Network Security Senior Support Engineer

As a Network Security Senior Support Engineer at TeKnowledge, you will play a crucial role in providing expert technical assistance across various networking technologies, particularly Symantec solutions. Your responsibilities will include troubleshooting complex issues, identifying root causes, and offering guidance and escalation support to Level 2 engineers. Your technical knowledge will be instrumental in understanding the impact of issues or proposed changes to an organization's security posture. TeKnowledge is a company that values your contributions from day one, partnering with organizations to deliver AI-First Expert Technology Services in AI, Customer Experience, and Cybersecurity. As part of a diverse and inclusive team, built on trust, teamwork, and shared success, you will have the opportunity to push boundaries and use advanced technologies to solve complex challenges for clients worldwide. At TeKnowledge, you will enjoy being part of something big, making an immediate impact with groundbreaking technologies, working on cutting-edge tech such as AI and cybersecurity, thriving in an inclusive team culture, and benefiting from a supportive environment guided by integrity, empathy, and purpose. **Responsibilities:** - Fulfil the role of trusted advisor to the company's customers - Troubleshoot technical issues within complex customer environments and provide innovative solutions - Provide leadership within the work group based on your area of specialization - Own your work and drive successful outcomes for customers - Communicate effectively with all stakeholders and demonstrate accountability and urgency - Contribute to customer retention, renewal, and adoption - Participate in regional and global projects and seek to constantly improve customer service skills **Qualifications:** - Bachelors degree and 8+ years of related experience, Masters degree is a plus - Experience in technical support and customer relationship management roles - Knowledge and experience with ESG Network Security: ISG Proxy, Web Isolation Cloud, Cloud Secure Web Gateway, Data Loss Prevention - Cyber Security fundamentals knowledge and recognized certifications are a plus - Hands-on experience with Symantec Endpoint Security and enterprise-grade cyber security products - Proficiency in technologies such as Active Directory, DNS, DHCP, TCP/IP, Routing, Windows OS, Virtualization, and more - Working knowledge in Firewall, Proxy, Intrusion Detection/Prevention, PKI, Wireshark, Linux OS, Mac OS, SQL, Cloud environments, etc. - Sponsored certifications available for CompTIA Security+, CompTIA CySA+, and Symantec Certified Specialist TeKnowledge is an equal opportunity employer committed to diversity, equity, and inclusion without discrimination based on gender, ethnicity, socio-economic background, disability, marital, or veteran status. Join us in championing an equitable opportunity environment and celebrating our drive towards inclusivity and fairness.,