and requirements. Architectural Governance: Lead the review of complex deals, identifying potential security risks and proposing effective mitigation strategies. Ensure that all solutions adhere to TeKnowledge's security standards and policies. Solution Integration: Collaborate with cross-functional teams to design and implement multi-product solution offerings that integrate various components of TeKnowledge’s security portfolio, delivering cohesive and secure solutions to clients. Standardization and Best Practices: Develop and maintain standardized design blueprints and repeatable solution frameworks to streamline the deployment of secure solutions across different projects and clients. Risk Assessment: Conduct thorough security assessments of proposed solutions, identifying vulnerabilities and recommending enhancements to bolster security postures. Continuous Improvement: Stay abreast of emerging security trends, technologies, and threats. Incorporate this knowledge into the ongoing enhancement of TeKnowledge's security architectures and practices. Other Responsibilities: Engage directly with CISO/CxO-level stakeholders using consultative selling techniques. Deliver solution advice, proposals, presentations, and customer communications during pursuits. Participate in contract negotiations, focusing on technical and compliance elements. Provide input to the product, offer, and sales teams to evolve security capabilities based on market trends. Optimize interdependencies across service towers and solution components. Develop standardized security design blueprints and repeatable frameworks to ensure consistency and scalability. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Information Technology, Cybersecurity , or a related field. Experience: Minimum of 7 years of experience in a security architecture role , with a proven track record of designing and implementing secure solutions across diverse technologies and platforms. Certifications: Relevant certifications such as CISSP, CISM, Microsoft Cyber Security Architect, Google, AWS Security certifications or equivalent are highly desirable. Technical Expertise: In-depth knowledge of security architectures and services aligned with TeKnowledge’s security pillars. Communication Skills: Exceptional ability to convey complex security concepts to both technical and non-technical audiences. Experience in delivering presentations and leading discussions with clients and stakeholders. Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify risks and develop effective mitigation strategies. Collaboration: Demonstrated ability to work collaboratively in a team environment, managing multiple stakeholders and projects simultaneously. Cloud Security: Experience in developing security solutions for cloud-based environments and services . Regulatory Knowledge: Familiarity with regulatory and compliance frameworks relevant to the technology industry. Solution Standardization: Experience in creating standardized design blueprints and repeatable solution frameworks. TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data. Show more Show less

We seek a visionary Director - Enterprise Architect to join the CTO Office, shaping cross-portfolio solutions that combine AI, CX, Cybersecurity, Digital skilling technologies. You’ll architect scalable, standardized solutions for global clients, govern complex deals, and collaborate with stakeholders to translate business needs into technical strategies. You will be able to evangelise the technical solution value to our customers, and articulate how the right mix of technology will allow them to achieve their business objectives and outcomes. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world. Why You’ll Enjoy It Here: Be Part of Something Big – A growing company where your contributions matter. Make an Immediate Impact – Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities: Solution Design & Governance Lead architectural reviews of high-value deals, identifying technical risks and mitigation strategies. Design multi-product solutions integrating TeKnowledge’s portfolio (AI, CX, Cybersecurity, Digital Skilling and Tech Managed Services). Develop standard design patterns for all solution / portfolio offers. The reusable design blueprints will form the basis of the 70/30 Solution Hub approach where solutions should conform to 70% standard design with a maximum of 30% customisation. This approach is critical in ensuring that we conduct repeatable business which reduces risk and accelerators to streamline delivery and rapid time to value for customers. Customer Engagement Present technical solutions to C-suite clients, demonstrating ROI and alignment with their goals. Collaborate with sales teams to scope complex opportunities and craft compelling proposals. Portfolio Innovation Foster a culture of innovation and forward-thinking within the CTO, Sales and Pre-sales Teams. React swiftly to changes in the business environment and implement solutions that support the company's growth and agility. Identify synergies between TeKnowledge’s offerings (e.g., Microsoft Copilot + AI-First CX +Cybersecurity) to create differentiated solutions. Partner with product/solution teams to refine offerings based on market feedback. Operational Excellence Define best practices for solution architecture, ensuring compliance with, security and scalability standards. Mentor delivery teams on architectural frameworks and emerging tech adoption. Strategic Leadership Develop and implement the Architecture strategy aligned with the company's overall business objectives. Provide visionary leadership to drive technological innovation and digital transformation Microsoft Expertise Utilize knowledge and experience in Azure, MS D365 to support the CTO Office provide architectural leadership and assist the CRO organization with product and solution offers. AI Expertise Advise and drive the implementation of new technologies, particularly in the field of AI, to ensure we