Posted:20 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

 

  • Responding promptly to alerts from the monitoring tools.
  • Troubleshooting network problems researching specific solutions and projects,
  • Managing network changes in accordance with any required change management process
  • Work with team to identify service improvements to process and procedure.
  • Proactively identify, own, and escalate any issue or problem that could affect customer experience.
  • Providetechnicalsupport toa range ofManaged Service account.
  • Responsible for maintaining all levels of account access in accordance with the access management guidelines, across all Managed Service Accounts.
  • knowledge of operating systems such as Cisco IOS, Wintel products etc.
  • Ability to apply configurations where required.
  • Experience of using console cables and telnet and fault finding and diagnosis

 

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