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6.0 - 10.0 years

11 - 15 Lacs

bengaluru

Work from Office

UIM Developer to design and implement inventory solutions. Expertise in modeling both logical and physical inventory, integrating with upstream systems, and customizing UIM functionality. Responsibilities Model logical as well as physical inventory in UIM cartridge Integration of UIM with upstream systems using web services Hands-on experience in SFWS, Technical Actions, Custom SOAP and REST web services, UIM APIs. Modelling logical as well as physical inventory in UIM cartridge Able to develop rulesets, custom extension points in the cartridge. Knowledge on conceptual modelling Experience of inventory data migration across MSS & UIM Strong knowledge of Communications and OSS domain with B2B & B2C Service implementation experience. Strong knowledge of Network domain such as MPLS, VPLS, VPN, VLL, Optical circuit, DSL, VoIP. Good understanding and knowledge on Telecom protocols (SNMP, TL1, CORBA, FTP, Telnet, SSH etc.) Good knowledge on UIM Data model Experience in UIM installation, upgradation, and deployments. Proficiency in Java, PL/SQL, Weblogic, Webservices Should have good working knowledge in UNIX / LINUX environments Understanding of the Oracle RODOD/RSDOD Solution . Should possess awareness of TMF/eTOM, SID Data Model & Oracle RODOD/RSDOD Solution Good interpersonal, communication and problem solving skills. Should be able to work both as an individual and in a team. Ability and inclination to learn new products, packages quickly.

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3.0 - 6.0 years

4 - 8 Lacs

chennai

Work from Office

About The Role Nokia NRS2 certification. Strong understanding of distributed Hardware architecture and hands-on experience on Nokia 7750. Strong service provider router and switching skills including Strong experience on ISIS, MPLS, VPLS, VPRN, EVPN, debug/mirroring services, QOS, LACP, MP-BGP. Knowledge of firewalls, Spine and Leaf architecture, VxLAN would be advantageous. Strong knowledge of Python and GIT to manage configuration templates. Possess excellent communication skills (both written and verbal). Nokia7750 #NRSII #MPLS #EVPN #VPRN #SPNetworks CCIE Service Provider Lab certified (Desirable). Strong experience on ISIS, MPLS, RSVP, TE, QOS, LACP, BGP, BFD, ETHOAM, HSRP, VPLS, Pseudo-wires, VRRP, SNMP, Netflow, IPv4/v6, 6PE, 6VPE, netflow, Segment routing, EPE (egress peer engineering), EVPN and Telemetry. Understanding of distributed Hardware architecture of Cisco NCS 5k, ASR9K and their operating systems. Strong knowledge of Python and GIT to manage configuration templates. Possess excellent communication skills (both written and verbal). CiscoSP #CCIEServiceProvider #VXLAN #SegmentRouting #CiscoNCS

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4.0 - 9.0 years

12 - 17 Lacs

bengaluru

Work from Office

Nokias Network Services Platform (NSP) is the network automation platform of choice for the worlds most advanced communications service providers, and as a Senior Software Engineer on the Network Automation team, you'll leverage your expertise in Java/Spring Boot, J2EE, XML, microservices, Docker/Kubernetes, and NMS/EMS to design, develop, and deploy intelligent, carriergrade, cloudnative solutions that drive nextgeneration network automation and operations at scale. You have: Bachelors degree in computer science, Engineering or related field, with 4+ years of relevant experience Strong programming and debugging skills in Java, Golang, or Python Hands-on expertise with Spring Boot, RESTful APIs, and Docker/Kubernetes Proven ability to design and build scalable, high-performance, distributed systems, particularly in cloud environments Working knowledge of network management and protocols such as gNMI, NETCONF/YANG, RESTCONF, or SNMP It would be nice if you also have: Excellent verbal and written English communication skills Familiarity with IP networking and technologies such as TCP/IP, BGP, OSPF, MPLS, VPRN, or VPLS Experience with CI/CD pipelines and version control systems like Git, GitHub, or GitLab Work with cross-functional agile teams in designing and developing innovative solutions to solve complex problems. Collaborate closely with product managers and stakeholders to refine technical requirements. Participate in architectural discussions to refine and optimize system designs for scalability and performance. Engage in hands-on coding and system design, ensuring high quality standards and best practices are maintained. Drive innovation by exploring new ideas, tools, and methodologies to enhance team performance and project outcomes. Contribute to challenging projects that push the boundaries of technology, working alongside some of the industry's brightest engineers. Mentoring junior engineers in the team.

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2.0 - 5.0 years

1 - 5 Lacs

gurugram

Work from Office

AHEAD is currently seeking a System Engineer to join the Cloud Services team." The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications. "Must be flexible in technology exposure and willing to stretch beyond what they currently know."The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support." Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services. Responsibilities: Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services Datacenter & Collocation Management Infrastructure-as-a-Service Backup-as-a-Service Disaster Recovery-as-a-Service Design, implement, troubleshoot, analyze, and maintain internal and external customer environments. Create, request, and present technical specifications and requirements. Perform hardware and software installations, upgrades and maintenance. Participate in after-hours maintenance and on-call rotation. Identify, research, and resolve technical problems. Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians. Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc. Interface with third party vendors as liaison between client and vendor. Utilize superior customer service skills to provide first level interface for CDI clients. Plan and implement system automation to improve service efficiency and consistency. Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Engages in continuous learning to stay abreast on new and emerging technologies. Qualifications: 6-9 years of prior IT experience; prior experience working for a service provider a plus Must have an experience with MPLS, LDP, RSVP-TE, ISIS-SR, OSPF-SR, MP-BGP, L3VPN, L2VPN, VPLS, H-VPLS, UPE, NPE. Prior customer service experience Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism Working experience managing & implementing network virtualization technologies- NSX-T preferred. Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate Knowledge of Provider edge networking configurations and requirements a plus Experience working in a service provider NOC supporting multiple customers Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services Team player with excellent communication skills and the ability to manage assignments independently Nurturing personality and the desire to help in the development and mentoring of level 1 technicians Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels Analytical and troubleshooting skills Ability to work in a fast-paced environment Shows initiative and acts independently to resolve problems Ability to manage multiple priorities and follow through on projects to completion Works effectively both as a team member and independently Effectively utilizes tools to resolve issues and escalates appropriately Proficient in documentation creation leveraging Microsoft Visio & Office. Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance Excellent written, communication, and problem-solving skills are a must Experience with VMware vCloud Director a plus Experience with Zerto Virtual Replication a plus Experience with Public Clouds (AWS/Azure) a plus Experience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plus CCNP Service Provider VMware vSphere Certifications a plus Azure/Amazon Certifications a plu Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

