1162 Nagios Jobs - Page 38

Project Role : DevOps Engineer Project Role Description : Responsible for building and setting up new development tools and infrastructure utilizing knowledge in continuous integration, delivery, and deployment (CI/CD), Cloud technologies, Container Orchestration and Security. Build and test end-to-end CI/CD pipelines, ensuring that systems are safe against security threats. Must have skills : DevOps Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors degree in computer science background Summary :As a DevOps Engineer, you will be responsible for building and setting up new development tools and infrastructure utilizing knowledge in continuous integration, delivery, and deployment (CI/CD), Cloud technologies, Container Orchestration and Security. You will build and test end-to-end CI/CD pipelines, ensuring that systems are safe against security threats. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement and maintain CI/CD pipelines- Automate infrastructure provisioning and configuration- Monitor system performance and implement security measures Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps- Strong understanding of cloud technologies- strong understanding on tools like JIra & ServiceNow- Experience with container orchestration tools like Kubernetes- Knowledge of security best practices in CI/CD pipelines- Hands-on experience with infrastructure as code tools like Terraform- proficiency in Jira, ServiceNow & Confluence Additional Information:- The candidate should have a minimum of 7.5 years of experience in DevOps.- This position is based at our Hyderabad office.- A Bachelors degree in computer science background is required. Qualification Bachelors degree in computer science background

We are looking for a Junior System Engineer who will be responsible for designing, implementing, and monitoring the infrastructure; also, to collaborate with other team members to develop automation strategies and deployment processes. You will become an integral part of the team, working closely with the developers, and solving every problem of the platform accordingly. Position: Junior System Engineer Experience: 1 to 2 Years Work Location: Technopark, Trivandrum Qualification: Diploma/Any Degree Key Responsibilities: 1. Managing major AWS and other cloud services. 2. Install, configure, and troubleshoot Linux software, set up development, staging, and live server hosting environments. 3. Support the installation, configuration, and basic optimization of MySQL and PostgreSQL databases, ensuring security and performance. 4. Configure Apache and Nginx web servers, assisting with server security and performance optimization. 5. Identify and resolve dependency or compatibility issues in development, staging, and live server environments efficiently. 6. Assist in setting up monitoring systems such as Nagios, Prometheus, or similar tools to ensure system stability and timely alerts. 7. Provide support in managing hosting environments for Python, PHP, and Node.js applications. 8. Support daily IT tasks including laptop setup, system maintenance, asset management, application support, security tools, and multiple documentations. Preferred Skills: 1. RHCE or RHCA certification, or course completion. 2. Foundational knowledge or good to have knowledge of AWS or any cloud computing services 3. Familiarity or good to have knowledge with MySQL, PostgreSQL, Apache, and Nginx for server administration. 4. Basic knowledge of networking, DNS, LAN and essential protocols. 5 .Strong troubleshooting skills and the ability to work independently or within a team. 6. Good communication and collaboration (soft) skills. Willing to work with a dynamic team & explore the latest technology trends? Send across your resumes to hrd@confianzit.com Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Provident Fund Work Location: In person Speak with the employer +91 8157075537

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Summary: We are seeking a proactive and skilled Linux Administrator with a strong DevOps mindset to join our expanding Engineering team. The ideal candidate will be crucial in building, maintaining, and automating our Linux infrastructure to enhance continuous integration and continuous delivery (CI/CD) pipelines, as well as overall system reliability. This role demands a thorough understanding of Linux systems, infrastructure-as-code practices, automation tools, and a collaborative approach to problem-solving within a DevOps environment. Responsibilities & requirements: Design, implement, and manage scalable and reliable Linux-based infrastructure leveraging infrastructure-as-code (IaC) tools. Automate system provisioning, configuration management, and application deployments using tools like Saltstack Build and maintain CI/CD pipelines using tools such as Jenkins Implement and manage containerization technologies (Docker, Kubernetes) and orchestration platforms. Proficient in Hashicorp Vault. Monitor system performance, identify bottlenecks, and implement solutions for optimization and scalability. Implement and manage robust monitoring and alerting systems (e.g., Nagios, Grafana). Ensure the security and compliance of Linux systems and infrastructure through automation, patching, and vulnerability management. Troubleshoot complex system and application issues across the infrastructure. Implement and manage backup and disaster recovery strategies with a focus on automation. Drive automation initiatives to reduce manual effort and improve efficiency. Document infrastructure, automation scripts, and deployment processes. Participate in on-call rotation with an emphasis on proactive problem resolution and automation to prevent recurrence. Stay current with the latest DevOps tools, methodologies, and Linux technologies. Manage and optimize cloud infrastructure (Azure, GCP) utilizing their Linux-based services and automation capabilities. Experience & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 2 years of experience as a Linux Administrator, with demonstrable experience in a DevOps environment. Relevant certifications (RHCSA, RHCE). Experience with specific cloud platforms (Azure, GCP) and their automation services. Deep understanding of Linux operating system internals, administration, and security best practices. Strong proficiency in at least one scripting language (Bash, Python preferred) for automation. Significant experience with at least one configuration management tool (SaltStack). Proficient in Hashicorp Vault. Hands-on experience with building and managing CI/CD pipelines. Solid understanding of containerization (Docker) and orchestration (Kubernetes). Experience with monitoring and logging tools (e.g., Nagios, Grafana). Excellent troubleshooting, problem-solving, and analytical skills. Strong documentation skills. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .

Job Description Experienced Senior Azure Cloud Engineer with a proven track record in deploying and managing .NET applications on Microsoft Azure. The ideal candidate will possess strong hands-on expertise across key Azure services. Strong communication, organization, problem solving skills and AWS infrastructure are the key requirements for this role. An ideal candidate will need to have an acumen towards flexibility, efficiency, and cost control. Key Responsibilities Design, implement, and support scalable .NET applications in Azure environments. Manage Azure infrastructure including: Virtual Machines (VMs) Azure Kubernetes Service (AKS) Azure Container Registry (ACR) Application Gateway Event Hub Azure Cache for Redis Azure Monitor and Log Analytics Build CI/CD pipelines using Azure DevOps, GitHub Actions, or equivalent. Containerize and orchestrate applications using Docker and Kubernetes. Monitor and optimize performance, availability, and cost using Azure-native tools. Collaborate with application teams to support development and deployment of scalable enterprise .net technology software lifecycles. Implement security best practices, identity and access management (RBAC), and compliance controls. Participating in On-Call rotations and root cause analysis for production incidents Basic Qualifications: B. Tech/ B.S. degree in computer science or related field with emphasis on technology 10+ years of IT experience, with at least 5 years focused on Azure and other cloud platforms. Required Skills Deep hands-on experience with .net application development, configuration and deployment in Azure Strong practical knowledge of: Azure VMs, AKS, ACR, Application Gateway, Event Hub Azure Cache for Redis and Azure Monitor CI/CD tools and DevOps automation Docker and Kubernetes Strong scripting and automation skills (PowerShell, Bash, or Azure CLI). Good understanding of cloud networking, security, and identity services. Hands-on experience in Configuration Management and Deployment tools (CloudFormation etc.) Mastery of CI/CD tools (Jenkins, etc.) Building CI/CD pipelines & competency in GIT (GitHub, GitLab, Bitbucket) or SCM tools (SVN, TFS, etc.) Experience in integrating SCM, Code Quality, Code Coverage, and Testing tools for CI/CD pipelines. Exposure to application and infrastructure monitoring tools (Grafana, Prometheus, Nagios, etc.) Ability to work with offshore delivery teams and facilitating internal and client meetings. Preferred Qualifications Candidate should be able to diagnose problems quickly and independently Strong communication skills (both verbal and written) with the ability to influence senior management level project sponsors and stakeholders Can do attitude with willingness to accept challenges and develop innovative approaches Familiarity with Terraform, Bicep, or ARM templates for infrastructure automation. Microsoft and/or AWS cloud certifications. Ability to create & review technical documentation, specifications, and architecture Experience with Enterprise Architect or other modeling tools Experience with AWS cloud services (EC2, EKS, S3, CloudWatch, etc.) Exposure to hybrid or multi-cloud environments. Show more Show less

