VitalEdge Technologies

Company Description VitalEdge Technologies is a global provider of dealer management solutions. Our e-Emphasys ERP and IntelliDealer software suites empower equipment dealers to digitally transform and grow their businesses. Designed to meet our clients' industry-specific needs, our platforms seamlessly connect all aspects of dealership operations and provide valuable insights to increase efficiency, customer satisfaction, and profitability. Role Description Vice President - Hosting & SaaS Operations will lead the IT operations for our SaaS ERP platform. This is a strategic, senior leadership role with direct ownership of infrastructure, site reliability engineering (SRE), 24x7 operations, platform lifecycle management, security & compliance, and operational strategy. The ideal candidate blends hands-on technical expertise with strategic leadership in scaling complex SaaS platforms securely and efficiently. Strategic Objectives for The Role • Build A Sustainable Value Driven Vendor Strategy & Eco System : To build a strategic, value-driven vendor ecosystem that is sustainable, cost-effective, and dependable - enabling the organization to scale with confidence while aligning with our operational, financial, and environmental goals. The strategy will prioritize establishing long-term partnerships, underscored by a strong commitment to quality, performance, innovation, and responsible business practices. The Strategic vendors managed under this initiative will be IBM, Microsoft & Infor • Build An Effective Cloud Qualities Modernization Function : This function is the backbone of product performance, operational success, and user experience. This initiative between CIO and CTO delivers a cross functional capability to run a modern, intelligent, and resilient platform that powers our SaaS eco system - delivering seamless performance, reliability, and agility at scale - while continuously evolving through market trends and cross-functional collaboration. The aim is to elevate this function into a strategic enabler of growth, innovation, and customer experience. • Upgrade To High-Performance & Operationally Efficient IT Ecosystem : Transform IT ecosystem that delivers seamless, reliable, and intelligent services - elevating user experience and maximizing customer business value - through relentless operational excellence. • Driving Corporate IT Performance: To deliver a seamless, secure, and world-class “Digital Employee Experience – DEX” that empowers every employee to thrive, innovate, and drive value: anywhere, anytime. • Keeping Enterprise Secure: To safeguard the enterprise with a resilient, adaptive, and trusted security foundation that protects what matters most—our people, data, and reputation—while enabling the business to grow with confidence. Top 5 Must-Have Capabilities SaaS Infrastructure Operations Leadership – Deep experience running infrastructure operations for enterprise-grade SaaS platforms in AWS, Azure, or GCP. Site Reliability Engineering – Built or led SRE teams focused on uptime, automation, and incident response across distributed systems. Security & Compliance Expertise – Led security initiatives (SOC 1 Type 2, data protection, threat response) in regulated environments. Platform Lifecycle Management – Owned upgrades, patching, modernization, and performance tuning of large-scale platforms. 24x7 Global IT Operations – Led geographically distributed operations teams with a strong observability and continuous improvement mindset. Deep Platform Expertise in Infor ERP LN or IBM iSeries Strategic Leadership Capability - Demonstrates strategic leadership by aligning IT with business goals, anticipating challenges, and adapting effectively to complex, high-stakes environments with strong executive presence. Key Responsibilities 1. Site Reliability Engineering & Infrastructure Operations a. Develop the SRE function to deliver highly available and resilient services across multiple regions. b. Drive automation and self-healing infrastructure practices for proactive incident avoidance. c. Own infrastructure strategy (cloud-first) with high availability, scalability, and cost-efficiency in mind. 2. SaaS & Hosting a. Oversee the reliable functioning of cloud hosting & data center environments for the SaaS ERP product. b. Ensure multi-tenant architecture meets performance, security, and isolation standards. c. Manage vendor relationships and cloud spend optimization. 3. Security & Compliance Advisory a. Contribute to security strategy including application, infrastructure, and data security. b. Implement recommendations from the security office and maintain industry-standard security frameworks and controls. c. Lead the preparation and execution of compliance audits, including SOC 1 Type 2 and others. 4. Incident Response & Problem Management a. Drive a mature incident response process with defined SLAs, communication protocols, and root cause analysis. b. Implement ITIL-aligned problem management to drive permanent fixes and reduce recurring issues. 5. 24x7 IT Operations & Observability a. Lead global IT operations with a 24x7 support model and well-defined escalation path. b. Drive observability initiatives (logs, metrics, traces) to ensure deep visibility and proactive monitoring across the stack. 6. Platform Management & Modernization a. Own platform lifecycle management including upgrades, updates, and modernization initiatives. b. Manage technical debt with a structured roadmap aligned to business outcomes. 7. Operational Efficiency & Strategy a. Drive cost optimization, tool consolidation, and automation to improve IT operational efficiency. b. Partner with Engineering, Product, and Support to streamline cross-functional workflows. 8. Market Trends & Performance Benchmarking a. Leverage emerging trends in cloud infrastructure, DevOps, and enterprise SaaS to deliver improved customer sentiment, and operational efficiency. b. Lead performance tuning and benchmarking initiatives to continuously improve system responsiveness and reliability. 9. Strategic Thinker a. The ideal candidate is a strategic thinker who balances operational excellence with long-term platform vision. They bring a calm, decisive presence during high-pressure situations like incidents or audits and are skilled at aligning cross-functional teams around shared goals. This leader demonstrates a collaborative and transparent leadership style, empowering teams through trust, accountability, and continuous coaching. They are passionate about growing high-performing, resilient teams, investing in talent development, and creating a culture of ownership and learning. With a forward-looking perspective, they keep a pulse on emerging technologies and evolving customer needs, translating those insights into actionable IT strategies that support business growth, innovation, and scale. Qualifications 1. 15+ years of experience in IT, with 8+ years in a senior leadership role in a SaaS or enterprise software environment. 2. Proven track record in leading cloud-native IT operations, preferably for multi-tenant SaaS products. 3. Deep knowledge of SRE, cloud infrastructure (AWS, Azure, GCP), and modern observability tooling. 4. Hands-on experience with incident management frameworks and enterprise-grade security practices. 5. Familiarity with SOC 1 Type 2 or similar audit processes. 6. Strong leadership, communication, and cross-functional collaboration skills. Nice to Have 1. Experience with IBM iSeries, Infor ERP LN, other ERPs, or other complex enterprise software domains. 2. Certifications in cloud architecture (AWS/Azure), ITIL, CISSP, or related fields. Show more Show less