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7.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Network Services Platform (NSP) Specialist at Nokia, you will play a crucial role in ensuring the successful deployment and integration of NSP solutions for our customers. Your responsibilities include designing, validating, and optimizing network management solutions tailored to meet customer needs. Collaborating with project managers, engineers, and sales teams, you will deliver high-quality professional services to help customers maximize the benefits of their NSP deployments. Your main tasks will involve capturing customer requirements, designing deployment strategies, and ensuring smooth implementation through rigorous validation and troubleshooting. You will work closely with global teams, product management, and customers to enhance Nokia's professional service offerings and customer experience. In this role, you will have the opportunity to provide expert consultation on NSP deployments in both physical and virtual/cloud environments. You will be responsible for designing and documenting high-level and low-level Network Management/OSS deployment strategies, developing and validating configuration and migration procedures, and defining and executing acceptance test strategies. Troubleshooting and resolving complex deployment challenges, conducting workshops, and collaborating with global teams and Product Line Management will also be part of your responsibilities. To be successful in this role, you should have a Bachelor's degree or higher in Computer Science, Telecom, or Software Engineering, along with 7-12 years of experience in Telecom or Software companies. Strong knowledge of hypervisor technologies, experience with Cloud Computing platforms, and understanding of Network Management & API protocols are essential. Additionally, having a solid grasp of IP Networking, Routing, Service Topologies, software development experience, and knowledge of Software Defined Networking (SDN) and Network Function Virtualization (NFV) would be advantageous. At Nokia, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. Join us in creating the technology that helps the world act together and make a positive impact on people's lives. We offer continuous learning opportunities, well-being programs, and an inclusive culture where you can thrive and be empowered to succeed. Nokia is committed to inclusion and is an equal opportunity employer, recognized for its commitment to inclusion & equality. Be part of our team at the forefront of bringing more network capacity to people worldwide through ambition, innovation, and technical expertise.,

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a highly skilled principal network engineer, you will be responsible for the ongoing support and reliability of all components within the LSEG ecosystem, encompassing platforms, networks, applications, and services. Your role involves providing escalation support for important network services, ensuring the operational stability and performance of the LSEG global network. You will also identify opportunities for improvements and define requirements for software automation to enhance the features, functions, and reliability of the network, underpinning LSEG's digital platforms. You will play a pivotal role in designing, building, and maintaining systems, software, and applications across various domains, ensuring the highest quality outcomes. Independently making technical design and amendment decisions, you will effectively lead the workload. By analyzing data and understanding business requirements, you will translate them into technical specifications to ensure alignment with infrastructure and network capacity needs. Developing dashboards to provide near real-time network status will also be a part of your responsibilities. Collaborating closely with network operations and service teams, you will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep understanding of multicast protocols, WAN infrastructure, and a passion for delivering exceptional service. Leading upgrades when necessary and coordinating efforts with internal teams and third parties, while focusing on building accurate documentation and monitoring system performance are essential to support business activities and continuous improvement. Supporting the deployment of engineering patterns and contributing to creating solutions by coordinating design requirements to be automated, tested, and released are also key aspects of this role. Requirements: - Proven experience in network products and services, with a specific focus on Cisco WAN technologies, including ASR and Nexus9K. - Expertise in LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. - Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. - Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. - Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. - Excellent skills in network packet analysis and packet capture tools for troubleshooting. - Familiarity with load balancing technologies, TCP/IP, and multicast in internet environments. - Understanding of low-latency technologies commonly used in the financial sector. - Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies. - Proficiency in Service Management processes, preferably with ITIL knowledge. - Excellent spoken and written English skills for meaningful collaboration. Preferred Skills and Experience: - A bachelor's degree or equivalent experience in a technology-related field is essential. - CCIE certification is highly desirable (including actively pursuing accreditations). - Significant experience in technology-focused positions is crucial. - Extensive knowledge of routing and switching protocols. - Substantial experience (5+ Years) as a WAN Network Engineer. - Exposure to Network Service Providers or the Financial Services Sector. Joining LSEG means being part of a dynamic organization of 25,000 people across 65 countries, where your individuality is valued, and you can bring your true self to work. You will be part of a collaborative and creative culture that encourages new ideas and is committed to sustainability across the global business. Together, we are re-engineering the financial ecosystem to support and drive sustainable economic growth by accelerating the transition to net zero, enabling the growth of the green economy, and creating inclusive economic opportunities.,