are a best in class example to our customers of being an AI enabled company. Security and Compliance Have an appreciation of IT security and compliance across the CTO, Sales, Product and portfolio organization for the solutions we are selling and managing for our customers. Vendor Management Manage relationships with external IT vendors, contractors, and service providers. Collaborate with Legal and Procurement to negotiate contracts and ensure the delivery of high-quality services. Team Leadership Lead, mentor, and develop the CTO team, fostering a collaborative and high-performance culture that supports a business enablement and customer first mindset. Ensure the team is equipped with the necessary skills and knowledge to meet the market and company’s needs. Skills Strong knowledge of enterprise architecture frameworks, cloud platforms, and emerging technologies Working knowledge of designing solutions that include Networks (Voice and Data), Hyperscaler environments (Azure, AWS , GCP), Micro services, Business applications, Resilience, DR, Business Continuity, Security and how all these elements need to be considered when designing an e2e solution Understand what is involved for OnPrem / Private Cloud workload migration to Cloud environments or Hybrid cloud environments Experience of working with Large Enterprise customers Proficiency in AI/ML, Cybersecurity frameworks, CX platforms, and Microsoft Cloud (Azure, M365, D365) Excellent communication, presentation, and interpersonal skills Ability to build relationships with C-level executives, technical teams, and business stakeholders Commercial appreciation of being able to articulate the commercial benefits of using cloud based applications to customers Strong problem-solving skills and a proactive approach to challenges Experience with cloud computing, Data Centre and virtualization technologies Experience in Enterprise Architecture, Security policies/processes and solutions Experience in government, travel, healthcare, Banking & finance, or manufacturing industries is a plus Soft Skills Exceptional presentation/storytelling abilities for technical and non-technical audiences Strategic mindset to balance innovation with practicality Certifications (Preferred) TOGAF, Zachman ITIL, CISSP, AWS/Azure/GCP certifications, or equivalent We are looking for individuals who: Work across architectural domains; Business, Application, Data and Technology Have experience working on complex digital transformation programmes; working and present across different levels of architecture abstraction; and working with multi-disciplinary teams Have proven stakeholder management and communication skills, leveraged to influence and persuade on key architectural decisions Have experience designing Cloud / Data Platforms, AI solutions and use cases, including Gen AI; and are inquisitive and keen to explore areas of emerging technologies Supported the creation of Enterprise Architecture blueprints, demonstrating the e2e technology landscape including applications, integrations, data and networks Conducted end-to-end vendor assessments across technology, vendor and or data platforms Worked on RFP / Bid responses for global customer across multi technology solutions Can drive technology strategy for customer solutions and bid responses Worked between the business and technology client & 3rd-party stakeholders to effectivity formulate communicate and conclude key architectural decisions Qualifications Education: Bachelor's or Master's degree in Computer Science, Information Technology, Cybersecurity, or a related field Experience: 10+ years in enterprise architecture, with 5+ years in customer-facing roles Certifications within the appropriate technology domains TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data. Show more Show less

Overview We’re searching for a Data Warehouse Engineer with a proven track record of developing Business Intelligence solutions to drive key outcomes. The role is responsible for different layers of the data hierarchy - including database design, data collection and storage techniques, to a deep understanding of data transformation tools and methodologies, the provisioning and managing of analytical databases, and building infrastructures that bring machine learning capabilities into production. The role will operate within the Business Analytics unit under the Business Analytics Global Manager. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world. Why You’ll Enjoy It Here Be Part of Something Big - A growing company where your contributions matter. Make an Immediate Impact - Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech - AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team - A culture built on trust, collaboration, and respect. We Care - Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities End to end development of data models, including gathering the data sources, developing ETL processes, and developing front end data model solutions for our business to help our users make smarter decisions. Full responsibility on our DWH including infrastructure, data modeling, audit logging, etc. Building automated validation processes to ensure data integrity. Optimizing processes run-time and solving problems in a scalable manner. Taking full ownership of designing, building and deployment of data products. Collaborating with Backend, Data Science, Data Analysis, and Product teams. Qualifications Bachelor’s degree in Information Systems, Industrial Engineering, or equivalent experience is required. Professional fluency in English is essential, both written and spoken. Three or more years of experience in BI solutions development (DWH, ETL) as well as in SQL and ETL tools like SSIS is required. Experience with building automated validation processes to ensure data integrity is considered an advantage. Experience in data modeling, working ETL tools and methodology, as well as with BI reporting tools is required. Strong analytical skills are required.

