Network Engineer

AHEAD is currently seeking a System Engineer to join the Cloud Services team." The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications. "Must be flexible in technology exposure and willing to stretch beyond what they currently know."The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support." Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services.
Responsibilities:

Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services

Datacenter & Collocation Management

Infrastructure-as-a-Service

Backup-as-a-Service

Disaster Recovery-as-a-Service

Design, implement, troubleshoot, analyze, and maintain internal and external customer environments.

Create, request, and present technical specifications and requirements.

Perform hardware and software installations, upgrades and maintenance.

Participate in after-hours maintenance and on-call rotation.

Identify, research, and resolve technical problems.

Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians.

Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc.

Interface with third party vendors as liaison between client and vendor.

Utilize superior customer service skills to provide first level interface for CDI clients.

Plan and implement system automation to improve service efficiency and consistency.

Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services.

Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.

Engages in continuous learning to stay abreast on new and emerging technologies.

Qualifications:

6-9 years of prior IT experience; prior experience working for a service provider a plus

Must have an experience with MPLS, LDP, RSVP-TE, ISIS-SR, OSPF-SR, MP-BGP, L3VPN, L2VPN, VPLS, H-VPLS, UPE, NPE.

Prior customer service experience

Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms

Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism

Working experience managing & implementing network virtualization technologies- NSX-T preferred.

Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP

Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE

Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate

Knowledge of Provider edge networking configurations and requirements a plus

Experience working in a service provider NOC supporting multiple customers

Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services

Team player with excellent communication skills and the ability to manage assignments independently

Nurturing personality and the desire to help in the development and mentoring of level 1 technicians

Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels

Analytical and troubleshooting skills

Ability to work in a fast-paced environment

Shows initiative and acts independently to resolve problems

Ability to manage multiple priorities and follow through on projects to completion

Works effectively both as a team member and independently

Effectively utilizes tools to resolve issues and escalates appropriately

Proficient in documentation creation leveraging Microsoft Visio & Office.

Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance

Excellent written, communication, and problem-solving skills are a must

Experience with VMware vCloud Director a plus

Experience with Zerto Virtual Replication a plus

Experience with Public Clouds (AWS/Azure) a plus

Experience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plus

CCNP Service Provider

VMware vSphere Certifications a plus

Azure/Amazon Certifications a plu

Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include
- Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.