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12.0 - 16.0 years

0 Lacs

karnataka

On-site

As a Principal Network Engineer working in Bangalore (Hybrid) with flexible timings, you will be responsible for designing, building, and maintaining systems, software, and applications across various domains. Your role will involve making technical design decisions, translating business requirements into technical specifications, and developing dashboards for near real-time network status. Collaboration with network operations and service teams is essential to provide technical support and guidance for multicast- and WAN-related issues and implementations. Your responsibilities will include leading upgrades, coordinating efforts with internal teams and third parties, building accurate documentation, and monitoring system performance to support business activities and continuous improvement. You will also support the deployment of engineering patterns and contribute to creating solutions by coordinating design requirements to be automated, tested, and released. To excel in this role, you should have proven experience in network products and services, specifically focusing on Cisco WAN technologies such as ASR and Nexus9K. Expertise in LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services, Traffic Engineering, and RSVP is required. Additionally, you should possess comprehensive knowledge of multicast concepts like PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in network automation, SRE, DevOps, Agile methodologies (Scrum, Kanban), project management tools like JIRA, network packet analysis, and troubleshooting tools is essential. Familiarity with load balancing technologies, TCP/IP, multicast in internet environments, low-latency technologies in the financial sector, Data Centre Networking, Software-Defined Networking (SDN), Cisco ACI, VxLAN, and Service Management processes will be beneficial for this role. Your excellent spoken and written English skills will enable meaningful collaboration with internal and external stakeholders. If you are a proactive problem solver with a deep understanding of multicast protocols, WAN infrastructure, and a passion for delivering exceptional service, then this role is perfect for you.,

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

You should have proven experience in network products and services, particularly focusing on Cisco WAN technologies such as ASR and Nexus9K. Your expertise should also include LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. It is essential to have comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. In this role, you will need proficiency in product-aligned, service-focused work, along with a strong understanding of network automation, SRE, and DevOps or equivalent experience. Experience in working with Agile methodologies such as Scrum and Kanban, as well as project management tools like JIRA, is required. Your excellent skills in network packet analysis and packet capture tools for troubleshooting will be crucial for this position. Moreover, familiarity with load balancing technologies, TCP/IP, and multicast in internet environments is expected. An understanding of low-latency technologies commonly used in the financial sector is also beneficial. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies, will be an advantage. Proficiency in Service Management processes, preferably with ITIL knowledge, is desirable. Additionally, excellent spoken and written English skills are necessary to enable meaningful collaboration within the team and with stakeholders.,

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7.0 - 11.0 years

0 Lacs

haryana

On-site

You will be responsible for installing, configuring, and maintaining Cisco Routers including models such as ASR9912, ASR9910, ASR9903, NCS540, ASR920, ASR903. Your expertise should include ISIS, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, and other related technologies. Additionally, you will be involved in infrastructure implementation with technologies like ISIS, BFD, MP-BGP, MPLS-LDP, MPLS-TRAFFIC ENGG, and RSVP. Services configuration will include P2P L2VPN, P2M L2VPN, VPLS SERVICES, and L3VPN. Experience in Huawei Router Configuration and Maintenance is required, particularly with models such as ATN950B, CX600-X2, CX600-X8. Proficiency in BGP, ISIS, MPLS LDP, TE-Tunnel, RSVP, VPWS, VPLS, L3VPN, and related technologies is essential. This role may involve night shifts, NOC shifts, and weekend working requirements. Candidates should have 7-10 years of overall experience with at least 5 years of relevant experience in network engineering. If you are interested in this Network Engineer L2 - SP NCE R&S position based in Gurgaon on a contract-to-hire basis, please share your resume with karunasree@neoprisminc.com.,

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8.0 - 12.0 years

0 Lacs

haryana

On-site

You will work with Cisco as a Technical Consulting Engineer with expertise on Cisco's products and solutions to join Cisco's CX High Touch Expert Care team. The CX team is dedicated to delivering an outstanding customer experience by providing network-centric solutions that accelerate customer and partner success. Your role will involve working closely with extended regional teams to deliver critical services to high-value customers. You will be resolving issues with Cisco products and gaining insight into the detailed functionality of Cisco products and customer service chain elements. The ideal candidate demonstrates proficiency in resolving customer issues and a willingness to learn new technologies. Your responsibilities will include providing phone/email consultation to independently debug complex product problems reported by Cisco customers, acting as a technical point of contact for engineers in the team, and offering technical support for Cisco technologies, products, and solutions. You will be responsible for resolving moderately to complex technical problems based on customer needs, simulating technical problems in a lab environment, sharing knowledge through technical documents, providing internal and external technical presentations, and raising specific problems to the responsible Business Units for product enhancement. Additionally, you should be ready to work in a 24*7 rotation shift, including night shifts. As for your skills, you should have a Bachelor's or Master's degree in a technical field such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or similar, along with 8-10 years of experience in technical consulting, design, deployment, and troubleshooting. Possessing technical certifications like CCNA, CCNP, CCIE (Routing & Switching / Service Provider) is desired. You should have experience in maintaining and troubleshooting Cisco IP and Optical Routers, networking protocols, service configurations, and switching technologies. Creative problem-solving, excellent troubleshooting/debugging skills, and the ability to simplify and communicate complex data and processes are essential. Cisco is committed to providing reasonable accommodations for individuals with disabilities during the job application, interview process, and job functions. Cisco values diversity, equality, and inclusivity in the workplace, focusing on innovative technology to create a more inclusive digital future for everyone. As part of the Cisco team, you will have the opportunity to collaborate with like-minded individuals to develop cutting-edge technology that impacts the global community positively. Cisco offers a supportive work environment where accomplishments are recognized, and employees grow together. The company values giving back to society and promotes diversity and equality through collective efforts to make the world a better place. Embracing individuality, creativity, and a passion for technology is encouraged at Cisco, where employees are empowered to bring their unique talents to work. If you are passionate about technology and making a difference in the world, Cisco is the place for you.,

