Network Operations Center Engineer

Role Overview: As a Technical Support Engineer - NOC, your primary responsibility will be to monitor infrastructure/application alerts in ME Monitoring tools and mail alerts. You will be expected to log incidents, run bridge calls, and execute end-of-day (EOD) jobs for the bank. Your role will also involve having hands-on experience in Monitoring tools, ITIL processes, and ITSM tools to manage incidents, changes, service requests, and work orders. Additionally, you will be required to have hands-on experience in a banking environment, specifically in EOD and SOD operations, as well as AS400 operations. Fluency in English, both written and verbal, is essential for effective communication. You will analyze recurring incidents, perform backup monitoring, and document all actions in accordance with company policies. Collaboration with internal and external technical teams to create or update knowledge base articles will be part of your responsibilities. You should also have experience in generating MIS reports and interacting with senior leadership team members. This role will require you to support multiple technical teams in 24/7 NOC operational environments with high uptime requirements, including day/night shifts. Key Responsibilities: - Monitor infrastructure/application alerts in ME Monitoring tools and mail alerts - Log incidents, run bridge calls, and execute EOD jobs for the bank - Manage incidents, changes, service requests, and work orders using ITIL processes and ITSM tools - Utilize hands-on experience in a banking environment, specifically in EOD, SOD, and AS400 operations - Communicate effectively in English, both written and verbal - Analyze recurring incidents, perform backup monitoring, and document all actions - Collaborate with internal and external technical teams to create or update knowledge base articles - Generate MIS reports, interact with senior leadership team members, and support multiple technical teams in 24/7 NOC operational environments Qualification Required: - Any degree, with a preference for a computer background - Certifications in ITIL Foundation, AZ-900, MCSE, CCNA Additional Details: Omit this section as there are no additional details of the company mentioned in the job description.,