About Us: At gathr.ai, we are transforming the way enterprises build and deploy data and AI solutions. With our innovative Data+AI fabric, we’re enabling organizations to harness the power of their data, large language models (LLMs) and no code applications effortlessly, ensuring they stay ahead in the rapidly evolving AI landscape. As we continue our global expansion, we need a visionary leader to shape and amplify our voice across the world. If you’re passionate about solving customer problems, strategic communication, and making an impact on a grand scale, this is the opportunity you've been waiting for. Job Title: Manager – L0/L1/L2 Technical Customer Support Qualification: Experience: 12-15 years Education – B.E.(IT/CS), MCA About the Role: You will be building and managing a team of technical support engineers who serve as the first point of contact for customers looking for technical assistance over the phone, chat or email (via a ticketing portal). Your work will involve a combination of expertise in Software Applications, OS, Hardware, Networking Infrastructure, Cloud Infrastructure, Storage, Customer Training and Technical Support leveraging ITSM processes. Your team will be performing remote troubleshooting through diagnostic techniques, logs analysis and pertinent questions & finding the best solution based on the issue and details acquired from customer within committed SLA’s. Roles & Responsibilities: Build and manage a team to deliver L0/L1/L2 support 24x7 to customers globally Meet or beat customer SLA’s as per signed contracts Develop expertise in understanding and using new product features Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs Establish structures and processes to escalate to appropriate Product Development personnel for level 3 support. Work with Quality Assurance teams to provide real world customer feedback and identify product bugs proactively. Help customers use the product effectively to gain maximum value from the product Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications. Assist with knowledge-sharing initiatives as well as product release training and documentation. Minimize the occurrence of repetitive issues and drive information on the community knowledge-base for low touch support engagement License management Periodic calls with high value customers to assess issues, product pulse and build partnership from a support perspective Required Skills: Candidates with experience in following - Linux / Windows Administrations, Cloud technologies – AWS/Azure/GCP/OCI/Databricks/Snowflake, LAN technologies (Good to have) Candidates with certification will be preferred Hands on Experience in deployment and maintaining of product staging Infrastructure including -Desktops, Servers, Virtual Machines, Cloud Experience in Python Experience in performance monitoring using SNMP, WMI, SysLogs Experience in using monitoring tools like Nagios or others Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must have) Excellent written, verbal communication and presentation skills (Must have) Strong organizational skills and ability to work independently. Experience of working with End Users (Must have) Team building and management skills Willingness to travel Show more Show less

Job Summary We are seeking a highly skilled Principal Infra Developer with 10 to 14 years of experience to join our team. The ideal candidate will have expertise in SRE Grafana EKS JBOSS and Managing the teams with client interaction. Experience in Property Casualty Insurance is a plus. This hybrid role involves rotational shifts and does not require travel. Responsibilities Strong experience in AWS EKS. Having Good knowledge on creating Kubernetes Cluster pods namespace replicas daemon sets replica controller and set up kubectl. Working Knowledge on AWS EKS EC2 IAM MSK. Good working knowledge on Docker github setting up pipelines troubleshooting related issues. Working knowledge on monitoring tools such as AppDynamics ELK Grafana Nagios. Working knowledge on Rancher vault and Argocd. Good knowledge in networking concepts. Strong troubleshooting skills for triaging and fixing application issues on k8s cluster Hands on experience on installing configuring and maintenance of Jboss EAP 6x 7x in various environments domain based and standalone setup. Strong experience in configuring and administering Connection pools for JDBC connections and JMS queues in Jboss EAP. Strong experience in deploying applications JAR WAR EAR and maintain load balancing High availability and failover functionality in clustered environment through command line in JBoss EAP Extensive experience in troubleshooting by using thread Dumps heap dumps for Jboss server issues. Good experience on SSl certificates creation for JBoss 5x 6x 7x Experience in providing technical assistance for performance tuning and troubleshooting techniques of Java Application. Good to have deployment procedures of J2EE applications and code to JBoss Application server. Good knowledge on installation maintenance and integration of Webservers like Apache Web server OHS Nginx. Good knowledge in scripting .Automation using Ansible Bash and Terraform.