We’re searching for a Data Warehouse Engineer with a proven track record of developing Business Intelligence solutions to drive key outcomes. The role is responsible for different layers of the data hierarchy - including database design, data collection and storage techniques, to a deep understanding of data transformation tools and methodologies, the provisioning and managing of analytical databases, and building infrastructures that bring machine learning capabilities into production. The role will operate within the Business Analytics unit under the Business Analytics Global Manager. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world. Why You’ll Enjoy It Here: Be Part of Something Big – A growing company where your contributions matter. Make an Immediate Impact – Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities End to end development of data models, including gathering the data sources, developing ETL processes, and developing front end data model solutions for our business to help our users make smarter decisions Full responsibility on our DWH including infrastructure, data modeling, audit logging, etc. Building automated validation processes to ensure data integrity Optimizing processes run-time and solving problems in a scalable manner Taking full ownership of designing, building and deployment of data products Collaborating with Backend, Data Science, Data Analysis, and Product teams Qualifications Bachelor’s degree in Information Systems, Industrial Engineering, or equivalent experience is required Professional fluency in English is essential, both written and spoken Three or more years of experience in BI solutions development (DWH, ETL) as well as in SQL and ETL tools like SSIS is required Experience with building automated validation processes to ensure data integrity is considered an advantage Experience in data modeling, working ETL tools and methodology, as well as with BI reporting tools is required Strong analytical skills are required TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.

Were looking for a Network Security Senior Support Engineer with hands-on experience in Symantec solutions , who can provide expert technical assistance across various networking technologies. The ideal candidate will be skilled in troubleshooting complex issues, identifying root causes, and offering guidance and escalation support to Level 2 engineers. The person should have the technical knowledge for understanding the impact of the issues or of the proposed changes to the security posture of an organization. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progressin a place where people lead and tech empowers. Youll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career developmentensuring you stay ahead in an ever-evolving world. Why Youll Enjoy It Here: Be Part of Something Big A growing company where your contributions matter. Make an Immediate Impact Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities Fulfil the role of trusted advisor to the company’s customers Troubleshoot a wide array of technical issues within complex customer environments, apply broad concepts and theories to achieve innovative and effective solutions to complex problems Provide a leadership role for the work group through knowledge in your area of specialization, determine work priorities based on general direction from managers Determine methods and procedures on new assignments; determine your own priorities, both tactical and strategic; consult with management on long-range goals Own your work and the complete customer experience, drive successful outcomes Demonstrate accountability and sense of urgency based on customer needs Frequent, empathetic and qualitative communication with all stakeholders (internal and external) Drive to achieve the timely resolution of cases and contribute to customer retention, renewal and adoption Effectively fulfil the associated tasks and attributions of your assigned roles and follow the approved company’s procedures Participation in ensuring regional weekend and holiday coverage Participate in regional and global projects Exhibit awareness, initiative, consistency and proactivity Constantly seek to improve and refine your customer service skills Qualifications Bachelor’s degree and 8+ years of related experience, Master’s degree is a plus Experience in technical support and customer relationship management roles Knowledge and experience with ESG Network Security: ISG Proxy, Web Isolation Cloud, Cloud Secure Web Gateway - Cloud SWG, Data Loss Prevention Cyber Security fundamentals knowledge. Recognized Cyber Security certifications are a plus: Security+, CySA+, CASP+, SSCP, CCSP, CISSP, CCNA, CCNP, etc. Experience working with enterprise grade cyber security products, such as Symantec Endpoint Security, is required Hands on experience across the following technologies: Active Directory, Domain Name System, DHCP, TCP/IP, Routing, Network Topologies, Windows OS (Client & Server), Virtualization Working knowledge in any of the following technologies is a plus: Firewall, Proxy, Intrusion Detection/ Intrusion Prevention, PKI, Wireshark, Netmon, Memory Dump Analysis, Process Monitor/Process Explorer, Linux OS, Mac OS, SQL, Cloud and Hybrid environments, IIS, Apache Sponsored certifications (others may be sponsored on request): CompTIA Security+ CompTIA CySA+ Symantec Certified Specialist (various products) TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.

