Job
Description
Role & responsibilities To generate the business through digital & alternative channels like Internet Banking & Mobile Banking etc. To establish channels to tap into new innovations and possible future inorganic growth of the bank through alliances & partnerships with FinTech's, Startups, Accelerators etc. and create a culture of innovation in the organization. This role covers the entire gamut of digital innovation and new initiatives within the bank i.e. Ideate, prioritize and implement ROI focused innovative concepts and strategic projects with key focus on customer acquisition, cost savings, revenue generation, improved customer experience, building operational efficiencies, internal processes (intra as well as inter-departmental), employee engagement & collaboration etc. To establish channels to tap into new innovations and possible future inorganic growth of the bank through alliances & partnerships with Fin-techs, Startups, Accelerators etc. and create a culture of innovation in the organization Business Oversees that the bank offers sustainable Digital Business offerings with relevant Business team, support function team and other stakeholders across Bank. • Leads implementation employee focused digital solutions to improve employee engagement and productivity in collaboration. Leads the implementation of innovative solutions to improve internal process management within the bank Evaluate FinTech's and startups for implementable and ROI focused solutions Create Innovation focused properties / platforms with the help of fintech's identified through Innovation summits, API Summit, Hackathons and Partnerships with Accelerators, Institutes etc. Customer Oversees customer research in collaboration with the marketing team to understand and address their current and future needs. Oversees & Evaluate third parties for collaborations on API based banking. Build partnerships with digital solution providers for improving targeted business (CASA, Asset and Card base, NTB customer Acquisition) and employee focused (ESAT, Engagement scores, Productivity, Attrition rates ) metrics. Collaborate with different teams like BTG/IT, Audit, ISG, Compliance, Legal, Business and lead a cross functional project team to ensure ideal solutioning and approvals for product launch and execution.
