National Manager – Product & Customer Support (Healthcare – Microscopes, Gurgaon)

Education Qualifications: Ph.D. or Master’s degree in Life Sciences
No. of Vacancies: 1
Location: Gurgaon
Work Experience: 10 ~ 15 years

Lead pre- and post-sales technical and customer support for advanced life science microscope imaging systems (Confocal, Super-Resolution, Spinning Disk, High-Content). Manage and mentor application and service teams, ensuring efficient installation, troubleshooting, and user training. Collaborate with sales and marketing teams, build strong customer relationships, and maintain high levels of customer satisfaction.

Requirements:

Ph.D. or Master’s degree in Life Sciences; 15+ years of experience in imaging (including 5+ years in a leadership role); hands-on experience with major microscopy platforms.

Leadership, technical expertise, customer focus, and strong communication skills.

KPIs:

Customer satisfaction, response time, training success, and contract renewals.

Kindly share your resume at nind.hr@nikon.com

The personal data collected via the applications received will be used by Nikon India Ltd. To assess your suitability to assume the job duties of the position for which you have applied and to determine preliminary remuneration and benefits package to be discussed with you subject to selection for the position. It is our policy to retain the data of unsuccessful applicants for future recruitment purposes for a period of six months. When there are vacancies in our branches across India during that time, we may transfer your application to them for consideration of employments. Job applicants must ensure that all the information provided to us is accurate, complete and up to date. Data provided which is inaccurate, incomplete or out of the date may influence the processing and outcome of an application.

Address:
Nikon India Pvt. Ltd Plot No.71, Sector 32, Institutional Area, Gurgaon 122001, Haryana, India Email: nind.hr@nikon.com