Grow and shape a secure future together with us! mispa Technologies is an innovative IT security services and solution provider with head office in Langenfeld (Rhineland), Germany and Dev & Operations Center in Cochin (India). We focus on leading German based international companies and deliver IT consulting, technology services and managed services that use Innovative Technologies . As a fast-growing IT security service provider focusing on managed services, solution development and service automation, we offer you an environment in which you can work with an international team and apply your skills in terms of innovation and creativity. You will have the unique opportunity to be part of a team where you can explore multiple areas such as Infrastructure Security services, Cyber Security, Automation, DevOps and Software Development. We rely on strong teamwork, and a strong customer focus and are looking for people who enjoy setting new horizons in their career and want to make a difference. Your Prospects As Senior System Engineer – Monitoring & DevOps, responsible for the development, setup, implementation, and management of the monitoring and DevOps infrastructure. mispa as a global MSSP (managed security service provider), you build the architecture for managing multiple clients and make the architecture capable of delivering the service efficiently and seamlessly. You design the Implementation and Integration of client infrastructure, you ensure as service owner the System administration and management of service and ensure the enhancements with focus of service efficiency and improvements. You will be working with development, automation, and system owners to design and implement business requirements and you will analyze the requirements of the technical and functional areas and build a scalable monitoring service portfolio. This role offers a unique chance to accelerate your career in the fast-paced and ever-evolving field of IT security. With your profound knowledge and experience in technology, as well as your creativity, you can help our customers succeed and grow together with us. Join us to broaden your horizons and take the next step in your professional journey Key Deliverables: Cloud & Hybrid Monitoring Integration: Design and manage monitoring strategies across hybrid infrastructures (on-prem, private cloud, and public cloud such as AWS, Azure), ensuring seamless observability and correlation across environments. Service Ownership: Design, implementation and administration for enterprise Monitoring Service. Ensure Monitoring Infrastructure is fully operational and delivered in line with agreed service levels, continuously evaluating and enhancing the quality of services, processes, and procedures. Proactively detect, analyze, and troubleshoot infrastructure-related issues using advanced monitoring analytics. Coordinate with cross-functional teams to resolve incidents quickly, identify root causes, and implement preventive actions to mitigate future risks. Security & Compliance Monitoring Support: Support security teams by integrating log and metric monitoring with SIEM tools and providing availability and performance insights relevant to security audits and compliance checks. Service efficiency & Improvement: Continuously review, refine, and optimize monitoring processes and infrastructure to enhance operational efficiency. Drive automation initiatives through scripting and orchestration tools (e.g., Ansible, Terraform, Puppet, Python scripts) to streamline monitoring operations. Incident & Problem Management: As service owner, responsible for incidents, problems, and change-management process. Investigate, diagnose and resolve issues around system and application monitoring using troubleshooting tools and techniques. Process optimization & Stakeholder Management: Act as a leader to develop dashboards and deliver detailed monitoring reports, and performance analytics to stakeholders. Maintain accurate and comprehensive documentation of infrastructure monitoring procedures, architecture designs, configurations, and best practices. Qualifications & Skills: At least 5 years of successful work experience as Senior System Engineer for Monitoring infrastructure within a complex, internationally active organizations and totally more than 8 years of system engineering experience on Linux and Unix domains. Deep knowledge and expert level competencies with monitoring tools and solutions such as Nagios, Zabbix, Prometheus, Grafana, and Datadog across diverse IT environments, and clear understanding to NetFlow, and performance analysis tools. You have solid skills of specially Linux/Unix servers and windows servers and scripting areas such as shell, Python and Perl scripting, and can quickly familiarize yourself with application architectures (e.g., microservices, containerized workloads). Design, implement, and maintain network automation solutions using Ansible, Terraform, and other Infrastructure-as-Code (IaC) tools. Collaborate closely with network engineering and operations teams to identify, develop, and deploy automation opportunities. Document network architectures, automation workflows, and operational procedures. Work with network APIs and architectures across platforms such as Cisco SD-WAN, ACI, Fortinet, Meraki, Palo Alto, and Firepower. Integrate monitoring and automation systems with service management tools like ServiceNow, BMC Remedy, and others using APIs. Experience with container orchestration platforms (e.g., Kubernetes) and their monitoring challenges is a strong plus. You have sound engineering knowledge of infrastructure and performance monitoring systems and the integration of infrastructure and application components in production monitoring. Bachelor’s or Master’s Degree in engineering or a related field. Familiar with TCP/IP networking, firewalls, and network troubleshooting. Scripting knowledge (Python, Bash, PowerShell) for automation and custom monitoring tasks. A flexible, resilient, and well-organized professional with a proactive and goal-oriented approach. Open-minded team player with the ability to build strong service Our Offer At mispa Technologies, we offer you the opportunity to become part of an international team and enhance the service we provide to our customers. This role allows you to make a key contribution to challenging and exciting customer projects. We actively support your training and further development. You will have the opportunity to work in a collegial and diverse environment that is uniquely inspiring and respectful. Here, employees develop and share experiences, insights, perspectives, and creative solutions in cross-functional teams. Don't just build a career, Love IT . Have we sparked your interest? We look forward to your application documents, stating the earliest possible start date, preferably in an e-mail to recruitment@mispa.com Show more Show less

Opening for Senior Network Engineer(L2): Amyntor Tech Solutions Pvt Ltd Experience: 1-3 years Number of openings : 2 As a Senior Network Engineer you will be assigned to work with various network devices and services, from routing, switching, load balancers, access points and firewalls etc to build, manage and support our client’s journey to fully leverage the technology benefits of the IT environment including technical design, configuration, functionality, processes, standardization and performance. You are not only responsible for the technical aspects of network design and maintenance but are also expected to possess strong management skills to effectively lead teams and projects. This role requires a deep understanding of networking technologies, strong problem-solving skills, and the ability to collaborate with cross-functional teams. Key Responsibilities Serve as the escalation point for network-related incidents and service requests from the L1 team. Troubleshoot, configure, and maintain core network components including switches, routers, access points, and firewalls. Monitor network health and performance using standard tools (e.g., PRTG, SolarWinds, Nagios). Implement and maintain secure network practices, VLANs, VPNs, and segmentation policies. Administer and support Active Directory (AD) , including user/group management, GPOs, DNS, and DHCP services. Support hardware upgrades, patch management, and scheduled maintenance activities. Participate in the execution of network-related changes, deployments, and DR testing. Collaborate with cross-functional teams and vendors for issue resolution and service improvement. Maintain documentation related to topology diagrams, incident reports, change logs, and SOPs. Required Skills & Qualifications Bachelor’s degree in Information Technology, Computer Science, Electronics, or related discipline. 1–3 years of proven experience in enterprise-level network infrastructure support. Strong working knowledge of Active Directory , GPO, DNS, DHCP LAN/WAN, Layer 2 & Layer 3 Switching, Routing Protocols (e.g., OSPF, BGP) Firewall/VPN configuration (e.g., Fortinet, Cisco, Sophos) Familiarity with ITSM tools and ticketing systems (ServiceNow, Zoho, etc.) Industry certifications (any of the following preferred): CCNA , CCNP, MCSA, Fortinet NSE Added Advantages (Not Mandatory, but Preferred) Exposure to EDR platforms such as CrowdStrike, SentinelOne, Microsoft Defender for Endpoint Working knowledge of SASE frameworks (e.g., Zscaler, Netskope, Prisma Access) Experience supporting cloud network infrastructure in Azure , AWS , or GCP Basic scripting knowledge (e.g., PowerShell, Python) for automation Familiarity with Wi-Fi management, NAC, or Zero Trust Network models Soft Skills Strong troubleshooting and analytical thinking Excellent communication and stakeholder coordination skills Proactive, accountable, and detail-oriented mindset Ability to work independently and in cross-functional teams Remuneration: Competitive package commensurate with experience and industry standards. Company Profile: Amyntor Tech Solutions Pvt Ltd steered by young and experienced professionals from different walks of life we offer a plethora of skills. We are headquartered at Thiruvananthapuram, Kerala and got a presence all over India. We are proud to introduce ourselves as sentinel Cybersecurity service provider. We are vehemently endorsed by our customers by giving references from the nook and corner of the world Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Computer networking: 1 year (Required) Language: English (Preferred) Willingness to travel: 50% (Required)

Roles and Responsibilities On-Premises Administration (Windows s Linux): Deliver L3 troubleshooting and resolution for Windows Server (2016–2022) and Linux (RHEL, Ubuntu, CentOS) Administer Active Directory, DNS, DHCP, Group Policies , and network file services Deploy and optimize virtual machines using VMware vSphere and Microsoft Hyper-V Manage disk volumes, backup schedules , and patch baselines across systems. Coordinate escalations with OEMs and vendors Cloud Infrastructure (AWS/Azure): Configure and manage IaaS components (VMs, Load Balancers, VPC, Storage, IAM, etc.) Configure and maintain cloud infrastructure using AWS EC2, Azure VMs, IAM, S3/Blob, Route Tables, Load Balancers. Troubleshoot cloud outages , VPC connectivity, access control issues, and performance bottlenecks Support hybrid cloud adoption and application migrations Assist with cloud integration, lift-and-shift migrations, and cost optimization practices. Monitoring s Automation: Implement monitoring via Nagios, Zabbix, AWS CloudWatch, Azure Monitor Create PowerShell and Bash scripts for automation, health checks, and maintenance Use PowerShell scripts, Bash , or automation tools (e.g., Ansible) to streamline administrative tasks. Own alert handling, event correlation , and SOPs for infrastructure stability Technical Escalation s RCA: Take ownership of critical escalations , conduct RCA, and collaborate across cross-functional teams (Network, App, Cloud). Own end-to-end incident resolution and root cause analysis (RCA) Proactively address recurring issues and participate in problem management Collaborate with IT, cloud teams, and application owners for in-depth troubleshooting Candidate Profile Experience: 10–12 years in enterprise IT infrastructure Role Type: Individual contributor, Hands-On Technical Specialist Strong communication skills : Able to document, articulate, and coordinate effectively with technical and non-technical stakeholders. Scope: L3 escalation support Preferred Qualifications B.E./B.Tech/MCA or equivalent in Computer Science / IT Certifications (Preferred): Microsoft Certified: Windows Server / Azure Administrator AWS Certified SysOps Administrator RHCE / RHEL Certified Admin Show more Show less

