Network Engineer L3

Designation:

About Movate (formerly CSS Corp):

Movate is a global customer experience and technology consulting services provider, disrupting the industry with its unique intersection of proprietary solutions, resilient operations, and innovative business engagement models. With a diverse team of over 11,700 customer-centric thinkers across 20 global locations, Movate partners with some of the worlds top innovators, helping clients succeed through automation-led digital transformation outcomes.

About Netgear Project:

Netgear, Inc. is a leading manufacturer of quality networking products. We are expanding our Technical Support team and seeking experienced professionals to provide advanced support for Netgears commercial product line.

Role Summary:

L3 Technical Support Engineer

Key Responsibilities:

• Provide

  L3 escalation support

  for routers, switches, firewalls, wireless, and storage devices.
• Replicate and validate customer-reported issues, ensuring accurate defect reporting to engineering.
  
• Participate in

  new product testing

  and assist with release validation.
• Review and validate internal documents, knowledge base articles, and training material.
  
• Analyze customer interactions to identify field issues and recommend

  call avoidance strategies

  .
• Conduct and deliver

  technical training

  sessions for support staff and partners.
• Provide

  on-site field support

  (up to 10% travel).

Requirements:

• Bachelors degree in a technical discipline or equivalent experience.
  

• 5+ years

  of experience in supporting network environments (hands-on experience with Netgear products is an advantage).

• CCNA certified

  (or equivalent networking experience).
• Strong understanding of

  network topologies, design, and implementation

  .
• In-depth knowledge of

  wireless, firewalls, VPN, switches, storage, and routing protocols

  .
• Experience with

  Windows/Linux networking applications

  .
• Excellent

  analytical, troubleshooting, and organizational

  skills.
• Strong

  communication and presentation

  skills, both written and verbal.