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8.0 - 12.0 years

0 Lacs

haryana

On-site

As a Technical Consulting Engineer at Cisco, you will be an integral part of the CX High Touch Expert Care team, focusing on delivering exceptional customer experiences by providing network-centric solutions to address challenging business issues. Your role will involve collaborating closely with regional teams to deliver critical services to high-value customers, resolving issues with Cisco products, and gaining in-depth understanding of Cisco products and service elements. Your proficiency in resolving customer issues and eagerness to learn new technologies will be crucial for success in this role. Your responsibilities will include independently debugging complex product problems reported by customers, acting as a technical point of contact for the team, providing technical support for Cisco technologies, products, and solutions, resolving technical problems, simulating technical issues in a lab environment, sharing knowledge through technical documentation, conducting technical presentations, and collaborating with Business Units for product enhancements. Additionally, you will need to demonstrate a strong competence and willingness to learn new technologies, as well as be prepared to work in a 24/7 rotation shift, including night shifts. To be successful in this role, you should hold a Bachelor's or Master's degree in a technical field and have 8-10 years of experience in technical consulting, design, deployment, and troubleshooting. Possessing technical certifications like CCNA, CCNP, or CCIE (Routing & Switching / Service Provider) would be beneficial. Your expertise should extend to maintaining and troubleshooting Cisco IP and Optical Routers, networking protocols, and switching technologies. Creative problem-solving skills, excellent troubleshooting abilities, and effective communication with customers will be essential for this position. At Cisco, we value diversity and inclusivity, and we strive to create an innovative and inclusive digital future for everyone. As part of the Cisco team, you will have the opportunity to work with like-minded individuals to develop cutting-edge technology that positively impacts the world. Our commitment to diversity, equality, and community support is reflected in our inclusive culture and initiatives like the 30 Inclusive Communities. Join us at Cisco to be a part of a collaborative environment where your unique talents and perspectives are celebrated and valued. #WeAreCisco,

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10.0 - 14.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

You will be responsible for managing and owning support tickets related to existing customer services, as well as collaborating closely with 3rd level engineers for internal escalation points. Your key responsibilities will include troubleshooting technical faults, communicating regularly with customers, managing support tickets effectively, and documenting customer solutions using OSS System, Visio documentation, and technical summaries. Additionally, you will provide resources to the solution delivery team to support the configuration and implementation of new customer projects. In this role, you will work in a technical environment that involves switching technologies like Cisco, Meraki, Aruba, HP, Dell, Juniper, wireless technologies including Cisco, Meraki, Aruba, security technologies like Palo Alto, Prisma, Fortinet, Cisco ASA, SD-WAN technologies such as Citrix, Viptela, Meraki, Fortinet, Nuage, and other Cisco networking technologies like Cisco NAC ISE, SD-A/DNAC, DOT1x, and Cisco Nexus series. To be successful in this position, you should have at least 10 years of experience in a related field, knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level, familiarity with layer 2 switching protocols (STP, Dot1Q, QinQ, VPLS), layer 3 routing protocols (BGP, OSPF, EIGRP, HSRP, VRRP), and excellent verbal and written communication skills. You should also have a flexible approach to work, the ability to work effectively under pressure, work well in a team with little supervision, and a strong customer service focus. Additionally, being responsible, willing to take ownership, eager to learn and develop technical skills, and maintaining a positive and professional attitude are important attributes. Desirable knowledge and experience for this role include CCNA, CCNP, and/or JNCIS certifications, experience with Unix based operating systems, programming and scripting experience (Python, bash scripting), Juniper platform configuration experience (SRX and EX series), firewall configuration experience with Fortigate, Palo Alto, Cisco ASA, experience with Alcatel SR & ESS, and familiarity with networking test tools like Wireshark. Remote work options are available if the shift falls during the night.,

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

The role of this team is to provide 3rd line technical support for GTTs customer support organizations. As a highly intelligent, flexible, and efficient technical support team, it collaborates with other parts of GTT to deliver a world-class customer experience. The team is accountable for maintaining the stability of GTTs next-generation native IPv4/IPv6 IP network and delivers advanced technical support for the full range of GTT IP products, closely working with Tier 1 and Tier 2 teams on customer and core issues. Key Responsibilities include: - Providing 3rd line break/fix support for customer services across the multinational and multivendor GTT network. - Taking ownership of incidents, resolving them swiftly, and ensuring final fixes are implemented, collaborating with customers and other internal teams as necessary. - Escalating to vendor support and other internal teams to ensure prompt and satisfactory issue resolution. - Offering concise and relevant action plans for teams to efficiently resolve network and customer issues. - Providing work instructions, guidelines, and training sessions to junior engineers when needed. - Communicating and documenting customer and service-specific support information to the 1st line teams. - Proactively managing problems based on technical and trend analysis to enhance network performance. - Conducting technical reviews and overseeing key network management systems. - Scoping new developments to support continuous improvement of network quality and resilience. - Ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network. - Designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and reduce manual intervention. - Utilizing networking expertise along with programming and scripting skills to optimize network structure for scalability, reliability, and security. - Maintaining up-to-date documentation of automated processes, scripts, and network changes. Required Experience/Qualifications: - Minimum 5 years of experience within an IP Operations environment of a Telco or large ISP. - Minimum 3 years of work in an IP technical 2nd line support position. - Excellent and demonstrable experience of IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. - Knowledge and understanding of SD WAN and components, with working knowledge of Fortinet, VeloCloud, Aruba preferred. - Strong experience in the use of IP management tools, both commercial and open source. - CCNP or JNCIP certification is preferred. - Proficiency in Ansible, Python, and Bash scripting language desirable.,