Were looking for a Network Security Senior Support Engineer with hands-on experience in Symantec solutions , who can provide expert technical assistance across various networking technologies. The ideal candidate will be skilled in troubleshooting complex issues, identifying root causes, and offering guidance and escalation support to Level 2 engineers. The person should have the technical knowledge for understanding the impact of the issues or of the proposed changes to the security posture of an organization. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progressing a place where people lead and tech empowers. You will be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development ensuring you stay ahead in an ever-evolving world. Why You will Enjoy It Here: Be Part of Something Big A growing company where your contributions matter. Make an Immediate Impact Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities Fulfil the role of trusted advisor to the company’s customers Troubleshoot a wide array of technical issues within complex customer environments, apply broad concepts and theories to achieve innovative and effective solutions to complex problems Provide a leadership role for the work group through knowledge in your area of specialization, determine work priorities based on general direction from managers Determine methods and procedures on new assignments; determine your own priorities, both tactical and strategic; consult with management on long-range goals Own your work and the complete customer experience, drive successful outcomes Demonstrate accountability and sense of urgency based on customer needs Frequent, empathetic and qualitative communication with all stakeholders (internal and external) Drive to achieve the timely resolution of cases and contribute to customer retention, renewal and adoption Effectively fulfil the associated tasks and attributions of your assigned roles and follow the approved company’s procedures Participation in ensuring regional weekend and holiday coverage Participate in regional and global projects Exhibit awareness, initiative, consistency and proactivity Constantly seek to improve and refine your customer service skills Qualifications Bachelor’s degree and 8+ years of related experience, Master’s degree is a plus Experience in technical support and customer relationship management roles Knowledge and experience with ESG Network Security: ISG Proxy, Web Isolation Cloud, Cloud Secure Web Gateway - Cloud SWG, Data Loss Prevention Cyber Security fundamentals knowledge. Recognized Cyber Security certifications are a plus: Security+, CySA+, CASP+, SSCP, CCSP, CISSP, CCNA, CCNP, etc. Experience working with enterprise grade cyber security products, such as Symantec Endpoint Security, is required Hands on experience across the following technologies: Active Directory, Domain Name System, DHCP, TCP/IP, Routing, Network Topologies, Windows OS (Client & Server), Virtualization Working knowledge in any of the following technologies is a plus: Firewall, Proxy, Intrusion Detection/ Intrusion Prevention, PKI, Wireshark, Netmon, Memory Dump Analysis, Process Monitor/Process Explorer, Linux OS, Mac OS, SQL, Cloud and Hybrid environments, IIS, Apache Sponsored certifications (others may be sponsored on request): CompTIA Security+ CompTIA CySA+ Symantec Certified Specialist (various products) TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.