About Us We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our on-premises and 100% cloud-based ERP solutions. Position Overview We are looking for a detail-oriented accounting professional with experience in journal entries, financial reporting, reconciliations, audits, and tax compliance in India. The role also involves supporting month-end close, process improvements, and ensuring adherence to accounting standards. Location Mumbai (Hybrid) Key Responsibilities Create and process monthly journal entries related to accruals, prepaids, and other reclassifications; maintain prepaid and deferred schedules. Assist in preparing financial statements and reports for both internal and external stakeholders. Prepare and post standard, non-standard, and adjusting journal entries. Collaborate with cross-functional teams to resolve discrepancies and improve financial processes. Participate in process improvement initiatives to enhance operational efficiency and effectiveness. Prepare supporting schedules and perform account reconciliations for balance sheet and income statement line items. Support month-end and year-end closing activities to ensure timely and accurate financial reporting. Coordinate with internal and external auditors, acting as the primary point of contact for audit requests. Ensure compliance with accounting principles, internal procedures, and regulatory requirements. Identify and resolve discrepancies in financial entries, reports, and summaries. Assist in developing and implementing accounting policies and procedures. Ensure tax compliance, including GST and TDS filings. Prepare various fixed asset-related schedules, including asset schedules and lease-related schedules. Required Skills & Education CA with 1–3 years of experience Experience with ERP systems (NetSuite preferred) Proficient in MS Office applications Strong written and verbal communication skills Proactive, well-organized, and detail-oriented Able to work independently and collaboratively High accuracy in maintaining financial records Why work for VitalEdge? We don’t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us! VitalEdge is an Equal Opportunity Employer Show more Show less

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. Responsibilities Writing clean, high-quality, high-performance, maintainable code Develop and support software including applications, database integration, interfaces, and new functionality enhancements Coordinate cross-functionally to insure project meets business objectives and compliance standards Support test and deployment of new products and features Participate in code reviews Qualifications Bachelor's degree in Computer Science (or related field) 5+ years of relevant work experience Expertise in Object Oriented Design, Database Design, and XML Schema Experience with Agile or Scrum software development methodologies Ability to multi-task, organize, and prioritize work Show more Show less

About Us We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our on-premises and 100% cloud-based ERP solutions. Director – Corporate IT The purpose of this role is to deliver a seamless, secure, and world-class digital experience that empowers every employee to thrive, innovate, and drive value : anywhere, anytime, Incombent shall lead a Global team of multi-level IT professionals with potential to expand as the organization scales. Travel may be needed to all locations primary being Pune and Mumbai. Job Summary : The “Director – Corporate IT” at VitalEdge will lead our organization's Corporate IT infrastructure, support operations, end user services and implementation of Corporate IT specific security initiatives. This role demands a proactive leader with extensive experience in managing end-user support, office IT operations, vendor relationships, and policy development and governance. The ideal candidate will ensure seamless IT services, drive upgrades and innovation, and lead a high-performing team aligned with ITIL and Six Sigma standards. If selected, you will be expected to establish end-user policies and performance benchmarks for your team. The candidate will require a focus on building a high-performance team and delivering World Class End User Experience Modern Workplace with Microsoft 365 Deliver A Value Driven Connected Business Application & Operations Support Eco System Robust & Scalable Core Corporate Infrastructure Trusted Corporate Domains & Governance Develop VitalEdge Business Continuity Plan Key Responsibilities : Deliver User-Centric Design : Design every IT touchpoint with empathy and usability at the core. Deliver Cloud-First, Secure-Always – Embrace modern architectures and secure-by-design practices. Deliver Data-Driven Decisions – Leverage analytics and telemetry to continuously improve IT services. Deliver Business Alignment – Act as a strategic partner, not just a service provider. · Demonstrate strategic thinking, cross functional leadership, innovative mindset, be able to develop operating models, own a budget, and be able to deliver optimal tangible value. · Lead and manage Corporate IT Infrastructure, including office network, laptops, printers, desktop systems, and overall tech ecosystem across locations. · Own and optimize end-user IT operations, including 24/7 support channels (call, chat) for hardware, software, and configuration-related issues. · Oversee employee tech support (laptop/desktop troubleshooting, printer services, IT configuration) ensuring smooth issue resolution and high customer satisfaction. · Define, implement, and regularly upgrade IT policies, including security standards, inventory lifecycle, asset rotation (old vs. new), and infra upgrades. · Ensure compliance with ITIL standards and process matrices; drive process maturity using Six Sigma methodologies to reduce downtime and enhance service quality. · Monitor, report, and act on monthly IT performance metrics, service delivery benchmarks, and audit findings. · Manage vendor relationships for hardware, software, and managed services; enforce SLA adherence and negotiate for cost-effective solutions. · Lead the planning and execution of infrastructure upgrades and ensure alignment with business continuity and scalability goals. · Oversee IT budgeting, strategic planning, and roadmap development to support business growth and efficiency. · Provide leadership to a team of IT managers and support specialists, drive talent development, mentoring, and succession planning. · Collaborate cross-functionally with business leaders to align IT operations with company objectives and evolving tech needs. · Ensure cybersecurity compliance, risk mitigation, and regulatory adherence across all Corporate IT systems and processes . Qualifications : · 10–15 years of progressive experience in IT, with at least 5+ years in leadership roles. · Proven experience leading enterprise-wide IT operations in a mid-sized organization (e.g., $100M–$500M range). · Hands-on leadership in: o Infrastructure & Operations (networking, cloud, cybersecurity) o Business Applications (ERP, CRM, HRIS, etc.) o Data Management/BI o IT Governance & Compliance · Experience managing global or distributed teams is a plus, especially if your company is geographically spread out · Familiarity with hybrid cloud environments (Azure/AWS + on-prem). · Understanding of enterprise systems (e.g., Infor, SAP, Oracle, Microsoft Dynamics). · Strong grasp of cybersecurity frameworks (NIST, ISO 27001). · Knowledge of modern workplace tools (e.g., Microsoft 365, collaboration platforms). · Experience with ITIL, DevOps, and Agile practices is beneficial. · Strong business acumen and ability to align IT with corporate strategy. · Excellent stakeholder management, especially with Finance, HR, Operations, and Sales. · Demonstrated ability to build and mentor high-performing teams. · Effective communicator with board-level presence. · Strong vendor management and negotiation experience. · Preferred Certifications o PMP or Prince2 o ITIL Foundation or higher o CISSP, CISM, or similar for security-oriented leaders o AWS/Azure certifications for cloud fluency · Strong understanding and practical application of ITIL frameworks (certification will be added on advantage). · Working knowledge of Six Sigma methodologies (Green Belt or higher will be added on advantage) for process improvement and service excellence. · Experience with security policy management, risk mitigation, and compliance frameworks. · Demonstrated capability in vendor management, SLA governance, and driving KPI-based performance tracking. · High ownership mindset, capable of leading 24/7 operations, handling escalations, and driving operational continuity. · Excellent analytical, reporting, and strategic planning skills; experience in IT budgeting and digital transformation initiatives. · Strong stakeholder communication, collaboration, and crisis management abilities across cross-functional teams. · Bachelor’s degree in computer science, Information Systems, Engineering, or related field. · MBA or Master’s in IT Management, Business Administration, or similar is a strong plus, especially if the role is business-facing.kills Show more Show less