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6.0 - 10.0 years

0 Lacs

haryana

On-site

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We are a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact. We are currently looking for a QA Lead specializing in Routing & Switching testing with Python Automation in Gurugram. Your role will involve validating and enhancing the performance of our Routing & Switching platforms. If you excel in network testing, Python automation, and Layer 2/3 protocols, this is the perfect opportunity for you to thrive. In this position, you will be responsible for designing, developing, and automating test strategies for Routing & Switching products, focusing on platform-independent software features. You will build Python-based automation to validate Layer 2/3 protocols such as BGP, IS-IS, BFD, QoS, MPLS, EVPN, VPLS, and VPWS. Additionally, you will define and execute test plans, develop test cases, and lead system-level validation using tools like Ixia and Spirent. Your role will also involve setting up complex testbeds, troubleshooting issues, and collaborating with development teams on defect resolution. You will review test cases and feature specs, providing technical input during design and implementation phases. Ensuring compliance with commercial specs, RFCs, and real-world network topologies will be a key aspect of your responsibilities. Moreover, you will document test results and automate reporting using tools like Quality Center (QC) or equivalent software. As part of agile scrum teams, you will actively contribute to ensuring the timely delivery of production-ready features. Sharing knowledge across teams, mentoring junior engineers, and leading knowledge-sharing sessions will also be crucial aspects of your role. To be successful in this position, you should have 6 to 10 years of experience in QA/Testing for networking systems, particularly in Routing & Switching. A deep understanding of L2/L3 topologies, network switches, and data communication systems is essential. Strong hands-on experience with Python, Tcl/Expect for test automation, traffic generators (Ixia, Spirent), and protocols like BGP, IS-IS, BFD, QoS, RSVP-TE, EVPN, VPLS, VPWS is required. A degree in Electronics, Communication, or Computer Science is preferred, and experience with Netconf, GNMI, and Telemetry would be a bonus. Ciena is a global leader in high-speed connectivity, and our Gurgaon R&D center is a core innovation hub driving that mission forward. Join us in making a real-world impact, collaborating with industry leaders, and growing your expertise in the networking field. If you are ready to push boundaries and advance your career in network QA and automation, Ciena is the place where your skills will have a significant impact.,

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8.0 - 12.0 years

0 Lacs

haryana

On-site

Are you seeking an exciting career opportunity in Gurgaon Avacend Solutions (Client Cisco) is hosting a walk-in drive for talented and enthusiastic individuals to join our growing team in various departments. If you are looking to be a part of a dynamic and innovative organization, this could be the perfect opportunity for you. As a High Touch Engineer (HTE) working with Cisco, you will be a part of the CX team, whose primary focus is to deliver an outstanding customer experience. By addressing tough business challenges with network-centric solutions, you will play a crucial role in accelerating customer and partner success. Your success will be measured through financial results, customer happiness metrics, industry recognition, and employee satisfaction scores. In this role, you will be responsible for driving technology design, implementation, execution, and optimization for MPLS and Access Network to enhance customer outcomes. You will also be involved in generating Network Audits for improved network efficiency, assisting customers with integration and implementation of tools and systems, supporting presales activities, and translating business requirements into solution design. To excel in this role, you should have a Bachelor's or Master's degree in a technical field such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a related field. Additionally, you should have 8-10 years of experience in technical consulting, design, deployment, and troubleshooting, along with technical certifications like CCNA, CCNP, or CCIE desired. Your knowledge and experience with Cisco Platforms, Networking Protocols, Switching Technologies, and other relevant areas will be valuable assets in this role. Furthermore, your ability to simplify complex concepts, communicate effectively, and troubleshoot issues will be essential for delivering exceptional customer service. At Avacend Solutions, we value diversity, equality, and inclusivity. We provide reasonable accommodations for individuals with disabilities during the application process and ensure that all employees have access to benefits and privileges. Join us in creating an inclusive, digital future by leveraging technology to connect people and empower communities around the world. Don't miss this exciting opportunity to accelerate your career with Cisco and Avacend Solutions. Share your resume with us at dhanesh.r@avacendsolutions.com and attend our walk-in drive on 25th and 26th July 2025 between 10 AM to 3 PM in Gurgaon. We look forward to welcoming talented individuals like you to our team. Regards, Team - Avacend Solutions,

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a highly skilled Principal Network Engineer, you will be responsible for the ongoing support and reliability of all components within the LSEG ecosystem, including platforms, networks, applications, and services. Your role will involve providing escalation support for critical network services to ensure the operational stability and performance of the LSEG global network. You will identify opportunities for enhancements and improvements, defining requirements for software automation to boost the network's features, functions, and reliability, thereby supporting LSEG's digital platforms. You will play a pivotal role in designing, building, and maintaining systems, software, and applications across various domains to deliver top-quality outcomes. Independently making technical design decisions and amendments, you will lead the workload effectively. By analyzing data and understanding business requirements, you will translate them into technical specifications that align with infrastructure and network capacity needs. Developing dashboards for near real-time network status updates will be part of your responsibilities. Collaborating closely with network operations and service teams, you will provide in-depth technical support and guidance for multicast and WAN-related issues and implementations. Your role requires proactive problems solving skills, a deep understanding of multicast protocols, WAN infrastructure, and a dedication to delivering exceptional service. You will also lead upgrades when necessary, coordinating efforts with internal teams and third parties, ensuring accurate documentation and monitoring system performance to support business activities and continuous improvement. In addition, you will support the deployment of engineering patterns, contribute to creating solutions through coordinating design requirements for automation, testing, and release. Your expertise in network products and services with a focus on Cisco WAN technologies, LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, ISIS, multicast concepts, network automation, DevOps, Agile methodologies, project management tools, network packet analysis, load balancing technologies, low-latency technologies, Data Centre Networking, Service Management processes, and excellent communication skills in English will be essential for success in this role. Preferred qualifications include a bachelor's degree in a technology-related field, CCIE certification, significant experience in technology-focused positions, extensive knowledge of routing and switching protocols, substantial experience as a WAN Network Engineer, exposure to Network Service Providers or the Financial Services Sector, and proficiency in Service Management processes with ITIL knowledge. Your role at LSEG will be instrumental in driving financial stability, empowering economies, and enabling sustainable growth through your expertise and dedication to excellence.,