We're seeking a visionary Enterprise Architect to join our CTO Office and shape cross-portfolio solutions at the intersection of AI, Customer Experience (CX), Cybersecurity, and Digital Skilling technologies. You’ll architect scalable, standardized solutions for global clients, govern complex deals, and collaborate with diverse stakeholders to translate business needs into future-ready technical strategies. As a trusted advisor, you will evangelize solution value, articulating how the right technology mix enables our customers to achieve strategic outcomes. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world. Why You’ll Enjoy It Here: Be Part of Something Big – A growing company where your contributions matter. Make an Immediate Impact – Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities: Design enterprise-grade architectures integrating structured/unstructured data, analytics, and advanced AI models (GenAI, LLMs, cognitive services). Build scalable data pipelines and lake-centric architectures to power real-time analytics and machine learning. Architect multi-cloud AI/ML platforms using Azure, including deployment of LLMs (Azure OpenAI and open-source models like LLaMA, Mistral, Falcon). Define infrastructure, data, and app requirements to deploy LLMs in customer private data centers. Lead technical reviews for high-value deals, identifying risks and mitigation strategies. Design integrated solutions across AI, CX, Cybersecurity, and Tech Managed Services portfolios. Develop standard design patterns and reusable blueprints for repeatable, low-risk, and scalable solution delivery. Present architectural solutions to C-suite executives, aligning technical outcomes with business value and ROI. Collaborate with sales and pre-sales to scope complex opportunities and develop compelling proposals. Foster innovation across CTO, Sales, and Solution teams. Identify synergy across offerings (e.g., Microsoft Copilot + AI-first CX + Cybersecurity). Support product teams with market feedback and solution evolution. Define architectural best practices ensuring security, compliance, and scalability. Mentor delivery teams on frameworks and emerging tech adoption. Shape and execute the enterprise architecture strategy aligned with business goals. Champion digital transformation and technology innovation. Leverage expertise in Azure and Microsoft D365 to support solution architecture. Drive responsible AI adoption and ensure awareness of privacy, bias, and security in deployments. Ensure all solutions meet IT security and compliance standards. Collaborate with Legal and Procurement for contract negotiations and vendor performance. Lead, mentor, and build a high-performing, collaborative CTO team with a customer-first mindset. Qualifications: Education: Bachelor's or Master’s degree in Computer Science, Information Technology, Cybersecurity, or related field. Experience: 10+ years in enterprise architecture, with 5+ years in customer-facing roles. Certifications: Preferred – TOGAF, Zachman, ITIL, CISSP, Azure certifications or equivalents. Proven experience architecting and delivering AI/ML platforms, data lakes, and intelligent applications at enterprise scale. Demonstrable experience deploying local LLMs in production environments, including integration with LangChain, databases, and private storage. Strong knowledge of enterprise architecture frameworks and multi-cloud platforms (with a focus on Azure). Ability to design and deliver end-to-end solutions including networks (voice and data), microservices, business applications, resilience, disaster recovery, and security. Understanding of On-Prem / Private Cloud workload migration to public or hybrid cloud environments. Commercial acumen with the ability to articulate the business value of cloud-based solutions to executive stakeholders. Strong problem-solving and critical thinking skills with a proactive, outcome-oriented mindset. Experience with cloud computing, data center technologies, virtualization, and enterprise-grade security policies/processes. Proficiency in AI/ML, cybersecurity frameworks, customer experience platforms, and Microsoft Cloud (Azure, M365, D365). Exceptional communication and storytelling abilities for both technical and non-technical audiences. Experience engaging with large enterprise clients across industries such as government, healthcare, banking & finance, travel, and manufacturing. Empowering Leadership and Innovation At TeKnowledge, we are committed to fostering a culture of inspiring leadership and innovation. Our core leadership competencies are integral to our success: Inspire: We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect. Build: Our leaders own business growth, drive innovation, and continuously strive for excellence. Deliver: We focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth. We are looking for talented individuals who embody these competencies, are ready to grow, and are eager to contribute to our dynamic team. If you are passionate about making a meaningful impact and excel in a collaborative, forward-thinking environment, we invite you to apply and help us shape the future.

