NetSuite Support Analyst

Job Description

Job Description Aa a NetSuite Technical Support Analyst, employee has to provide technical and functional support for NetSuite systems, resolving issues, configuring systems, and working to improve functionality. NetSuite Support Analyst often has to interact with customers, internal teams, and other stakeholders to ensure smooth operations and system performance. Key Responsibilities: Troubleshooting and Resolution: Diagnosing and fixing technical and functional issues within NetSuite. System Configuration: Configuring NetSuite modules, fields, workflows, and scripts to meet business needs. Customer Support: Providing assistance to customers via phone, email, or online support channels. Documentation and Knowledge Base: Maintaining and updating documentation and knowledge bases to support users. Collaboration: Working with internal teams (like IT, QA, and Development) to identify and address issues. Required Skills and Knowledge: Strong analytical skills and problem-solving abilities. Familiarity with Cloud Applications, Databases and Analytical Applications. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Basic knowledge of IT concepts and procedures. Show more Show less