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6.0 - 10.0 years

0 Lacs

haryana

On-site

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We are a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact. The Opportunity We are looking for a QA Lead in Routing & Switching testing along with Python Automation in Gurugram to help validate and accelerate the performance of our Routing & Switching platforms. If you thrive in network testing, Python automation, and Layer 2/3 protocols, you will feel right at home here. You will lead the validation of our next-gen networking platforms designed for the world's leading service providers. From our state-of-the-art R&D labs in Gurugram to live Tier-1 deployments worldwide, you will work on cutting-edge technology that powers the world's leading service providers, while growing your own expertise. Roles And Responsibilities - Design, develop, and automate test strategies for Routing & Switching products, with a focus on platform-independent software features. - Build Python-based automation to validate Layer 2/3 protocols (e.g., BGP, IS-IS, BFD, QoS, MPLS, EVPN, VPLS, VPWS). - Define and execute test plans, develop test cases, and lead system-level validation using tools like Ixia and Spirent. - Set up complex testbeds, troubleshoot issues, and collaborate with development teams on defect resolution. - Review test cases, feature specs, and provide technical input during design and implementation phases. - Ensure compliance with commercial specs, RFCs, and real-world network topologies. - Document test results and automate reporting using Quality Center (QC) or equivalent tools. - Actively contribute to agile scrum teams, ensuring timely delivery of production-ready features. - Share knowledge across teams, mentor junior engineers, and lead knowledge-sharing sessions. Role Requirements - 6 to 10 years of experience in QA/Testing for networking systems, especially in Routing & Switching. - Deep understanding of L2/L3 topologies, network switches, and data communication systems. - Strong hands-on experience with Python, Tcl/Expect for test automation, Traffic generators (Ixia, Spirent), and Protocols such as BGP, IS-IS, BFD, QoS, RSVP-TE, EVPN, VPLS, VPWS. - Bachelors or Masters degree in Electronics, Communication, or Computer Science. - Bonus if you have experience with Netconf, GNMI, and Telemetry. Why Ciena We are a global leader in high-speed connectivity, and our Gurgaon R&D center is a core innovation hub driving that mission forward. Here's What Makes Us Different - Real-World Impact: Our work powers the world's largest networksfrom 5G rollouts to cloud data centersgiving you the opportunity to see your contributions in live deployments. - Depth of Technology: You will collaborate with industry leaders in Routing, Switching, SDN/NFV, and automation, solving complex challenges at scale. - Learning Culture: With cutting-edge labs, continuous learning, and exposure to next-gen technologies, you will keep growing your expertise alongside some of the best minds in networking. - People-First: We champion flexibility, well-being, and belongingoffering a work environment where you can thrive both personally and professionally. - Global Collaboration: Join a diverse team that spans continents but works as one to shape the future of connectivity. If you're ready to push boundaries and grow your career in network QA and automation, Ciena is where your skills will make an impact. Not ready to apply Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.,

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10.0 - 14.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Level 3 Network Engineer at our company located in Vadodara, you will be required to have a B. Tech/B.E. degree in Computers/IT along with relevant certifications such as CCNA, CCNP, CCIE ITILv3. With at least 10-14 years of experience in the field, you will play a crucial role in our network infrastructure. Your responsibilities will include hands-on experience with various Network Technologies such as Routing, Switching, Firewall, Load Balancers, and Wireless Network. You will be involved in Network designing, Architecting, Troubleshooting, and Integrations. Your expertise in core and edge IP routing technologies including IPv4 and IPv6, BGP, OSPF, MPLS, and more will be essential. In this role, you will work with Cisco Nexus, ASR/ISR, SDN, SD-WAN, IPSEC, and SWITCHING technologies. Knowledge of Next-Gen Firewalls like Palo Alto, Cisco FP features, VPN, MPLS, ILL, L2/L3 Circuits configuration/Troubleshooting will be necessary. Familiarity with TCP/IP Suite, BGP, VPN, VLAN, Trunking, Etherchannels, Dot1x, Wireless, and ITSM tools like Service Now is expected. Your day-to-day tasks will involve troubleshooting Critical/Major Network Incidents, executing major Changes, assisting the L1 Team, configuring LAN/WAN equipment, working on wireless-related issues, and guiding L2, L1 Teams. Additionally, you will be responsible for preparing documentations, network diagrams, participating in Change Review Board Meetings, and proposing changes for improvement. Your role will also include generating reports for CPU Usage, Memory Usage, Bandwidth Usage of Network devices, preparing MIS data for tickets, coordinating with other teams, and working closely with Onsite Teams on various discussions, POC, and New technology Evaluation. If you have excellent communication & interpersonal skills, a proactive approach to problem-solving, and a passion for keeping up with the latest network technologies, we would like to hear from you. Join our team as a Full-time Network Engineer and contribute to the success of our network infrastructure in Vadodara.,

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7.0 - 11.0 years

0 Lacs

haryana

On-site

As an experienced Network Engineer at our Gurugram, Haryana location, you will be responsible for installing, configuring, and maintaining Cisco and Huawei Routers. With 7-10 years of overall experience and at least 5 years of relevant experience, you will play a key role in ensuring the smooth operation of our network infrastructure. Your primary responsibilities will include working with a variety of Cisco Routers such as ASR9912, ASR9910, ASR9903, NCS540, ASR920, and ASR903. You will be configuring protocols like ISIS, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, and L3VPN among others. Additionally, you will implement infrastructures including ISIS, BFD, MP-BGP, MPLS-LDP, MPLS-TRAFFIC ENGG, and RSVP. Moreover, you will be involved in services configuration such as P2P L2VPN, P2M L2VPN, VPLS SERVICES, and L3VPN. In addition to Cisco devices, you will also work with Huawei Routers like ATN950B, CX600-X2, and CX600-X8. Your expertise will be required in configuring and maintaining protocols like BGP, ISIS, MPLS LDP, TE-Tunnel, RSVP, VPWS, VPLS, and L3VPN on Huawei devices. This role will involve night shifts, NOC shifts, and weekend working requirements, so flexibility in working hours is necessary. If you are a seasoned Network Engineer with a strong background in Cisco and Huawei Routers, we encourage you to apply and be a part of our dynamic team.,