We're seeking a seasoned Director – Security Architecture to join our CTO Office at TeKnowledge. This pivotal role involves overseeing the security architecture across the company’s diverse portfolio of solutions. The ideal candidate will possess a blend of deep technical expertise and strong customer engagement skills, ensuring that our solutions are secure and effectively communicated to clients. Understanding the company’s security portfolio, based on three main pillars, and identifying the appropriate security offerings to meet client needs is an essential part of the role. Accelerating Progress. Securing Futures. At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today’s complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals. Advisory and Implementation: Developing tailored frameworks, aligning with threats prevention needs, and strengthening security controls. Asess their current situation/landscape and then mitigate the gaps that we are finding. Secure new technologies such as LLMS and agents and applications that are getting into the organization. Help customers understand how to better secure their environment and be ready for digital transformation. Compliance and regulatory advisory. Capability Building: Enhancing organizational readiness through targeted training, technical labs, and awareness programs. Capability building within existing teams, for example building an incident response team within the organization Threat intelligence Help building their internal capabilities. Managed Security Services: Microsoft SIEM and SOAR Solutions. Using Sentinel and Microsoft Defender when it comes to OPS and XDRS (Extended Detection and Response), endpoint security. Providing continuous monitoring, incident response, security operation, and proactive threat management. Responsibilities: Security Architecture Design: Develop and implement comprehensive security architectures for TeKnowledge’s solutions, ensuring alignment with industry best practices and regulatory requirements. Understanding the AI technology landscape and how security needs to be integrated within the AI solution fabric is essential. Customer Engagement: Act as a trusted advisor to clients, articulating complex security concepts and solutions in a clear and accessible manner. Present security architectures and strategies to prospective and existing customers, addressing their specific concerns and requirements. Architectural Governance: Lead the review of complex deals, identifying potential security risks and proposing effective mitigation strategies. Ensure that all solutions adhere to TeKnowledge's security standards and policies. Solution Integration: Collaborate with cross-functional teams to design and implement multi-product solution offerings that integrate various components of TeKnowledge’s security portfolio, delivering cohesive and secure solutions to clients. Standardization and Best Practices: Develop and maintain standardized design blueprints and repeatable solution frameworks to streamline the deployment of secure solutions across different projects and clients. Risk Assessment: Conduct thorough security assessments of proposed solutions, identifying vulnerabilities and recommending enhancements to bolster security postures. Continuous Improvement: Stay abreast of emerging security trends, technologies, and threats. Incorporate this knowledge into the ongoing enhancement of TeKnowledge's security architectures and practices. Other Responsibilities: Engage directly with CISO/CxO-level stakeholders using consultative selling techniques. Deliver solution advice, proposals, presentations, and customer communications during pursuits. Participate in contract negotiations, focusing on technical and compliance elements. Provide input to the product, offer, and sales teams to evolve security capabilities based on market trends. Optimize interdependencies across service towers and solution components. Develop standardized security design blueprints and repeatable frameworks to ensure consistency and scalability. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Information Technology, Cybersecurity , or a related field. Experience: Minimum of 7 years of experience in a security architecture role , with a proven track record of designing and implementing secure solutions across diverse technologies and platforms. Certifications: Relevant certifications such as CISSP, CISM, Microsoft Cyber Security Architect, Google, AWS Security certifications or equivalent are highly desirable. Technical Expertise: In-depth knowledge of security architectures and services aligned with TeKnowledge’s security pillars. Communication Skills: Exceptional ability to convey complex security concepts to both technical and non-technical audiences. Experience in delivering presentations and leading discussions with clients and stakeholders. Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify risks and develop effective mitigation strategies. Collaboration: Demonstrated ability to work collaboratively in a team environment, managing multiple stakeholders and projects simultaneously. Cloud Security: Experience in developing security solutions for cloud-based environments and services . Regulatory Knowledge: Familiarity with regulatory and compliance frameworks relevant to the technology industry. Solution Standardization: Experience in creating standardized design blueprints and repeatable solution frameworks. TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.

