Network Engineer

Position:

Experience:

Job location:

Skills:

L2 Network Engineer

Key Responsibilities:

Operational Support & Monitoring

• 24/7/365 monitoring and support of:

• Firewalls

  (Palo Alto Cloud & On-Prem, Azure Firewall)

• Network Switches

  (Cisco)

• Wireless Access Points & Controllers

  (Cisco, DNAC)

• Network Authentication Services

  (Cisco ISE, TACACS)

• Load Balancers

  (On-prem & Cloud)

• DDI Nodes/Servers

  (Infoblox, Microsoft DNS/DHCP)
• Perform incident triage, root cause analysis, and escalation to L3/OEMs as needed.
• Execute expedite changes and fulfill service requests across global time zones.

Network Management

• Manage LAN/WAN infrastructure including:
• Datacenter LAN
• Wired & Wireless LAN
• Cloud Networking (Azure, AWS)
• Commission/decommission physical and virtual network assets.
• Perform backup configuration and restoration drills.

Automation & Tooling

• Utilize automated tools for:
• Health monitoring and incident healing
• Batch job execution and scripting
• Asset commissioning/decommissioning
• Patching, upgrades, and asset lifecycle management

ITIL Process Adherence

• Support ITIL-aligned processes:
• Incident, Problem, Change, Configuration, and Availability Management
• Service Level and Capacity Management
• Maintain SOPs, hardening documents, and escalation matrices.

Lifecycle & Compliance Management

• Track and manage:
• Asset lifecycle (firmware, hardware refresh)
• License and warranty status
• OEM/vendor performance and SLA adherence
• Apply patches and hardening configurations per policy.

Continuous Improvement

• Participate in:
• DR and backup restoration drills
• Capacity planning and performance tuning
• Continuous service improvement initiatives

Required skills:

• 4-8 years of experience in network operations or support roles.
• Hands-on experience with:
• Cisco switches, APs, wireless controllers
• Palo Alto and Azure firewalls
• Infoblox, Microsoft DNS/DHCP
• Load balancers (F5, Azure)
• Cisco ISE, TACACS
• Familiarity with cloud networking (Azure, AWS).
• Experience with automation tools and scripting (Python, Ansible, etc.).
• Strong understanding of ITIL processes and network monitoring tools.