THIS JOB POST INCLUDES AN AI-BASED INTERVIEW THAT MAY TAKE APPROXIMATELY 45 TO 50 MINUTES. YOU WILL BE REQUIRED TO BE ON CAMERA FOR THIS INTERVIEW. ONCE YOU START, YOU CANNOT PAUSE or STOP TILL YOU COMPLETE THE INTERVIEW. PLEASE APPLY ONLY WHEN YOU ARE PREPARED TO COMPLETE IT. About Us We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our on-premises and 100% cloud-based ERP solutions. Director – Corporate IT The purpose of this role is to deliver a seamless, secure, and world-class digital experience that empowers every employee to thrive, innovate, and drive value : anywhere, anytime, Incumbent shall lead a Global team of multi-level IT professionals with potential to expand as the organization scales. Travel may be needed to all locations primary being Pune and Mumbai. Job Summary : The “Director – Corporate IT” at VitalEdge will lead our organization's Corporate IT infrastructure, support operations, end user services and implementation of Corporate IT specific security initiatives. This role demands a proactive leader with extensive experience in managing end-user support, office IT operations, vendor relationships, and policy development and governance. The ideal candidate will ensure seamless IT services, drive upgrades and innovation, and lead a high-performing team aligned with ITIL and Six Sigma standards. If selected, you will be expected to establish end-user policies and performance benchmarks for your team. The candidate will require a focus on building a high-performance team and delivering World Class End User Experience Modern Workplace with Microsoft 365 Deliver A Value Driven Connected Business Application & Operations Support Eco System Robust & Scalable Core Corporate Infrastructure Trusted Corporate Domains & Governance Develop VitalEdge Business Continuity Plan Key Responsibilities : Deliver User-Centric Design : Design every IT touchpoint with empathy and usability at the core. Deliver Cloud-First, Secure-Always – Embrace modern architectures and secure-by-design practices. Deliver Data-Driven Decisions – Leverage analytics and telemetry to continuously improve IT services. Deliver Business Alignment – Act as a strategic partner, not just a service provider. · Demonstrate strategic thinking, cross functional leadership, innovative mindset, be able to develop operating models, own a budget, and be able to deliver optimal tangible value. · Lead and manage Corporate IT Infrastructure, including office network, laptops, printers, desktop systems, and overall tech ecosystem across locations. · Own and optimize end-user IT operations, including 24/7 support channels (call, chat) for hardware, software, and configuration-related issues. · Oversee employee tech support (laptop/desktop troubleshooting, printer services, IT configuration) ensuring smooth issue resolution and high customer satisfaction. · Define, implement, and regularly upgrade IT policies, including security standards, inventory lifecycle, asset rotation (old vs. new), and infra upgrades. · Ensure compliance with ITIL standards and process matrices; drive process maturity using Six Sigma methodologies to reduce downtime and enhance service quality. · Monitor, report, and act on monthly IT performance metrics, service delivery benchmarks, and audit findings. · Manage vendor relationships for hardware, software, and managed services; enforce SLA adherence and negotiate for cost-effective solutions. · Lead the planning and execution of infrastructure upgrades and ensure alignment with business continuity and scalability goals. · Oversee IT budgeting, strategic planning, and roadmap development to support business growth and efficiency. · Provide leadership to a team of IT managers and support specialists, drive talent development, mentoring, and succession planning. · Collaborate cross-functionally with business leaders to align IT operations with company objectives and evolving tech needs. · Ensure cybersecurity compliance, risk mitigation, and regulatory adherence across all Corporate IT systems and processes. Qualifications : · 10–15 years of progressive experience in IT, with at least 5+ years in leadership roles. · Proven experience leading enterprise-wide IT operations in a mid-sized organization (e.g., $100M–$500M range). · Hands-on leadership in: o Infrastructure & Operations (networking, cloud, cybersecurity) o Business Applications (ERP, CRM, HRIS, etc.) o Data Management/BI o IT Governance & Compliance · Experience managing global or distributed teams is a plus, especially if your company is geographically spread out · Familiarity with hybrid cloud environments (Azure/AWS + on-prem). · Understanding of enterprise systems (e.g., Infor, SAP, Oracle, Microsoft Dynamics). · Strong grasp of cybersecurity frameworks (NIST, ISO 27001). · Knowledge of modern workplace tools (e.g., Microsoft 365, collaboration platforms). · Experience with ITIL, DevOps, and Agile practices is beneficial. · Strong business acumen and ability to align IT with corporate strategy. · Excellent stakeholder management, especially with Finance, HR, Operations, and Sales. · Demonstrated ability to build and mentor high-performing teams. · Effective communicator with board-level presence. · Strong vendor management and negotiation experience. · Preferred Certifications o PMP or Prince2 o ITIL Foundation or higher o CISSP, CISM, or similar for security-oriented leaders o AWS/Azure certifications for cloud fluency · Strong understanding and practical application of ITIL frameworks (certification will be added on advantage). · Working knowledge of Six Sigma methodologies (Green Belt or higher will be added on advantage) for process improvement and service excellence. · Experience with security policy management, risk mitigation, and compliance frameworks. · Demonstrated capability in vendor management, SLA governance, and driving KPI-based performance tracking. · High ownership mindset, capable of leading 24/7 operations, handling escalations, and driving operational continuity. · Excellent analytical, reporting, and strategic planning skills; experience in IT budgeting and digital transformation initiatives. · Strong stakeholder communication, collaboration, and crisis management abilities across cross-functional teams. · Bachelor’s degree in computer science, Information Systems, Engineering, or related field. · MBA or Master’s in IT Management, Business Administration, or similar is a strong plus, especially if the role is business-facing.kills