About the job We're seeking a Senior Identity Management Security (IMS) Support Engineer (L3/SME). As a Senior Identity Management Security (IMS) Support Engineer (L3/SME), you will act as a Subject Matter Expert and escalation point for complex technical issues. You’ll provide leadership, mentorship, and technical guidance to Level 2 engineers while ensuring the security and stability of customer environments. This role requires deep expertise in identity management technologies, strong troubleshooting skills, and a proactive approach to customer service and continuous improvement. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world. Why You’ll Enjoy It Here: Be Part of Something Big – A growing company where your contributions matter. Make an Immediate Impact – Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities: Serve as a trusted advisor to customers, delivering expert-level support and guidance. Troubleshoot complex technical issues across diverse environments and technologies. Lead and mentor team members, providing escalation support and training. Own the customer experience and drive successful outcomes with urgency and accountability. Communicate effectively and empathetically with internal and external stakeholders. Ensure timely resolution of support cases to enhance customer satisfaction and retention. Participate in regional weekend and holiday coverage as needed. Contribute to regional and global projects and initiatives. Continuously improve technical and customer service skills. Follow company procedures and fulfill assigned responsibilities with consistency and initiative. Qualifications: Experience : 5–9 years in technical support and customer-facing roles. Education: Bachelor's degree in Information Technologies or a related discipline (required). Master’s degree or technical certifications (preferred). High school diploma (required). Languages: English: Intermediate proficiency. Local language: Professional proficiency. Technical Skills Operating Systems : Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX, z/OS Web Servers : Apache, Microsoft IIS, Sun One, Domino, IHS Application Servers : IBM WebSphere, BEA WebLogic, JBOSS Directory Servers : Sun One Directory Server, Microsoft Active Directory, CA Directory, LDAP Databases : Oracle, Microsoft SQL Server Networking & Protocols : TCP/IP, HTTP, DNS, SSL/TLS, NAT, FTP, SSH, Firewalls, QoS, PKI Authentication Protocols : RADIUS, LDAP, NTLM, Kerberos Troubleshooting Tools : Wireshark, tcpdump, browser developer tools Additional Tools & Technologies: Fiddler, Cisco IOS, load balancing, Memory Dump Analysis Endpoint Protection, IDS/IPS, Process Monitor/Explorer Mac OS, SQL, IIS, Apache, scripting Layer 7 API Gateway, Mobile Access Gateway, API developer portal Virtualization/Container tools: VMWare, Azure, AWS, Docker, OpenShift Software Development : Java, C/C++, Shell, Perl, SAML, SOAP, XML, HTML Federated Technologies : Experience with SAML2, OAuth2, OpenID Connect, LDAP (preferred) TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.

About the job We’re looking for a Senior Symantec Network Security Support Engineer with years of hands-on experience in Symantec solutions , who will perform the role of a Subject Matter Expert for the entire team. The ideal candidate will be skilled in troubleshooting complex issues, identifying root causes, and offering guidance and escalation support to Level 2 engineers. The person should have the technical knowledge for understanding the impact of the issues or of the proposed changes to the security posture of an organization. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progressing a place where people lead and tech empowers. You will be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development ensuring you stay ahead in an ever-evolving world. Why you will enjoy it here: Be Part of Something Big A growing company where your contributions matter. Make an Immediate Impact Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities: Fulfil the role of trusted advisor to the company’s customers Troubleshoot a wide array of technical issues within complex customer environments, apply broad concepts and theories to achieve innovative and effective solutions to complex problems Provide a leadership role for the work group through knowledge in your area of specialization, determine work priorities based on general direction from managers Determine methods and procedures on new assignments; determine your own priorities, both tactical and strategic; consult with management on long-range goals Own your work and the complete customer experience, drive successful outcomes Demonstrate accountability and sense of urgency based on customer needs Frequent, empathetic and qualitative communication with all stakeholders (internal and external) Drive to achieve the timely resolution of cases and contribute to customer retention, renewal and adoption Effectively fulfil the associated tasks and attributions of your assigned roles and follow the approved company’s procedures Participation in ensuring regional weekend and holiday coverage Participate in regional and global projects Exhibit awareness, initiative, consistency and proactivity Constantly seek to improve and refine your customer service skills Qualifications: Bachelor’s degree and 8+ years of related experience, Master’s degree is a plus Experience in technical support and customer relationship management roles Knowledge and experience with Symantec Network Security: ISG Proxy, Web Isolation Cloud, Cloud Secure Web Gateway - Cloud SWG Cyber Security fundamentals knowledge. Recognized Cyber Security certifications are a plus: Security+, CySA+, CASP+, SSCP, CCSP, CISSP, CCNA, CCNP, etc. Experience working with enterprise grade cyber security products, such as Symantec Endpoint Security, is required Hands on experience across the following technologies: Active Directory, Domain Name System, DHCP, TCP/IP, Routing, Network Topologies, Windows OS (Client & Server), Virtualization Experience with the following technologies: HTTP and FTP protocols, HAR file analysis and TLS/SSL Working knowledge in any of the following technologies is a plus: Firewall, Proxy, Intrusion Detection/ Intrusion Prevention, PKI, Wireshark, Netmon, Memory Dump Analysis, Process Monitor/Process Explorer, Linux OS, Mac OS, SQL, Cloud and Hybrid environments, IIS, Apache Sponsored certifications (others may be sponsored on request): CompTIA Security+ CompTIA CySA+ Symantec Certified Specialist (various products) TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.

