Network Engineer L2

Role & responsibilities Provide Level 2 (L2) support for network incidents and service requests escalated from the L1 team. Monitor and troubleshoot LAN, WAN, WLAN, and VPN connectivity issues using tools like SolarWinds, Wireshark, or PRTG. Configure, manage, and troubleshoot routers, switches, firewalls (e.g., Cisco, Fortinet, Palo Alto), and load balancers. Perform root cause analysis of recurring issues and implement permanent fixes. Maintain network documentation including diagrams, configurations, and change logs. Coordinate with ISPs and vendors for circuit and hardware-related issues. Work on network performance tuning and capacity planning. Participate in network upgrades, migrations, and patch management activities. Support network security policies and compliance standards (e.g., ISO, ITIL, PCI). Ensure timely resolution of incidents as per SLA and escalate to L3/network architect when necessary. Provide on-call support and assist during maintenance windows or critical outages. Preferred candidate profile 4+ years of experience in network support with solid understanding of networking protocols and devices. Hands-on experience with Cisco or other major networking hardware. Good knowledge of TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and ACLs. Familiarity with network security tools and firewall configurations. Certifications like CCNA, CCNP (but not mandatory).