This job post includes an AI-based interview that may take approximately 45 to 50 minutes. You will be required to be on camera for this interview. Once you start, you cannot pause or stop till you complete the interview. Please apply only when you are prepared to complete it. About Us We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. Specializing in working with the construction, mining, forestry, material handling, and agriculture industries, we aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. With over 700 employee associates, offices on four continents, and customers in over 20 countries, we are privately held, with headquarters in beautiful Cary, NC. We are seeking talented individuals to join our team and help aggressively grow our North American footprint for our on-premises and 100% cloud-based ERP solutions. Director Corporate IT As the Director Corporate IT at VitalEdge, your role is to deliver a seamless, secure, and world-class digital experience that empowers every employee to thrive, innovate, and drive value anywhere, anytime. Leading a global team of multi-level IT professionals with the potential to expand as the organization scales, travel may be needed to all locations, primary being Pune and Mumbai. Job Summary: The Director Corporate IT at VitalEdge will lead our organization's Corporate IT infrastructure, support operations, end-user services, and the implementation of Corporate IT specific security initiatives. This role requires a proactive leader with extensive experience in managing end-user support, office IT operations, vendor relationships, and policy development and governance. The ideal candidate will ensure seamless IT services, drive upgrades and innovation, and lead a high-performing team aligned with ITIL and Six Sigma standards. If selected, you will be expected to establish end-user policies and performance benchmarks for your team. The candidate will require a focus on building a high-performance team and delivering: - World Class End User Experience - Modern Workplace with Microsoft 365 - Deliver A Value-Driven Connected Business Application & Operations Support Eco-System - Robust & Scalable Core Corporate Infrastructure - Trusted Corporate Domains & Governance - Develop VitalEdge Business Continuity Plan Key Responsibilities: - Deliver User-Centric Design: Design every IT touchpoint with empathy and usability at the core. - Deliver Cloud-First, Secure-Always: Embrace modern architectures and secure-by-design practices. - Deliver Data-Driven Decisions: Leverage analytics and telemetry to continuously improve IT services. - Deliver Business Alignment: Act as a strategic partner, not just a service provider. - Demonstrate strategic thinking, cross-functional leadership, an innovative mindset, be able to develop operating models, own a budget, and be able to deliver optimal tangible value. - Lead and manage Corporate IT Infrastructure, including office network, laptops, printers, desktop systems, and the overall tech ecosystem across locations. - Own and optimize end-user IT operations, including 24/7 support channels (call, chat) for hardware, software, and configuration-related issues. - Oversee employee tech support, ensuring smooth issue resolution and high customer satisfaction. - Define, implement, and regularly upgrade IT policies, including security standards, inventory lifecycle, asset rotation, and infra upgrades. - Ensure compliance with ITIL standards and process matrices; drive process maturity using Six Sigma methodologies to reduce downtime and enhance service quality. - Manage vendor relationships for hardware, software, and managed services; enforce SLA adherence and negotiate for cost-effective solutions. - Lead the planning and execution of infrastructure upgrades and ensure alignment with business continuity and scalability goals. - Oversee IT budgeting, strategic planning, and roadmap development to support business growth and efficiency. - Provide leadership to a team of IT managers and support specialists, driving talent development, mentoring, and succession planning. - Collaborate cross-functionally with business leaders to align IT operations with company objectives and evolving tech needs. - Ensure cybersecurity compliance, risk mitigation, and regulatory adherence across all Corporate IT systems and processes. Qualifications: - 10-15 years of progressive experience in IT, with at least 5+ years in leadership roles. - Proven experience leading enterprise-wide IT operations in a mid-sized organization. - Hands-on leadership in Infrastructure & Operations, Business Applications, Data Management/BI, and IT Governance & Compliance. - Experience managing global or distributed teams is a plus. - Familiarity with hybrid cloud environments and enterprise systems. - Strong grasp of cybersecurity frameworks and modern workplace tools. - Experience with ITIL, DevOps, and Agile practices is beneficial. - Strong business acumen and ability to align IT with corporate strategy. - Excellent stakeholder management and vendor management skills. - Preferred certifications: PMP or Prince2, ITIL Foundation or higher, CISSP, CISM, AWS/Azure certifications. - Working knowledge of Six Sigma methodologies and security policy management. - Demonstrated capability in vendor management, SLA governance, and driving KPI-based performance tracking. - High ownership mindset, capable of leading 24/7 operations and handling escalations. - Excellent analytical, reporting, and strategic planning skills. - Strong stakeholder communication, collaboration, and crisis management abilities. - Bachelor's degree in computer science, Information Systems, Engineering, or related field. MBA or Masters in IT Management is a strong plus.,

About Us We are a leading Enterprise Resource Planning (ERP) and Dealer Management (DMS)[JS1] software and solutions provider to heavy equipment, agriculture, and construction companies. We aim to be the thought leader in the industries we serve and a trusted IT advisor to all our clients. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our cloud based DMS. Role Summary We are seeking a highly experienced and visionary Lead Architect to define and drive the architectural strategy across our enterprise software platforms. This role demands a unique blend of strategic thinking and hands-on leadership, shaping the future of our product ecosystem while collaborating closely with Engineering, Product, and DevOps teams. This is an individual contributor role with high influence and dotted-line mentoring responsibility over architects across all Engineering teams. You will report directly to the CTO and play a pivotal role in ensuring technical excellence, scalability, and innovation across platforms. Key Responsibilities Define, articulate, and evolve architectural strategies that ensure scalability, performance, security, and long-term maintainability. Lead and guide end-to-end solution design efforts across products, platforms, and integrations. Collaborate cross-functionally with Engineering, Product Management, DevOps, and Business stakeholders to ensure alignment of architecture with business and customer needs. Evaluate and recommend appropriate architectural frameworks, design patterns, and emerging technologies. Lead technical governance, including architecture reviews, risk assessments, performance audits, and cost-benefit analyses. Champion and mentor best practices among architects and senior engineers across teams. Promote cloud-native design principles and drive modernization of legacy systems. Ensure compliance with industry standards, security requirements, and regulatory norms. Spearhead research and development efforts for new tools, platforms, and methodologies. Optimize system performance and operational cost-efficiency. Stay ahead of trends in enterprise application architecture, cloud, AI, and data engineering. Technical Skills & Expertise Must have worked in technology leadership role in an ERP or Enterprise grade product set-up. Proficiency in programming languages such as Python and Java Exposure to AI libraries, model training workflows, and algorithm design Strong understanding of architecture frameworks (e.g., TOGAF), Microservices, API strategies, and distributed systems Hands-on experience with cloud platforms (AWS, Azure) and Container Orchestration (Kubernetes, Docker) Familiarity with DevOps, CI/CD pipelines, observability tools, and system performance tuning Required Qualifications Bachelor's or Master’s degree in Computer Science, Engineering, or a related field 15+ years of experience in software development, with at least 8+ years in architectural leadership Proven experience in building and scaling ERP and enterprise-grade applications Demonstrated experience in enterprise software environments using Agile/Scrum methodologies Strong expertise in designing secure, scalable, and performant systems Track record of introducing architectural innovation and delivering large-scale systems Preferred Skills Knowledge of Domain-Driven Design (DDD) and Event-Driven Architecture (EDA) Deep understanding of AI/ML workflows, including algorithm development and model deployment Strong background in data engineering—data pipelines, analytics, and visualization tools Experience working with global teams across geographies Why work for VitalEdge? We don’t just sell technology, we enable transformation that results in broader societal benefits like feeding the world, building homes and critical infrastructure, and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us! [JS1]1. ERP is abbreviated but not defined. If this is intentional as to not give the ERP focus then it doesn't need correction. Dealer Management System (instead of software) DMS is not defined here, it is defined when used next at the end of this paragraph.