About Neysa At Neysa , we believe great online experiences shouldn't require a manual. We’re a team that values intuitive, intelligent systems that don’t just work — they make life easier . Founded by people who believe that technology should empower, not overwhelm, Neysa is for those who understand that the best digital experiences make room for real life — offline too. If you're someone who values purposeful tech, smart automation, and simplicity in systems — we’d love to meet you. About the Role As a Senior Linux Systems Administrator , you'll be part of the engineering backbone of our infrastructure. This is a hands-on role, ideal for someone who thrives in a high-performance environment and enjoys mentoring others, automating tasks, and ensuring system reliability and security. In this role, you'll: Administer and troubleshoot Linux servers (RHEL, CentOS, Ubuntu) Configure and maintain automation scripts using Bash or Python Implement and manage tools like Ansible, Puppet, Foreman, Terraform, or MAAS Set up and monitor system health using tools like Zabbix, Grafana, Prometheus, or Nagios Harden systems, manage firewalls, and ensure compliance Work with containers (Docker, Kubernetes), virtualization (VMware, KVM), and cloud providers (AWS, Azure, GCP) Collaborate with DevOps and software teams for seamless integration Mentor junior admins and create detailed documentation and reports Must-Have Skills (Day-One Ready) Expert-level knowledge in Linux (RHEL/CentOS/Ubuntu) Strong scripting in Bash, Python (Perl is a plus) Deep understanding of TCP/IP, DNS, DHCP, Firewalls Hands-on experience with IaC tools like Ansible, Puppet, Terraform Familiarity with CI/CD (Jenkins, GitLab CI/CD) Proficiency in monitoring tools (Grafana, Prometheus, Zabbix, Nagios) What Sets You Apart Bonus Experience: Docker & Kubernetes deployments and orchestration MySQL/PostgreSQL administration Agile and DevOps best practices Past leadership/mentoring roles Soft Skills: Patience and clarity while dealing with end-users Strategic thinking and risk assessment for config/system changes Team-first mindset and excellent communication skills Why Join Us? Be a part of building cutting-edge HPC infrastructure Flexible work hours A collaborative environment with seasoned engineers Continuous learning and growth opportunities Impactful work that shapes the future of infrastructure and automation Show more Show less

About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub. What you’ll do? Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated). Handle incident response, troubleshooting and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets, phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Ensure SLA's and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts. Who you are? (2-3 years of experience) Educational Qualifications : Graduate, preferably in Information Technology or Computer Science Consistently strong academic performance. Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter. Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. Application Protocols: SMTP,HTTP,FTP,IMAP,POP. Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have Understanding of Cloud Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals. Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat. Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN Others: Regular expressions, Rescue Kits like TRK, etc. Certification: Red Hat Certified Engineer (RHCE), GCP Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Show more Show less

Role : Senior Hosting Product Specialist About Us: Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub. What you’ll do? ● Participate in 24x7 shifts ● Monitor the stability of our products with various internal tools. ● L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated). ● Handle incident response, troubleshooting and fix for various products/services. ● Handle escalations as per policies/procedures. ● Get different internal/external groups together to resolve production site issues effectively. ● Communicate clearly on tickets, phone calls made to the team about various issues. ● Exhibit a sense of urgency to resolve issues. ● Build advanced automation workflows for automating repeated issues. ● Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. ● Ensure SLA's and Operational standards are met. ● Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. ● Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites. ● Contribute to Operations handbook. ● Ensure smooth hand-offs between shifts. Who you are? (2-3 years of experience) ● Educational Qualifications : Graduate, preferably in Information Technology or Computer Science Consistently strong academic performance. ● Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter. ● Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals ● Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. ● Application Protocols: SMTP,HTTP,FTP,IMAP,POP. ● Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have: ● Understanding of Cloud ● Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. ● Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals. ● Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat. ● Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN ● Others: Regular expressions, Rescue Kits like TRK, etc. ● Certification: Red Hat Certified Engineer (RHCE), GCP Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! Show more Show less

SoundHound AI believes every person should be able to interact naturally with the products around them—by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for industries ranging from automotive, restaurants, and retail to enterprise sectors such as financial institutions, insurance, and healthcare. Our solutions empower customers to extend their brand in new and meaningful ways, revolutionizing how businesses connect with their audiences. The Product Support Engineer II role requires deeper troubleshooting expertise and experience with voice-related technologies. This position involves handling escalated issues, in-depth analysis, and providing more advanced support for applications that include Java/JVM, Kubernetes, MySQL/Cassandra Database, Voice Processing, VoIP, or telephony components. In this role, you will: Address escalated issues from Level 1 support. Use advanced troubleshooting skills to diagnose issues with java applications, database, network connection, high availability, voice services, application performance, and connectivity. Investigate deeper technical issues specific to the Java runtime and Linux environment, including JVM tuning, memory management, thread analysis, and file permissions. Resolve complex issues related to application service failures, dependencies, and configuration settings. Knowledge of working on Kubernetes based application deployment and troubleshooting. Diagnose and resolve issues related to voice quality, latency, jitter, packet loss, SIP protocol errors, and connectivity within VoIP and telephony applications. Utilize voice network knowledge to address audio-related problems, including codec mismatches and session setup failures. Monitor the application’s performance, using tools such as Zabbix, Nagios, Prometheus, etc. and scripts to detect potential issues with CPU, memory, and network utilization that might impact voice quality or application stability. Identify trends and potential areas for optimization. Record and manage incidents thoroughly in the ticketing system, documenting root cause analysis, troubleshooting steps, and resolutions. Ensure accurate, detailed documentation for each issue to support continuous improvement and knowledge sharing. Recognize when issues require escalation to Level 3 or development teams, particularly for code-related issues, systemic performance bottlenecks, or deep voice protocol analysis. Provide clear, detailed handoff information for swift resolution. Support users in setting up and optimizing configurations, such as RBAC parameters, environment variables, file permissions, and Linux service settings. We would love to hear from you if: You have proficiency in troubleshooting Java-based applications, including experience with JVM optimization, garbage collection tuning, and interpreting Java exceptions or memory errors. You have proficiency in scripting languages such as Bash, Perl, and/or Python, with a focus on automating tasks, resolving issues, and optimizing system performance. You are familiar with voice technologies and protocols such as SIP, RTP, VoIP, and codecs. Understanding of troubleshooting voice quality issues, latency, and session setup problems in voice applications. You possess a strong understanding of network troubleshooting related to voice applications, including knowledge of network protocols (TCP/IP, UDP), packet capture tools, and network latency analysis. You have a hands-on working knowledge of Freeswitch configuration, troubleshooting, and scripting (XML dial plans and configuration files, MRCP profiles, SIP profiles, LUA scripting) You have familiarity with SQL to address database-related issues within the Java application, such as troubleshooting query performance and database connectivity. You possess strong analytical skills to diagnose complex issues, perform root cause analysis, and resolve advanced problems efficiently. You have the ability to document troubleshooting steps and solutions clearly, share insights with Level 1 support, and communicate technical information effectively with users and team members. You have a minimum 4 years of experience in application management and troubleshooting or similar field You have prior experience in technical support or administration of voice, VoIP, or telephony systems is highly advantageous. You have knowledge of IT Service Management (ITSM) frameworks and ITIL practices for advanced incident, problem, and change management. You have familiarity with ticketing software (e.g., JIRA, ServiceNow) and monitoring tools such as Zabbix, Grafana, Prometheus or similar for system and network performance. This role is available in Bengaluru and will be hired into Amelia Global Services, a subsidiary of SoundHound AI. Our recruiting team will provide a total compensation range based on location and years of experience. _______________________________ SoundHound AI strives to be a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win. Diversity, equity, inclusion, and belonging are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers. We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html. Come join our growing team and bring your unique voice to our mission! Show more Show less

