Network Engineer L2

Job Description

Technical Capabilities Network Support & Troubleshooting: Diagnose and resolve network issues related to routers, switches, firewalls, VPNs, and WAN/LAN. Provisioning of new services on the network. Provide Level 2 escalation support for network incidents and outages. Analyse network performance and optimize configurations. Conduct root cause analysis (RCA) for recurring network problems. Network Configuration & Maintenance: Configure and maintain network devices (Cisco, Arista, Juniper etc.). Performing Upgrades e.g. OS patches, vulnerability patches. Design & Implement VLANs, QoS, ACLs, and other network policies. Hands on experience on L2 Technologies (STP, PVST, MSTP, RSTP, EtherChannel) Hands on experience and excellent knowledge on routing protocols BGP, and OSPF Good knowhow on Spine & Leaf Architecture Hands on experience on EVPN & VXLAN, MPLS Monitoring & Incident Management: Monitor network health using NMS tools. Respond to alerts, perform initial diagnosis, and escalate if required. Work on incident tickets (ITIL framework preferred). Collaborate with L1 support and senior network teams to ensure timely resolution. Documentation & Reporting: Maintain detailed network diagrams and documentation. Update knowledge base with troubleshooting steps and solutions. Prepare reports on network performance, incidents, and capacity planning.