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5.0 - 10.0 years

0 - 1 Lacs

Noida, Bengaluru, Delhi / NCR

Work from Office

Role & responsibilities Routing & Switching Experienec 5+ years Preferred candidate profile Technical Knowledge: Have Prior exp in upgrading Cisco IOS XR devices Upgrading, Configuring and Maintaining Cisco Routers (ASR9912, ASR9910, ASR9922, ASR9006) Protocol knowledge: Basic ISIS, BGP, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN & L2VPN, BFD etc.

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8.0 - 12.0 years

0 Lacs

haryana

On-site

The Network Consulting Engineer (NCE) L3 BCS is a pivotal role that focuses on technology design, implementation, and optimization with a primary emphasis on enhancing network performance and reliability. In this role, you will closely collaborate with customers to facilitate seamless integration, conduct audits, and oversee design transitions related to Cisco technologies. As an NCE L3 BCS, your responsibilities will include leading the implementation and optimization of MPLS and Access Network solutions, performing network audits to ensure efficiency, assisting customers in tool/system/service assurance integrations, validating fixes by building and simulating customer environments, supporting presales by translating business requirements into technical designs, developing and delivering design documents, test plans, and knowledge transfers, conducting proactive software risk analysis, and serving as a technical individual contributor. To excel in this role, you should possess a Bachelors or Master's degree or equivalent experience in a technical field such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a related discipline. An interest in learning new technologies is essential along with 8 - 10 years of proven experience in technical consulting, design, deployment, and troubleshooting. Preferred qualifications include technical certifications like CCNA, CCNP, CCIE (Routing & Switching / Service Provider), hands-on experience with Cisco Platforms including IOS - XR, IOS - XE, NXOS, NCS routers, Cisco 8K routers, and ACI, as well as in-depth knowledge of Networking Protocols and Service Configurations encompassing OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, and Segment Routing. Moreover, proficiency in Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, and LISP is crucial. An intermediate level understanding and working experience with Cisco's Application Centric Infrastructure will be advantageous. Familiarity with TACACs, DNS, Storage systems, and network management is desirable, as well as knowledge of at least one computer language and programming (Java, Python, XML, REST API) frameworks. Creative problem-solving skills and excellent troubleshooting/debugging abilities are key attributes for success in this role.,

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6.0 - 11.0 years

15 - 20 Lacs

Gurugram

Work from Office

CX is a team of outstanding technical guides whose #1 focus is to deliver an outstanding customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. What You will Do - responsibilities • Drive technology design, implementation, execution, and/or optimization for MPLS and Access Network to accelerate customer outcomes. • Generate Network Audits for better Network EPiciency • Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. • Support presales activities and translate business requirements into solution design. • Build customer simulations in test labs to resolve/validate issues. • Build and deliver customer collateral, documentation, and knowledge transfer. • Drive customer technology transitions, influencing solution architectures and services. • Align with and support company processes and apply relevant tools to ePiciently complete the role and support Professional Services strategies and goals. • Perform Software Risk analysis and proactively identify and indicate any potential issues in the network. • Play the role of an individual contributor Who you are - skills • Bachelors or Master's degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field. • Interest in learning new technologies. • 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. • Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider). • Experience in Cisco Platforms : IOS - XR, IOS - XE, NXOS, NCS routers, Cisco 8K routers and ACI. • Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. • Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP • Intermediate level knowledge & working experience on Ciscos Application Centric Infrastructure will be added advantage • Knowledge of TACACs, DNS, Storage systems, and network management • Knowledge of one computer language and programming (Java, Python, XML, REST API) frameworks • Possess creative problem-solving and excellent troubleshooting/debugging skills. • Easily simplifies, communicates, and educates customers about sophisticated data and processes. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

You will be part of a team that provides 3rd line technical support for GTT's customer support organizations. Your role involves ensuring the stability of GTT's next-generation native IPv4/IPv6 IP network and providing advanced technical support for a wide range of GTT IP products. Your responsibilities will include resolving incidents promptly, driving them to final resolution, and collaborating with customers and internal teams. You will also escalate issues to vendors and internal teams as needed to ensure timely resolution. Your duties will involve providing concise action plans to resolve network and customer issues efficiently, offering guidance and training sessions to junior engineers, communicating and documenting support information to 1st line teams, and engaging in proactive problem management to enhance network performance. Additionally, you will review and oversee key network management systems, scope new developments for network quality improvement, and ensure operational processes are followed to deliver top-notch technical support while maintaining network stability. A key aspect of your role will be designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and minimize manual intervention. You will leverage your networking expertise and programming skills to optimize network structure for scalability, reliability, and security. It will also be essential to maintain up-to-date documentation of automated processes, scripts, and network changes. To qualify for this position, you should have a minimum of 5 years of experience in an IP operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support role. Proficiency in IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment is required, along with an understanding of SD-WAN and components. Familiarity with Fortinet, VeloCloud, and Aruba is preferred, as well as hands-on experience with CE/CPE configurations, troubleshooting, and various technologies including Ethernet, IP transit, VPLS, MPLS, and DIA. You should also have strong experience with IP management tools, CCNP or JNCIP certification is preferred, and knowledge of scripting languages like Ansible, Python, and Bash is desirable. Additionally, experience with Juniper and JUNOS, telecom industry standards, and various network technologies will be advantageous. This role involves working 5 days a week with 2 days off during US business hours. Core competencies required include accuracy and attention to detail, managing multiple priorities, problem-solving, root cause analysis, expertise in IP technologies and protocols, IP-based services, and troubleshooting network problems. As part of the team, you are expected to contribute to continuous improvement initiatives, prioritize customer value creation, and strive for operational excellence. Your role will involve driving fundamental changes, enhancing efficiency, building a customer-centric culture, and ensuring operational processes focus on maximizing positive customer impact and anticipating future trends.,