Job Description About the Team The Enterprise Integration Platform is currently in the journey of modernizing the environment that is built with more than a decade old middleware technology and patterns with a scalable, autonomous and robust one. We’re leveraging APIs, API Management, Confluent Kafka, Kafka streams, Micro-services running on Container platform. We are looking for a passionate and experienced Lead Software Engineer to join our team. You Are Excited About This Opportunity Because You… Lead the integrations roadmap with the established vision and be accountable for the architectural decisions that aligns with the vision Architect the solutions that are scalable, performant and resilient Deliver robust design and the software for the business requirements. Ability to see the big picture and rationalize the design decisions based on the business objectives KPIs. Build the partnership and contribute to product architecture that’s cost effective and customer centric. Identify problems and recommend appropriate solutions for WSI in a wide variety of circumstances. Partner with product managers and fellow Architects to establish standards and patterns Take an active role in developing effective, scalable and maintainable code in a timely fashion and participate in design and code reviews. Maintains a manner of leadership and flexibility that diffuses pressure and promotes a positive Why you will love working at Williams-Sonoma We're a successful, fast-growing company with an entrepreneurial vibe A technologically and data-driven business Competitive salaries and comprehensive health benefits We're at the forefront of tech and retail, redefining technology for the next generation We're passionate about our internal and external clients and live/breathe the client experience We get to be creative on a daily basis A smart, experienced the leadership team that wants to do it right and is open to new ideas We believe in autonomy and reward taking the initiative We have fun! We're Excited About You Because You Have... Experience in integration technologies like Kafka, Webservices, and REST APIs. Experience in building containerized microservices using Python frameworks. Expertise in troubleshooting integration issues involving SSL, firewalls, proxies, load balancers, and LDAP. Experience in managing applications in Kubernetes, Docker, and Helm. Experience in Redis and monitoring tools such as AppDynamics, Nagios, and Grafana. Proficiency in Python, Bash scripting, and working with Oracle/MySQL/graph databases. Experience with tools such as ControlM, Bomgar, Jira/Confluence, and Flexera. Familiarity with Linux/Unix environments and monitoring tools. Experience in planning and managing product upgrades and migrations. Desirable Competencies Bachelor’s degree or foreign equivalent in Computer Science, Engineering or related field 5+ years of progressively responsible experience in software engineering 3+ years of architecting/designing scalable integrations experience About Us Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide. Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market Show more Show less

Job Summary: We are seeking a highly skilled and experienced MySQL Database Administrator to join our dynamic technology team. The ideal candidate will be responsible for the performance, integrity, security, and availability of our MySQL database systems. This role requires a proactive individual with a strong understanding of database administration principles, excellent problem-solving skills, and the ability to work independently and collaboratively. You will be involved in all aspects of database management, from design and implementation to maintenance and optimization. Responsibilities: Database Administration: Install, configure, administer, and maintain multiple MySQL database environments (production, staging, development). Performance Tuning and Optimization: Monitor database performance, identify bottlenecks, and implement effective solutions to optimize query performance, storage, and overall system efficiency. Backup and Recovery: Develop, implement, and test robust backup and recovery strategies to ensure data integrity and business continuity. Security Management: Implement and maintain database security measures, including user access control, auditing, and vulnerability management, in compliance with security policies. Schema Management: Design, implement, and manage database schema changes, including table creation, modification, and indexing, while ensuring data integrity and application compatibility. Troubleshooting and Issue Resolution: Diagnose and resolve database-related issues in a timely and efficient manner, including performance degradation, connectivity problems, and data inconsistencies. Replication and High Availability: Implement and manage MySQL replication topologies (e.g., master-slave, group replication) and other high availability solutions to ensure system uptime. Automation: Develop and implement scripts and automation tools for routine database administration tasks, such as backups, monitoring, and deployments. Collaboration: Work closely with development teams, system administrators, and other stakeholders to understand application requirements and provide database support. Upgrades and Migrations: Plan and execute database upgrades and migrations with minimal downtime. Staying Current: Keep abreast of the latest MySQL features, best practices, and security updates. Required Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5-6 years of hands-on experience as a MySQL Database Administrator. Should have a minimum of 2-3 years of experience in managing MySQL databases in Cloud (AWS - RDS/Aurora) & on-premise environments. Strong understanding of MySQL architecture, internals, and storage engines (e.g., InnoDB, MyISAM). Proven experience in performance tuning and optimization techniques, including query analysis, index optimization, Parameters and server configuration. Solid experience with database backup and recovery procedures, including point-in-time recovery. In-depth knowledge of database security principles and best practices. Proficiency in writing and debugging SQL queries and stored procedures. Experience with MySQL replication technologies and high availability solutions. Familiarity with Linux/Unix operating systems. Experience with scripting languages such as Bash or Python for automation tasks. Excellent analytical and problem-solving skills with strong communication and collaboration skills. Ability to work independently and manage multiple tasks effectively. Preferred Skills: Experience with cloud-based database services (e.g., AWS RDS & Aurora MYSQL, Azure Database for MySQL, Google Cloud SQL). Familiarity with database monitoring tools (e.g., Monyog, Prometheus, Grafana, Nagios etc.,). Experience with database migration tools and techniques. Knowledge of DevOps practices and CI/CD pipelines will be an added advantage. Relevant MySQL certifications (e.g., Oracle Certified Professional, MySQL Database Administrator) will be an added advantage. Show more Show less

