Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Description:
• Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes. • Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized. • Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency. • Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements. • Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact centre functionality.
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