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8.0 - 12.0 years

0 Lacs

tamil nadu

On-site

As an IP Senior Network Architect at Nokia, you will play a crucial role in delivering services to our customers by collaborating with external clients, product line managers, regional support teams, and the GNE team. Your responsibilities will include extensive experience in IP/MPLS network design and implementation, along with exceptional communication and collaboration skills. You will be accountable for designing and implementing complex network solutions tailored to meet customer needs. Your contributions will involve requirements gathering and scoping workshops with customers to gather design requirements, translating these requirements into design specifications, developing and supporting High-Level Designs & Low-Level Designs, and providing guidance to customers on best design practices in the realms of IP/MPLS core and services architecture. You will act as an IP/MPLS consultant and serve as Nokia's design and architect representative. Key Skills and Experience: - 8+ years of work experience in IP networks. - Proficiency in delivering professional services, including network strategy, design and engineering, implementation, testing, customer training, and on-site support. - Knowledge of IP Networking, including Routing protocols (OSPF, ISIS, BGP) and Signaling protocols (RSVP-TE, LDP). - Expertise in Segment Routing, QoS, IP VPN, VPLS, EVPN, BNG, NAT, Seamless MPLS, and Application Assurance. - Specific Nokia knowledge of 7750, 7250, 7210, and 7705 product lines. Desired Skills: - Network engineering expertise with multi-vendor integration experience. - Experience with 3rd party routers, including Cisco/Juniper product lines. About Nokia: Nokia is dedicated to innovation and technology leadership across mobile, fixed, and cloud networks. Working with us will not only advance your career but also have a positive impact on people's lives, contributing to a more productive, sustainable, and inclusive world. We foster an inclusive working environment where new ideas are welcomed, risks are encouraged, and authenticity is embraced. What We Offer: Nokia provides continuous learning opportunities, well-being programs for mental and physical support, membership in employee resource groups, mentoring programs, and a diverse team with an inclusive culture where individuals thrive and feel empowered. We are committed to inclusion and are an equal opportunity employer. Recognition: Nokia has been recognized for its commitment to inclusion and equality as: - One of the World's Most Ethical Companies by Ethisphere - Gender-Equality Index by Bloomberg - Workplace Pride Global Benchmark Join us and become part of a company where inclusion and empowerment are at the core of our values. About the Team: Nokia's Network Infrastructure group is leading a revolution to enhance telecom networks worldwide by providing more capacity and faster connectivity. Our team is driven by ambition, innovation, and technical expertise to meet the evolving needs of society.,

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

You will be joining a team that provides 3rd line technical support for GTT's customer support organizations. As a part of this highly intelligent, flexible, and efficient technical support team, your role will involve collaborating with various departments within GTT to ensure the delivery of a world-class customer experience. Your primary responsibility will be to maintain the stability of GTT's next-generation native IPv4/IPv6 IP network and provide advanced technical support for the complete range of GTT IP products. This will include working closely with Tier 1 and Tier 2 teams to address customer and core issues promptly and effectively. Your duties and responsibilities will include providing 3rd line break/fix support for customer services across GTT's multinational and multivendor network. You will be responsible for owning incidents, resolving them swiftly, and ensuring they are driven through to final resolution, while collaborating with customers and internal teams as needed. Escalation to vendor support and other internal teams will be necessary to ensure timely and satisfactory issue resolution. Additionally, you will be expected to provide concise action plans for teams to address network and customer issues efficiently, offer work instructions, guidelines, and training sessions to junior engineers when required, and communicate and document customer and service-specific support information to 1st line teams. Furthermore, you will be tasked with proactive problem management based on technical and trend analysis to enhance network performance, performing technical reviews and taking ownership of key network management systems, scoping new developments to support continuous improvement of network quality and resilience, ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network, designing, developing, and implementing automated solutions to streamline network operations, and maintaining up-to-date documentation of automated processes, scripts, and network changes. To qualify for this role, you should have a minimum of 5 years of experience in an IP Operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support position. You should possess excellent and demonstrable knowledge of IP, MPLS, and routing (ISIS, BGP, OSPF) in an ISP environment, as well as an understanding of SD WAN and components. Familiarity with Fortinet, VeloCloud, Aruba, and working knowledge of protocols used by systems and customer applications are preferred. Additionally, experience with CE/CPE configurations and troubleshooting, Ethernet, IP transit, VPLS, MPLS, DIA technologies, and IP management tools is required. Holding a CCNP or JNCIP certification is preferred, with knowledge of Ansible, Python, and Bash scripting being desirable. Desirable qualifications include excellent Juniper and JUNOS knowledge, general knowledge of the telecom industry, experience with Fortinet, VeloCloud, Aruba/SilverPeak devices, Accedian, Cisco, Comtrend CPEs, and a general technical understanding of other technologies such as VoIP, SDH, and DWDM. In this role, you will be working 5 days a week with 2 days off, following US business hours. Your success in this position will depend on your accuracy and attention to detail, ability to manage multiple priorities effectively, problem-solving skills, root cause analysis capabilities, knowledge of IP technologies and protocols, expertise in troubleshooting network problems, continuous improvement mindset, customer-first approach, and commitment to operational excellence.,

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