NDR RTO EXPERT

Job Title: NDR/RTO Executive – Experienced

Location: Meerut, Uttar Pradesh
Company: Khadi Vastra Udyog

About Us:
Khadi Vastra Udyog is a growing e-commerce brand specializing in authentic Khadi apparel. We are looking for an experienced NDR/RTO Executive to manage our non-delivery reports, return-to-origin shipments, and related operational tasks with speed and accuracy.

Key Responsibilities:

• Monitor and manage NDR (Non-Delivery Reports) and RTO (Return to Origin) shipments daily.
• Coordinate with courier partners to reduce RTO percentage and ensure delivery success.
• Contact customers for delivery confirmation, address updates, and reattempts.
• Analyze shipment issues and prepare daily/weekly reports.
• Maintain accurate tracking records and update order status in internal systems.
• Use Excel extensively for data, reports, and MIS tracking.

Requirements:

• 1–2 years minimum proven experience in NDR/RTO handling (e-commerce, logistics, or courier company).
• Strong understanding of shipping processes and courier partner portals.
• Excel proficiency (VLOOKUP, Pivot Tables, Data Filtering, Reporting).
• Good communication skills for dealing with customers and courier teams.
• Problem-solving mindset with attention to detail.

Salary: As per experience and industry standards.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Internet reimbursement

Work Location: In person