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives. Summary Of Position As a Senior, DevOps Engineer at Teladoc Health, you will demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve. Additionally, you should have exceptional communication skills, be knowledgeable about the latest industry trends, and be highly innovative. The Senior, DevOps Engineer will help design and develop a programmable infrastructure, configure, implement, debug and document new and existing applications running on Linux and Windows operating systems in private and public cloud infrastructures. Engage in design, development, installation, and system administration of build/continuous integration systems, anti-virus systems, and configuration management systems for medical device robots and other telemedicine endpoints. Participate in full development life cycle of DevOps projects on Teladoc/InTouch Health Connected Devices, including assessment of requirements, system analysis, and design. Essential Duties And Responsibilities Write technical specifications and requirements definitions based on conceptual design and stated business requirements. Develop SaaS public and private cloud infrastructure, in cost-conscious ways, using "infrastructure as code" and automated environment provisioning tools and techniques. Support, maintain, document, and write unit tests as part of infrastructure as code projects. Analyze code and design faults to find root causes of errors and assemble systems to pre-empt similar faults in the future. Participate in the full development life cycle process including requirements analysis and design implementation. Consult with Product Management team to prototype, refine, test, and ship products to meet business needs. Consult and participate in design and deployment of new customer features, products, and utilities. Identify and evaluate new technologies for implementation. Analyze user needs to determine technical requirements. Acts as the single point of contact for development and product teams into Technical Operations and as the primary subject matter expert within Technical Operations for a specified number of applications and service teams. Collaborates with the Development and Architectural teams to ensure operational maturity requirements (reliability, availability, scalability, observability, performance, capacity etc.) are met, and recommends operational improvements to them. Qualifications Expected For Position Bachelor’s Degree or equivalent in computer science, electrical engineering, or related field is preferred with 4+ years of directly related work experience, preferably in production support of highly available, online applications in the Software as a Service (SaaS) industry. English-language written and spoken communication skills. 4+ years leading efforts that requires close collaboration with project and product delivery teams. A desire to automate yourself out of a job. We will always have new challenges and problems to solve. Thorough understanding and practical hands-on experience with configuration management concepts and tools such as Terraform, Helm, Chef, Puppet, CloudFormation, OpsWorks, CodeDeploy, CodePipeline, Ansible, and/or Salt. Experience building and maintaining production systems within the AWS ecosystem using products such as EC2, RDS, S3, ELB, CloudFormation, CloudWatch, Elastic Beanstalk etc. and familiarity interacting with the AWS APIs. Experience with continuous integration, testing and deployment. Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, and Jira. Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, etc. Experience with RDBMS systems (Specifically - PostgreSQL and MySQL). Proficient in high-level scripting languages such as Ruby and Python and script environments like Bash. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me. Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Show more Show less

3 - 5 Years 1 Opening Pune Role description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Principal Accountabilities and Responsibilities: AI Governance: • Process AI governance tickets through from assessment to completion. • Review AI use cases and check they are in line with governance requirements. • Work with data and process related tooling to support a data driven approach to AI governance and reporting. • Extract, clean, and analyse structured and unstructured data using scripting for insights and to improve processes. • Maintain a centralised AI/ML model inventory, tracking critical metadata, classification, ownership, and risk profiles. • Support in responding to AI related queries and assist in finding solutions to current problems raised and offer immediate solutions. • Ensure data quality and integrity through for effective AI governance practices. Agile Project Management: • Prepare clear, stakeholder facing communications in line with team standards of clarity, reference and effectiveness. • Document requirements, analyse findings, and recommendations. Assist in preparing reporting, presentations and documentation to support regulatory and internal monitoring, governance processes. • Manage workflow timelines, track progress, and ensure timely delivery of milestones. • Provide the Cyber AI Governance lead with administrative support and help in managing task backlog. Collaboration and Communications • Prioritise and provide same-working day accurate responses to ad-hoc issues and requests. • Communicate and collaborate closely with colleagues from a wide range of backgrounds (cybersecurity/AI/risk/compliance teams), providing regular updates on AI activity status and addressing any issues promptly. • Build and maintain positive relationships with internal collaborators. Continuous learning and Improvement: • Contribute to continuous improvement of processes and methodologies. • Identify and develop processes improvements opportunities by automating where applicable. • Analyse extensive datasets to identify patterns and trends to uncover trends, patterns, and insights that inform decisions. Skills and experience • 3 – 5 years of experience in financial services, AI/ML risk management or model governance, Regulatory compliance or Technology • Bachelor’s degree in computer science, Software Engineering, Data Science, or a related field advantageous. • Bachelor’s degree in any Science, Technology, Engineering, or Medical (STEM) field accompanied with data, technology and/or programming experience also considered. • Applicants without a Bachelor’s degree will be considered if they have demonstrable career experience within one or more of the required areas and/or have relevant industry certifications in Data or Cybersecurity. • CSA are a supportive team who welcome candidates from diverse skills and educational backgrounds. Thus, candidates with transferrable skills gained through relevant industry or technology background will also be considered. • Knowledge of scripting languages such as Python, Java, C#, or similar (Nice to have) • Familiarity and Understanding of Cyber/AI vocabulary and technologies. • Knowledge of Agile project management tools (e.g., JIRA) • Positive attitude, strong work ethic and passion for learning • Good organisation skills • Effective communication and people skills • Positive team player working as part of a large programme. Skills AI,ML,Data Science About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Role Description Who we are: At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at . You Are Lead II - Cloud Infrastructure Services We are seeking a Principal App & Infra Monitoring to join our Engineering team. She/He will be focusing on enabling monitoring strategies across multiple groups. A key part of the role is to champion and lead enterprise monitoring center of excellence. The lead will leverage the full power of the on-prem and cloud to configure highly resilient and scalable applications that support zero downtime. She/ He will interface with business colleagues, IT team members, and external resources to gather requirements and implement the next generation of cloud capabilities, including enabling SaaS offerings to customers. We believe that hiring and developing the best talent will lead to a diversity of perspectives, ideas, and cultures to create better products and services as well as a welcoming and dynamic workplace. We look to our engineers to be versatile, display leadership qualities, and be enthusiastic about tackling new problems across the full stack as we continue pushing technology forward. A successful candidate will have an extensive understanding and passion for cloud technologies with proven experience around the delivery and support of ‘SaaS’ applications. A self-starter attitude, excellent communication, and dedication to innovative technologies are critical to this role The Opportunity Principal App & Infra Monitoring Lead Provision, configure, release, and maintain AWS cloud infrastructure as code using tools such as Terraform, and CloudFormation. Design and implement comprehensive monitoring frameworks for applications and infrastructure to ensure continuous performance and availability. Lead and mentor a team of monitoring specialists, fostering a culture of proactive issue identification and resolution. Analyze monitoring data to identify trends, bottlenecks, and potential system failures, implementing corrective actions as necessary. Oversee the incident response process, ensuring timely resolution of issues and minimizing impact on business operations. Work closely with application development, IT operations, and security teams to align monitoring practices with organizational goals and compliance requirements. Definition and deployment of systems for metrics, logging, and monitoring on the AWS platform Develop and present regular reports on system performance, incidents, and improvements to stakeholders, providing insights for decision-making Use ticket management systems such as Jira and Confluence to manage work priorities. Experience with Incident management, change management, and access management Stay updated with the latest monitoring tools and technologies, integrating them into existing systems to enhance monitoring capabilities. Apply networking knowledge to debug upstream issues. Actively and continually optimize AWS/cloud resources to ensure the lowest cost while ensuring security, scalability, and high availability Administer and troubleshoot Linux-based systems Evaluation of new technology alternatives and vendor products. Providing recommendations for architecture and process improvements. Perform off-hours maintenance and support of the platform. Qualifications: 7+ years in IT infrastructure, application support, or monitoring roles. 3+ years in a leadership or senior monitoring role, managing teams or large-scale monitoring initiatives. Experience in incident response, troubleshooting, root cause analysis, and performance tuning. Monitoring Tools Expertise: Experience with tools like Datadog, Splunk, Dynatrace, AppDynamics, New Relic, Nagios, Prometheus, Grafana, etc. Infrastructure Monitoring: Familiarity with server, network, and cloud monitoring solutions across AWS, Azure, GCP, or on-premise data centers. Application Performance Monitoring (APM): Understanding of application logs, metrics, tracing, and ing mechanisms. Scripting & Automation: Proficiency in Python, Shell, PowerShell, or Ansible for automating monitoring tasks. Cloud & DevOps Knowledge: Experience working with Kubernetes, Docker, Terraform, CI/CD pipelines, and observability tools. Database Monitoring: Knowledge of SQL and NoSQL databases and monitoring their performance. Strong analytical and problem-solving skills for detecting and resolving performance issues. Excellent communication and collaboration skills to work across teams (IT Ops, DevOps, Security, Application teams). Ability to lead and mentor a team of monitoring engineers. Experience in reporting and presenting monitoring insights to stakeholders and executives. Solid foundation of networking and Linux administration. Ability to learn/use various open-source technologies and tools. Experience with Atlassian tooling such as Jira and Confluence preferred. Other cloud experiences in Azure, GCP would be a plus Certifications would be a plus: ITIL, DevOps, AWS, Azure, GCP, Agile, PMP What Are We Looking For 6+ years of experience in Monitoring Monitoring Tools Expertise: Experience with tools like Datadog, Splunk, Dynatrace, AppDynamics, New Relic, Nagios, Prometheus, Grafana, etc. Application Performance Monitoring (APM): Understanding of application logs, metrics, tracing, and ing mechanisms. Infrastructure Monitoring What We Believe We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do. Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honour our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance To support and promote the values of UST. Comply with all Company policies and procedures Skills Monitoring,Framework,Cloud Show more Show less