The successful candidate will join the IntelliDealer Engineering team at E-Emphasys Technologies as a Senior Software Engineer supporting efforts to deliver modern solutions to the dealer base. As part of the technology refresh team, you will collaborate with dedicated developers to analyze existing solutions and implement designs that efficiently address challenges faced by the dealer community. You will need to be a full stack engineer proficient in analyzing, comprehending, and enhancing various software languages to provide effective, performant, and maintainable solutions. Responsibilities include reviewing, analyzing, and delivering software solutions that effectively address customer challenges, conducting testing to minimize defects, debugging code, contributing to the architecture of IntelliDealer, automating tasks, collaborating with internal teams for product enhancements, working with the documentation team, participating in the on-call schedule, and mentoring less experienced engineers. Required qualifications include a Bachelor's degree in Computer Science, Engineering, or equivalent, with at least 5 years of programming experience. Experience in Agile software development, analysis, design, and formal software testing methods is essential. Preferred skills involve proficiency in multiple programming languages with expertise in at least one language such as Java, Spring, or ReactJS. Troubleshooting technical issues, effective communication, teamwork, time management, meeting deadlines, and database experience (Postgres, DB2) are advantageous. This role offers an exciting opportunity to contribute to innovative solutions and collaborate with a dynamic team to drive technological advancements in the dealer industry.,

Company Description VitalEdge Technologies is a global provider of dealer management solutions. Our e-Emphasys ERP and IntelliDealer software suites empower equipment dealers to digitally transform and grow their businesses. Designed to meet our clients' industry-specific needs, our platforms seamlessly connect all aspects of dealership operations and provide valuable insights to increase efficiency, customer satisfaction, and profitability. Role Description Vice President - Hosting & SaaS Operations will lead the IT operations for our SaaS ERP platform. This is a strategic, senior leadership role with direct ownership of infrastructure, site reliability engineering (SRE), 24x7 operations, platform lifecycle management, security & compliance, and operational strategy. The ideal candidate blends hands-on technical expertise with strategic leadership in scaling complex SaaS platforms securely and efficiently. Strategic Objectives for The Role • Build A Sustainable Value Driven Vendor Strategy & Eco System : To build a strategic, value-driven vendor ecosystem that is sustainable, cost-effective, and dependable - enabling the organization to scale with confidence while aligning with our operational, financial, and environmental goals. The strategy will prioritize establishing long-term partnerships, underscored by a strong commitment to quality, performance, innovation, and responsible business practices. The Strategic vendors managed under this initiative will be IBM, Microsoft & Infor • Build An Effective Cloud Qualities Modernization Function : This function is the backbone of product performance, operational success, and user experience. This initiative between CIO and CTO delivers a cross functional capability to run a modern, intelligent, and resilient platform that powers our SaaS eco system - delivering seamless performance, reliability, and agility at scale - while continuously evolving through market trends and cross-functional collaboration. The aim is to elevate this function into a strategic enabler of growth, innovation, and customer experience. • Upgrade To High-Performance & Operationally Efficient IT Ecosystem : Transform IT ecosystem that delivers seamless, reliable, and intelligent services - elevating user experience and maximizing customer business value - through relentless operational excellence. • Driving Corporate IT Performance: To deliver a seamless, secure, and world-class “Digital Employee Experience – DEX” that empowers every employee to thrive, innovate, and drive value: anywhere, anytime. • Keeping Enterprise Secure: To safeguard the enterprise with a resilient, adaptive, and trusted security foundation that protects what matters most—our people, data, and reputation—while enabling the business to grow with confidence. Top 5 Must-Have Capabilities SaaS Infrastructure Operations Leadership – Deep experience running infrastructure operations for enterprise-grade SaaS platforms in AWS, Azure, or GCP. Site Reliability Engineering – Built or led SRE teams focused on uptime, automation, and incident response across distributed systems. Security & Compliance Expertise – Led security initiatives (SOC 1 Type 2, data protection, threat response) in regulated environments. Platform Lifecycle Management – Owned upgrades, patching, modernization, and performance tuning of large-scale platforms. 24x7 Global IT Operations – Led geographically distributed operations teams with a strong observability and continuous improvement mindset. Deep Platform Expertise in Infor ERP LN or IBM iSeries Strategic Leadership Capability - Demonstrates strategic leadership by aligning IT with business goals, anticipating challenges, and adapting effectively to complex, high-stakes environments with strong executive presence. Key Responsibilities 1. Site Reliability Engineering & Infrastructure Operations a. Develop the SRE function to deliver highly available and resilient services across multiple regions. b. Drive automation and self-healing infrastructure practices for proactive incident avoidance. c. Own infrastructure strategy (cloud-first) with high availability, scalability, and cost-efficiency in mind. 2. SaaS & Hosting a. Oversee the reliable functioning of cloud hosting & data center environments for the SaaS ERP product. b. Ensure multi-tenant architecture meets performance, security, and isolation standards. c. Manage vendor relationships and cloud spend optimization. 3. Security & Compliance Advisory a. Contribute to security strategy including application, infrastructure, and data security. b. Implement recommendations from the security office and maintain industry-standard security frameworks and controls. c. Lead the preparation and execution of compliance audits, including SOC 1 Type 2 and others. 4. Incident Response & Problem Management a. Drive a mature incident response process with defined SLAs, communication protocols, and root cause analysis. b. Implement ITIL-aligned problem management to drive permanent fixes and reduce recurring issues. 5. 24x7 IT Operations & Observability a. Lead global IT operations with a 24x7 support model and well-defined escalation path. b. Drive observability initiatives (logs, metrics, traces) to ensure deep visibility and proactive monitoring across the stack. 6. Platform Management & Modernization a. Own platform lifecycle management including upgrades, updates, and modernization initiatives. b. Manage technical debt with a structured roadmap aligned to business outcomes. 7. Operational Efficiency & Strategy a. Drive cost optimization, tool consolidation, and automation to improve IT operational efficiency. b. Partner with Engineering, Product, and Support to streamline cross-functional workflows. 8. Market Trends & Performance Benchmarking a. Leverage emerging trends in cloud infrastructure, DevOps, and enterprise SaaS to deliver improved customer sentiment, and operational efficiency. b. Lead performance tuning and benchmarking initiatives to continuously improve system responsiveness and reliability. 9. Strategic Thinker a. The ideal candidate is a strategic thinker who balances operational excellence with long-term platform vision. They bring a calm, decisive presence during high-pressure situations like incidents or audits and are skilled at aligning cross-functional teams around shared goals. This leader demonstrates a collaborative and transparent leadership style, empowering teams through trust, accountability, and continuous coaching. They are passionate about growing high-performing, resilient teams, investing in talent development, and creating a culture of ownership and learning. With a forward-looking perspective, they keep a pulse on emerging technologies and evolving customer needs, translating those insights into actionable IT strategies that support business growth, innovation, and scale. Qualifications 1. 15+ years of experience in IT, with 8+ years in a senior leadership role in a SaaS or enterprise software environment. 2. Proven track record in leading cloud-native IT operations, preferably for multi-tenant SaaS products. 3. Deep knowledge of SRE, cloud infrastructure (AWS, Azure, GCP), and modern observability tooling. 4. Hands-on experience with incident management frameworks and enterprise-grade security practices. 5. Familiarity with SOC 1 Type 2 or similar audit processes. 6. Strong leadership, communication, and cross-functional collaboration skills. Nice to Have 1. Experience with IBM iSeries, Infor ERP LN, other ERPs, or other complex enterprise software domains. 2. Certifications in cloud architecture (AWS/Azure), ITIL, CISSP, or related fields.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Qualifications 2+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills

About Us VitalEdge Technologies (https://vitaledge.com/) is a leading Dealer Management System (DMS) provider to the dealers and rental companies of heavy equipment in agriculture, mining, construction and several other sectors. We aim to be the thought leader in the industries we serve and a trusted IT advisor to all our customers. We have over 700 employees, offices on four continents, and customers in over 20 countries. We are our headquartered are in Cary, NC (USA). Position Overview VitalEdge is hiring Technical Support Engineers to support our IntelliDealer Dealer Management System (https://intellidealer.com/solutions/). This is a customer-facing, technical support role focused on diagnosing and resolving complex software issues on IBM server environments. You will become part of a growing support team that will eventually serve as the primary customer support group during North American off-hours (EST). On one hand, this role requires strong analytical and communication skills, technical troubleshooting ability across SQL, Java, and Tomcat, and a willingness to learn the legacy Green Screen interface on IBM iSeries. On the other hand, as this is a customer facing role, prior experience in providing call based support (L1 and L2) to clients in North America will be a plus point. As a Technical Support Engineer at VitalEdge, you will: · Play a critical role in customer success and product reliability . · Gain domain knowledge in a specialized enterprise product used by leading dealerships. · Learn both legacy and modern tech stacks, expanding your technical breadth . · Work in a hybrid and collaborative environment with a strong focus on training, mentoring, and growth . Key Responsibilities · Provide technical support to customers via phone, web chat, and ticketing system. · Create and maintain case logs, monitor resolution timelines, and communicate case status. · Troubleshoot application issues, including software defects, database processing blocks, and configuration errors. · Deliver timely analysis and support— especially during off-hours where urgent customer response is required . · Apply VitalEdge’s support case resolution process, including triaging, documenting, and escalating when necessary. · Collaborate with senior support staff and service readiness teams during and after training. · Participate in continuous learning to stay current on product and process updates. · Contribute to process improvement and knowledge-sharing within the team. · Perform other support-related tasks and projects as assigned. Required Skills and Qualifications · 4+ years of experience in a technical support or application support role, preferably in a SaaS or enterprise software environment. · Hands-on expertise with: o Tomcat application servers o Java (reading/debugging) o SQL and database architecture · Willingness and ability to learn the IBM iSeries (Green Screen interface) and related tools such as IBM i Access. · Understanding of web-based application troubleshooting. · Strong verbal and written communication skills. · Experience with ticketing tools (Microsoft Dynamics preferred). · Ability to work independently as well as in a collaborative team environment. · Analytical problem-solving mindset and the ability to prioritize in high-urgency situations. · Degree in Computer Science or a related field is strongly preferred. Work Schedule and Training · Training Phase (First 3–4 months): o Shift: 1:30pm – 9:30pm IST § First half: Self-paced learning with assignments § Second half: Remote interactive training with senior team members o Location: Onsite in Mumbai, 3 days/week expected · Post Training Shift Rotation: o 5:30am – 1:30pm IST (will be work from home) o 8:30am – 4:30pm IST (will operate in hybrid mode, with work from office 2-3 days a week) o Shift model will be rotational and aligned with our customer’s support needs Why work for VitalEdge? We don’t just sell technology, we enable transformation that results in broader societal benefits like feeding the world, building homes and critical infrastructure, and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us!

About Us VitalEdge Technologies (https://vitaledge.com/) is a leading Dealer Management System (DMS) provider to the dealers and rental companies of heavy equipment in agriculture, mining, construction and several other sectors. We aim to be the thought leader in the industries we serve and a trusted IT advisor to all our customers. We have over 700 employees, offices on four continents, and customers in over 20 countries. We are our headquartered are in Cary, NC (USA). Position Overview VitalEdge is hiring Technical Support Engineers to support our IntelliDealer Dealer Management System (https://intellidealer.com/solutions/). This is a customer-facing, technical support role focused on diagnosing and resolving complex software issues on IBM server environments. You will become part of a growing support team that will eventually serve as the primary customer support group during North American off-hours (EST). On one hand, this role requires strong analytical and communication skills, technical troubleshooting ability across SQL, Java, and Tomcat, and a willingness to learn the legacy Green Screen interface on IBM iSeries. On the other hand, as this is a customer facing role, prior experience in providing call based support (L1 and L2) to clients in North America will be a plus point. As a Technical Support Engineer at VitalEdge, you will: · Play a critical role in customer success and product reliability . · Gain domain knowledge in a specialized enterprise product used by leading dealerships. · Learn both legacy and modern tech stacks, expanding your technical breadth . · Work in a hybrid and collaborative environment with a strong focus on training, mentoring, and growth . Key Responsibilities · Provide technical support to customers via phone, web chat, and ticketing system. · Create and maintain case logs, monitor resolution timelines, and communicate case status. · Troubleshoot application issues, including software defects, database processing blocks, and configuration errors. · Deliver timely analysis and support— especially during off-hours where urgent customer response is required . · Apply VitalEdge’s support case resolution process, including triaging, documenting, and escalating when necessary. · Collaborate with senior support staff and service readiness teams during and after training. · Participate in continuous learning to stay current on product and process updates. · Contribute to process improvement and knowledge-sharing within the team. · Perform other support-related tasks and projects as assigned. Required Skills and Qualifications · 4+ years of experience in a technical support or application support role, preferably in a SaaS or enterprise software environment. · Hands-on expertise with: o Tomcat application servers o Java (reading/debugging) o SQL and database architecture · Willingness and ability to learn the IBM iSeries (Green Screen interface) and related tools such as IBM i Access. · Understanding of web-based application troubleshooting. · Strong verbal and written communication skills. · Experience with ticketing tools (Microsoft Dynamics preferred). · Ability to work independently as well as in a collaborative team environment. · Analytical problem-solving mindset and the ability to prioritize in high-urgency situations. · Degree in Computer Science or a related field is strongly preferred. Work Schedule and Training · Training Phase (First 3–4 months): o Shift: 1:30pm – 9:30pm IST § First half: Self-paced learning with assignments § Second half: Remote interactive training with senior team members o Location: Onsite in Mumbai, 3 days/week expected · Post Training Shift Rotation: o 5:30am – 1:30pm IST (will be work from home) o 8:30am – 4:30pm IST (will operate in hybrid mode, with work from office 2-3 days a week) o Shift model will be rotational and aligned with our customer’s support needs Why work for VitalEdge? We don’t just sell technology, we enable transformation that results in broader societal benefits like feeding the world, building homes and critical infrastructure, and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us!