Overview We’re seeking a Senior DevOps and Automation Engineer to design, build, and maintain robust DevOps solutions and automation frameworks in Microsoft Azure environments. In this role, you will focus on supporting cloud operations, driving continuous integration and delivery (CI/CD), and mentoring junior engineers. You’ll collaborate closely with architects, developers, and security teams to support cloud transformation projects while maintaining performance, reliability, and compliance. Helping people thrive and grow in the modern digital world. YNV Group has been building successful businesses that deliver long-term value since 2010. As a privately owned holding company, we excel at identifying and addressing unmet market needs. With a global workforce of over 6,000 employees across the Americas, EMEA, and Asia, our portfolio spans technology, real estate, and financial services. Led by industry experts committed to sustainable growth and innovation, we prioritize building lasting relationships with our clients and partners, ensuring their needs remain central to our approach. The brands in our portfolio include: TeKnowledge, Everty, Sandglass, Monifai and Smart Factoring. Responsibilities Lead the design and implementation of secure, scalable, and efficient CI/CD pipelines using tools like Azure DevOps, GitHub Actions, Jenkins, or similar Apply DevOps methodologies across hybrid infrastructure environments Collaborate with development, QA, and operations teams to automate workflows and improve delivery pipelines Integrate DevSecOps practices into pipelines, including Microsoft Defender for Cloud and automated compliance checks Deploy and manage observability frameworks with Azure Monitor, Log Analytics, Application Insights, Prometheus, or Grafana Administer and optimize infrastructure as code (IaC) using tools such as Terraform or Ansible Implement robust security and access controls, including RBAC, ABAC, Key Vault integration, and policy enforcement Manage and maintain Azure cloud infrastructure, ensuring high availability, reliability, and performance Oversee system performance and resolve complex technical issues Develop and maintain comprehensive documentation for systems, configurations, and procedures Coordinate activities across the software development lifecycle, including change and configuration management Support data integrity, security, and regulatory compliance in line with company and industry standards Conduct routine system updates, backups, and maintenance Create and deliver user adoption materials, such as manuals, presentations, and architectural documentation Stay up to date on emerging technologies to drive innovation and process improvement Support incident, change, and configuration management, particularly for security-related changes Demonstrate knowledge and experience with Microsoft 365 and Azure infrastructures Participate in crisis management, troubleshooting, and proactive testing of security tools and services Qualifications Bachelor’s degree in Computer Science, Engineering, or related field 5+ years of experience in a DevOps, Cloud Engineering, or Automation Engineering role Strong hands-on experience with Microsoft Azure, especially infrastructure, governance, and automation Proven experience with CI/CD tools such as Azure DevOps, Jenkins, GitLab CI, GitHub Actions, or CircleCI Skilled in infrastructure as code tools like Terraform, Ansible, or similar Proficient in scripting languages such as Python, Bash, and PowerShell Experience with containerization technologies (e.g., Docker, Kubernetes) Familiar with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack) Experience with vulnerability management and incident response Knowledge of networking concepts, system upgrades, and capacity planning Strong documentation, training, and cross-functional collaboration skills Certifications (Preferred/Required): Microsoft AZ-400: Microsoft DevOps Engineer Expert (preferred) Microsoft AZ-104 / AZ-305: Azure Administrator / Architect (preferred) Terraform Associate or equivalent cloud automation certification Additional certifications (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator) are a plus ITIL v3 or v4 Foundation is an advantage