Responsibilities: We are seeking a PostgreSQL Subject Matter Expert (SME) with in-depth knowledge of PostgreSQL internals, and extensive hands-on experience with enterprise-level PostgreSQL implementations. The ideal candidate will provide expert guidance, drive best practices, and contribute to the optimization and scalability of our PostgreSQL database systems. The SME will be responsible for guiding complex database projects, offering strategic insights, and ensuring best practices are followed in all aspects of database management. · Should be able to provide advanced expertise in PostgreSQL internals, including storage, indexing, query optimization, and memory management. · Provide expert advice on PostgreSQL architecture, design, and best practices to internal teams and stakeholders. · Oversee the installation, configuration, upgrading, and maintenance of PostgreSQL databases and related applications. · Lead and mentor development and database administration teams in PostgreSQL best practices and advanced features. · Analyse and optimize database performance, including query tuning, indexing strategies, and hardware utilization. · Design and implement high availability and disaster recovery solutions, such as replication, clustering, and failover strategies. · Troubleshoot and resolve complex database issues, ensuring minimal downtime and optimal performance. · Develop and enforce database standards, security policies, and compliance measures. · Create and maintain detailed documentation on PostgreSQL database configurations, procedures, and architectural decisions. · Develop automation scripts and tools to streamline database operations, including backups, maintenance, and monitoring. · Mentor junior database professionals and provide training on advanced PostgreSQL topics. · Stay current with PostgreSQL advancements and incorporate relevant technologies and methodologies to improve database systems. · Actively participate in Postgres communities and forums for the contribution to the Postgres ecosystem. Skills: · Proven experience in designing and managing large-scale PostgreSQL databases. · In-depth knowledge of PostgreSQL architecture, replication, partitioning, and indexing. · Proficiency in SQL and PL/pgSQL programming. · Strong understanding of database performance optimization techniques. · Experience with database monitoring tools (e.g., pgAdmin, Datadog, Nagios). · Familiarity with automation tools (e.g., Ansible, Terraform). · Hands-on in data warehousing and ETL processes. · Knowledge of data security best practices. · Excellent problem-solving and analytical skills. · Effective communication and interpersonal skills. · Experience with cloud database platforms (e.g., AWS RDS, Azure Database for PostgreSQL). · Familiarity with other database technologies (e.g., MySQL, Oracle) and data warehousing solutions. · Knowledge of DevOps practices and CI/CD pipelines. · Experience with automation tools and scripting languages (e.g., Python, Bash, Ansible). Qualifications: Education: Bachelor's or master's degree in computer science, Information Technology, or a related field. Summary · PostgreSQL Internals & Architecture: Deep expertise in PostgreSQL storage, indexing, query optimization, and memory management. · Performance Optimization: Proficiency in query tuning, indexing strategies, and database performance optimization techniques. · High Availability & Disaster Recovery: Experience with replication, clustering, and failover strategies for high availability. · Automation & Scripting: Experience in automation tools (Ansible, Terraform) and scripting languages (Python, Bash). · Cloud Platforms & DevOps: Experience with cloud database platforms (AWS RDS, Azure) and knowledge of DevOps practices and CI/CD pipelines. Show more Show less

Hyderabad, India Operations In-Office 9991 Overview Job Purpose The Manager, Systems Operations role - specific to the Automation group is responsible for leading and managing a team responsible for supporting and maintaining automation tools and solutions. This position will also have accountability into the overall Operations of various application platforms at ICE as well as internal workload automation tools. This position helps to set the direction and enforce standards, implement solutions, develop best practices and guide team numbers on automation efforts. You will collaborate closely with the Operations and SRE teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally. Responsibilities Team Leadership: Lead a team of Engineers and Analysts, providing guidance mentoring, performance management. Foster a culture of continuous improvement. Process Improvement: Develop and refine processes that streamline workflows, reduce bottlenecks and increase overall velocity. Training and Support: Provide training and documentation to other team members on the effective use of existing toolsets and best practices. Act as primary point of contact for staff issues. Collaboration and Communication: Work closely with partner teams to understand their pain points and automation goals. Work with teams to make them more efficient. Continuous Improvement: Participate in or lead continuous improvement projects driven by automation. On-Call Rotation: Participate in an on-call rotation as needed. Additional Duties: Perform any other activities as directed by management. Knowledge and Experience Experience: 5+ years of experience as a people manager or in a team lead role with delegation duties in a technical environment. Strategic Thinking: Demonstrate ability to think strategically about business and product goals as well as technical challenges and staff workloads. Software Development: Prior experience with software development, infrastructure development, or operations. Scripting Languages: Strong proficiency in scripting languages such as Bash, Python, and/or PowerShell. Relational Databases: Experience with relational databases. Server Administration: Strong proficiency with Linux and Windows Server administration. Automation Frameworks: Experience in architecting automation frameworks with proficiency in tools such as Jenkins, Chef, Puppet, Ansible, or similar. Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira). Version Control: Experience with Git and/or code repository services (BitBucket, GitHub, etc.). Cloud Services: Experience with open-source technologies and cloud services (AWS/Azure). Monitoring Tools: Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty). Infrastructure as Code: Experience with infrastructure as code (Terraform, CloudFormation). Container Technology: Knowledge of and exposure to container technology and orchestration is a plus. API Interaction: Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman). Problem-Solving: Excellent problem-solving and troubleshooting skills. Documentation: Process-oriented with great documentation skills (Confluence). Data Structures: Experience with data structures/formats such as XML, JSON, YAML, and HCL. Business Continuity: Experience with automation of business continuity/disaster recovery. Preferred Production Operations: Experience with managing production operations, monitoring, alerting, notifications, etc. Coding Experience: Moderate experience with coding any combination of Perl, Ruby, Bash, PowerShell and Java + others. Scheduling Tools: Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler. Monitoring Tools: Experience with BigPanda and PagerDuty. AI Ops: Experience with AI Ops.