Company Description VitalEdge Technologies is a global provider of dealer management solutions. Our e-Emphasys ERP and IntelliDealer software suites empower equipment dealers to digitally transform and grow their businesses. Designed to meet our clients' industry-specific needs, our platforms seamlessly connect all aspects of dealership operations and provide valuable insights to increase efficiency, customer satisfaction, and profitability. Role Description Vice President - Hosting & SaaS Operations will lead the IT operations for our SaaS ERP platform. This is a strategic, senior leadership role with direct ownership of infrastructure, site reliability engineering (SRE), 24x7 operations, platform lifecycle management, security & compliance, and operational strategy. The ideal candidate blends hands-on technical expertise with strategic leadership in scaling complex SaaS platforms securely and efficiently. Strategic Objectives for The Role • Build A Sustainable Value Driven Vendor Strategy & Eco System : To build a strategic, value-driven vendor ecosystem that is sustainable, cost-effective, and dependable - enabling the organization to scale with confidence while aligning with our operational, financial, and environmental goals. The strategy will prioritize establishing long-term partnerships, underscored by a strong commitment to quality, performance, innovation, and responsible business practices. The Strategic vendors managed under this initiative will be IBM, Microsoft & Infor • Build An Effective Cloud Qualities Modernization Function : This function is the backbone of product performance, operational success, and user experience. This initiative between CIO and CTO delivers a cross functional capability to run a modern, intelligent, and resilient platform that powers our SaaS eco system - delivering seamless performance, reliability, and agility at scale - while continuously evolving through market trends and cross-functional collaboration. The aim is to elevate this function into a strategic enabler of growth, innovation, and customer experience. • Upgrade To High-Performance & Operationally Efficient IT Ecosystem : Transform IT ecosystem that delivers seamless, reliable, and intelligent services - elevating user experience and maximizing customer business value - through relentless operational excellence. • Driving Corporate IT Performance: To deliver a seamless, secure, and world-class “Digital Employee Experience – DEX” that empowers every employee to thrive, innovate, and drive value: anywhere, anytime. • Keeping Enterprise Secure: To safeguard the enterprise with a resilient, adaptive, and trusted security foundation that protects what matters most—our people, data, and reputation—while enabling the business to grow with confidence. Top 5 Must-Have Capabilities SaaS Infrastructure Operations Leadership – Deep experience running infrastructure operations for enterprise-grade SaaS platforms in AWS, Azure, or GCP. Site Reliability Engineering – Built or led SRE teams focused on uptime, automation, and incident response across distributed systems. Security & Compliance Expertise – Led security initiatives (SOC 1 Type 2, data protection, threat response) in regulated environments. Platform Lifecycle Management – Owned upgrades, patching, modernization, and performance tuning of large-scale platforms. 24x7 Global IT Operations – Led geographically distributed operations teams with a strong observability and continuous improvement mindset. Deep Platform Expertise in Infor ERP LN or IBM iSeries Strategic Leadership Capability - Demonstrates strategic leadership by aligning IT with business goals, anticipating challenges, and adapting effectively to complex, high-stakes environments with strong executive presence. Key Responsibilities 1. Site Reliability Engineering & Infrastructure Operations a. Develop the SRE function to deliver highly available and resilient services across multiple regions. b. Drive automation and self-healing infrastructure practices for proactive incident avoidance. c. Own infrastructure strategy (cloud-first) with high availability, scalability, and cost-efficiency in mind. 2. SaaS & Hosting a. Oversee the reliable functioning of cloud hosting & data center environments for the SaaS ERP product. b. Ensure multi-tenant architecture meets performance, security, and isolation standards. c. Manage vendor relationships and cloud spend optimization. 3. Security & Compliance Advisory a. Contribute to security strategy including application, infrastructure, and data security. b. Implement recommendations from the security office and maintain industry-standard security frameworks and controls. c. Lead the preparation and execution of compliance audits, including SOC 1 Type 2 and others. 4. Incident Response & Problem Management a. Drive a mature incident response process with defined SLAs, communication protocols, and root cause analysis. b. Implement ITIL-aligned problem management to drive permanent fixes and reduce recurring issues. 5. 24x7 IT Operations & Observability a. Lead global IT operations with a 24x7 support model and well-defined escalation path. b. Drive observability initiatives (logs, metrics, traces) to ensure deep visibility and proactive monitoring across the stack. 6. Platform Management & Modernization a. Own platform lifecycle management including upgrades, updates, and modernization initiatives. b. Manage technical debt with a structured roadmap aligned to business outcomes. 7. Operational Efficiency & Strategy a. Drive cost optimization, tool consolidation, and automation to improve IT operational efficiency. b. Partner with Engineering, Product, and Support to streamline cross-functional workflows. 8. Market Trends & Performance Benchmarking a. Leverage emerging trends in cloud infrastructure, DevOps, and enterprise SaaS to deliver improved customer sentiment, and operational efficiency. b. Lead performance tuning and benchmarking initiatives to continuously improve system responsiveness and reliability. 9. Strategic Thinker a. The ideal candidate is a strategic thinker who balances operational excellence with long-term platform vision. They bring a calm, decisive presence during high-pressure situations like incidents or audits and are skilled at aligning cross-functional teams around shared goals. This leader demonstrates a collaborative and transparent leadership style, empowering teams through trust, accountability, and continuous coaching. They are passionate about growing high-performing, resilient teams, investing in talent development, and creating a culture of ownership and learning. With a forward-looking perspective, they keep a pulse on emerging technologies and evolving customer needs, translating those insights into actionable IT strategies that support business growth, innovation, and scale. Qualifications 1. 15+ years of experience in IT, with 8+ years in a senior leadership role in a SaaS or enterprise software environment. 2. Proven track record in leading cloud-native IT operations, preferably for multi-tenant SaaS products. 3. Deep knowledge of SRE, cloud infrastructure (AWS, Azure, GCP), and modern observability tooling. 4. Hands-on experience with incident management frameworks and enterprise-grade security practices. 5. Familiarity with SOC 1 Type 2 or similar audit processes. 6. Strong leadership, communication, and cross-functional collaboration skills. Nice to Have 1. Experience with IBM iSeries, Infor ERP LN, other ERPs, or other complex enterprise software domains. 2. Certifications in cloud architecture (AWS/Azure), ITIL, CISSP, or related fields.

About Us We are a leading Enterprise Resource Planning (ERP) and Dealer Management (DMS)[JS1] software and solutions provider to heavy equipment, agriculture, and construction companies. We aim to be the thought leader in the industries we serve and a trusted IT advisor to all our clients. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our cloud based DMS. Role Summary We are seeking a highly experienced and visionary Lead Architect to define and drive the architectural strategy across our enterprise software platforms. This role demands a unique blend of strategic thinking and hands-on leadership, shaping the future of our product ecosystem while collaborating closely with Engineering, Product, and DevOps teams. This is an individual contributor role with high influence and dotted-line mentoring responsibility over architects across all Engineering teams. You will report directly to the CTO and play a pivotal role in ensuring technical excellence, scalability, and innovation across platforms. Key Responsibilities Define, articulate, and evolve architectural strategies that ensure scalability, performance, security, and long-term maintainability. Lead and guide end-to-end solution design efforts across products, platforms, and integrations. Collaborate cross-functionally with Engineering, Product Management, DevOps, and Business stakeholders to ensure alignment of architecture with business and customer needs. Evaluate and recommend appropriate architectural frameworks, design patterns, and emerging technologies. Lead technical governance, including architecture reviews, risk assessments, performance audits, and cost-benefit analyses. Champion and mentor best practices among architects and senior engineers across teams. Promote cloud-native design principles and drive modernization of legacy systems. Ensure compliance with industry standards, security requirements, and regulatory norms. Spearhead research and development efforts for new tools, platforms, and methodologies. Optimize system performance and operational cost-efficiency. Stay ahead of trends in enterprise application architecture, cloud, AI, and data engineering. Technical Skills & Expertise Must have worked in technology leadership role in an ERP or Enterprise grade product set-up. Proficiency in programming languages such as Python and Java Exposure to AI libraries, model training workflows, and algorithm design Strong understanding of architecture frameworks (e.g., TOGAF), Microservices, API strategies, and distributed systems Hands-on experience with cloud platforms (AWS, Azure) and Container Orchestration (Kubernetes, Docker) Familiarity with DevOps, CI/CD pipelines, observability tools, and system performance tuning Required Qualifications Bachelor's or Master’s degree in Computer Science, Engineering, or a related field 15+ years of experience in software development, with at least 8+ years in architectural leadership Proven experience in building and scaling ERP and enterprise-grade applications Demonstrated experience in enterprise software environments using Agile/Scrum methodologies Strong expertise in designing secure, scalable, and performant systems Track record of introducing architectural innovation and delivering large-scale systems Preferred Skills Knowledge of Domain-Driven Design (DDD) and Event-Driven Architecture (EDA) Deep understanding of AI/ML workflows, including algorithm development and model deployment Strong background in data engineering—data pipelines, analytics, and visualization tools Experience working with global teams across geographies Why work for VitalEdge? We don’t just sell technology, we enable transformation that results in broader societal benefits like feeding the world, building homes and critical infrastructure, and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us! [JS1]1. ERP is abbreviated but not defined. If this is intentional as to not give the ERP focus then it doesn't need correction. Dealer Management System (instead of software) DMS is not defined here, it is defined when used next at the end of this paragraph.

As the Director of Business Applications at our leading ERP software and solutions provider, you will lead the strategy, delivery, and optimization of enterprise systems across various functions including Sales, Marketing, Finance, HR, and Operations. Your primary responsibility will be to ensure system effectiveness, scalability, and user satisfaction, while driving the adoption of AI and automation to enhance decision-making and operational efficiency. Your role will involve partnering closely with business leaders to ensure that application and AI initiatives align with strategic goals through robust governance, vendor management, and continuous improvement efforts. You will be based in Pune (Hybrid) and will play a key role in defining and executing the enterprise applications strategy in alignment with business objectives. Key Responsibilities: - **Strategic Leadership & Governance:** Define and execute the enterprise applications strategy aligned with business goals, establish governance processes for application lifecycle management, AI/automation adoption, and data integrity. - **Application Portfolio Management:** Oversee the implementation, optimization, and support of core systems including NetSuite, D365, OpenAir, Gong, CPQ, and Zone Billing. Lead application rationalization, upgrades, and system integration initiatives. - **AI-Driven Innovation:** Champion the ethical adoption of AI/ML capabilities within enterprise applications, ensuring alignment with data privacy, fairness, and transparency standards. - **Integration & Automation Architecture:** Lead the design and execution of system integrations and process automations, ensuring seamless data flow and high data quality. - **Team Leadership & Vendor Management:** Build and mentor high-performing teams, manage relationships with software vendors and partners. - **Stakeholder Collaboration:** Act as a trusted partner to business leaders, translating their needs into scalable application solutions and ensuring end-user engagement. - **Operational Excellence & Continuous Improvement:** Define and track KPIs for application performance, foster a culture of continuous improvement. Qualifications: - **Education:** Bachelor's degree in information systems, Computer Science, Business, or related field. MBA or relevant master's degree preferred. - **Experience:** Minimum 15 years in enterprise/business applications, with at least 5 years in leadership roles, experience with NetSuite, D365, OpenAir, Gong, CPQ, and Zone Billing. - **Skills:** Hands-on experience with integration and workflow automation platforms, AI and automation adoption, deep understanding of business processes, SaaS architecture, and data governance. - **Leadership:** Proven track record of building and mentoring teams, ability to translate business needs into technical roadmaps and lead change management initiatives. Certifications such as NetSuite Administrator, Microsoft Dynamics 365 Functional Consultant, Workato Automation Pro, PMP, ITIL, or Agile are preferred but not required. Join us at our beautiful Cary, NC headquarters to be part of a team that enables transformation and drives market innovation. Be a part of VitalEdge and contribute to equipping the world to keep running.,

You will be working for a leading ERP software and solutions provider that caters to dealers and rental companies of heavy equipment in industries such as construction, mining, forestry, material handling, and agriculture. The company aims to establish itself as the ERP thought leader in this space and be a trusted IT advisor to all dealers and rental companies. With over 750 employees, offices on four continents, and customers in more than 20 countries, the company is privately held with its headquarters located in Cary, NC. Currently, they are actively seeking talented individuals to join their team and assist in expanding their North American footprint for both on-premises and 100% cloud-based ERP solutions. As a part of this role, you will be responsible for supporting Dynamics 365 for Customer Engagement and CRM. This position necessitates a profound comprehension of Dynamics 365 modules, exceptional problem-solving abilities, and effective communication skills to engage with individuals at all levels within the organization. The candidate must possess strong development skills with a deep understanding of D365 development, having worked on intermediate to complex development projects. Proficiency in developing Rules, Forms, and other components within D365 is required, particularly in CRM for Sales and CRM for Customer Service. Consulting skills are also crucial, including engaging with third-party and internal stakeholders, understanding key drivers, identifying components, and effectively conveying ideas. Proven experience in gathering requirements and translating them into technical solutions is essential. Additionally, a solid grasp of end-to-end project management, including status reporting, risk mitigation, and ensuring project continuity, is necessary. For educational background, a Bachelor's degree in information technology, Computer Science, or a related field is required. The ideal candidate should have 7 to 9 years of extensive experience in 365 Dynamics applications, specifically focusing on CRM modules. Technical proficiency in Microsoft Power Platform (Power Automate, Power Apps, Power BI) is also a key requirement. Working for VitalEdge provides an opportunity to be part of a company that enables transformation resulting in broader societal benefits, such as building homes, critical infrastructure, and contributing to various essential products for daily life. With over 60 years of combined experience and industry-leading software suites and apps, VitalEdge is at the forefront of driving the market forward. Joining VitalEdge means being part of an exciting journey to equip the world to keep running. As an Equal Opportunity Employer, VitalEdge values diversity and inclusivity in the workplace.,