Job Description: Job Description: System Engineer with Networking and Scripting expertise. Position Overview: We are seeking a talented and experienced System Engineer with a strong background in networking technologies, including WAN, routers, switches, and hands-on experience with Cisco and Juniper platforms. The ideal candidate will also possess scripting and automation skills in Python, Perl, Unix shell scripting, and expertise in Azure cloud technologies. This role requires a motivated individual who can design, implement, and maintain complex network systems while leveraging automation to optimize processes. Key Responsibilities: Network Design and Implementation: Design, configure, and maintain WAN technologies and routing/switching solutions for Cisco, Juniper, and other platforms. Implement and troubleshoot dynamic routing protocols such as BGP, OSPF, and EIGRP to ensure high availability and optimal network performance. Ensure network security by configuring firewalls, VPNs, and secure access protocols. System Engineering and Cloud Integration: Deploy and manage network systems in hybrid environments, including on-premises and Azure cloud infrastructure. Optimize system performance, scalability, and reliability by implementing network automation and monitoring tools. Collaborate with cloud teams to integrate networking solutions with Azure services like Virtual Network, ExpressRoute, and Load Balancers. Automation and Scripting: Develop and maintain automation scripts using Python, Perl, and Unix shell scripting for tasks such as configuration management, network monitoring, and deployment. Create automation workflows to streamline operations and reduce manual tasks. Troubleshoot and debug scripts to ensure seamless integration with networking systems. Performance Monitoring and Troubleshooting: Monitor network and system performance using tools like SolarWinds, Nagios, or similar platforms. Identify, analyze, and resolve network issues to ensure uninterrupted services. Perform root cause analysis for incidents and implement preventive measures. Documentation and Collaboration: Document network designs, configurations, and processes for reference and knowledge sharing. Collaborate with cross-functional teams, including DevOps, infrastructure, and security teams, to ensure alignment of goals. Train junior engineers and provide technical guidance when needed. Required Skills and Qualifications: Networking Expertise: Strong experience with WAN technologies and protocols (MPLS, SD-WAN, VPN, etc.). Advanced knowledge of Cisco and Juniper routers, switches, and associated network devices. Hands-on experience with network configuration, troubleshooting, and optimization. Scripting and Automation: Proficiency in Python, Perl, and Unix shell scripting for automation tasks. Experience with configuration management tools like Ansible or Terraform is a plus. Cloud Technologies: Solid understanding of Azure cloud services, including Virtual Networks, ExpressRoute, and cloud security best practices. Familiarity with hybrid cloud environments and integration techniques. Technical Aptitude: Strong understanding of dynamic routing protocols (BGP, OSPF, EIGRP) and Layer 2/3 switching concepts. Knowledge of network security principles and technologies (firewalls, ACLs, IDS/IPS). Soft Skills: Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Preferred Qualifications: Certifications such as CCNP, JNCIP, or equivalent networking certifications. Experience with DevOps tools and methodologies. Familiarity with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization). Experience with other cloud platforms like AWS or Google Cloud. Educational Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. Equivalent experience or relevant certifications may be considered in lieu of a degree. Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-64880-1 Date posted 05/05/2025 Benefits Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits. Paid Time Off Tuition Assistance Insurance Options Discounts Training & Development

Job ID: 200127 Required Travel : Minimal Managerial - No Location: India- Gurgaon (Amdocs Site) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence What will your job look like? Engineering - Design, develop, modify and integrate complex infrastructure automation and deployment systems; Ensure code and configuration are maintainable (IaaC), scalable and supportable; Use extensive knowledge & expertise of the Amdocs product/solution and technologies to support the direction of the infrastructure solution. Follow Amdocs software engineering standards, applicable software development methodology (such as design-led thinking, DevOps) and release processes. Promote system reliability and operability. Serve as an expert on specific technology. Investigation - Investigate infrastructure issues by reviewing/debugging CI/CD pipeline and runtime environments and providing fixes (analyze and fix bugs) and workarounds. Review changes for operability to maintain existing software solutions. Highlight risks and help mitigate them from technical aspects. Technical Expertise - Serve as a highly specialized Technology / Product expert, acting with high autonomy to deliver agreed technical objectives. Provide technical expertise in terms of Infrastructure architecture usage for functional and non-functional aspects; Obtain a strong technologies context understanding while making technical decisions and solving technical issues; Able to resolve significant and unique problems that have a high level of complexity. Professional Leadership - Provide guidance to DevOps engineers for the E2E software deployment, maintenance & lifecycle; Enforce and guide on technical standards (e.g. tools, and platforms), ensure that documentation related to the application life cycle architecture is correct and up to date; Enforce quality processes, such as performing technical root cause analysis and outlining corrective action for given problems, promote Developers autonomy. Innovation & Continuous Improvement - Promote continuous improvements/efficiencies to the product life cycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones. Stay up to date with new technologies in practice in the industry Team Work and Collaboration - Collaborate and add value through participation in peer reviews, provide comments and suggestions, and work with teams to achieve goals. Serve as the technical focal point with other teams to resolve issues. Quality and SLAs - Contribute to meet various SLAs and KPIs as applicable for the organization - for example, Responsiveness, Resolution, Software Quality SLAs, etc.. Ensure that assigned tasks are completed on time and that delivery timelines are met in accordance with the organization’s quality targets. Onboarding and Knowledge Sharing - Onboard new hires and train them on processes, share knowledge with team members, take an active role in technical mentoring within the team and elevate the team’s knowledge. All you need is... Proven experience in CI/CD and Microservice areas, including Configuration Management and continuous integration tools (Jenkins, BitBucket, Nexus), in designing complex solutions based on Automation Tools and Deployment on common cloud computing platforms (OpenShift, AWS, Azure and/or GCP, etc.), skilled with several third party tools (e.g. Postgres, Cassandra, Helm, Groovy, Nagios, Liquibase, Couchbase, Kubernetes, Rancher, Docker etc) 4-5 years of experience with Kubernetes, infrastructure-as-code and configuration-as-code, including one or more tools - CloudFormation, Ansible, Chef, Puppet, SaltStack, Terragrunt and Terraform Script development experience of 4-5 years + IT experience in one of the common languages (Python, Groovy, Bash) Deep understanding and experience in DevOps ecosystem and IT operation systems Hands on experience in build, release, deployment, CI-CD pipeline, migrations activities and monitoring of cloud-based scalable distributed systems Rich experience in infrastructure / foundations / IT for at least 5-6 years, working in an agile development environment Experience designing & implementing TLS, and Load balancing and High availability for cluster/Hybrid production-like environments Microsoft ADO experience preferable Why you will love this job: Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

exp loc Responsibilities Monitor and troubleshoot infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on the incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications, and patching activities Automate daily tasks using configuration management tools like Ansible, Chef, etc, or scripting using Python, Perl, Bash, etc Support and troubleshoot high availability, performance, monitoring, backup, and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana, etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Establish a good working relationship with customers and other professionals Evaluate tools, technologies, and processes to improve the efficiency and scalability of continuous integration environments Requirements B.E/B.Tech/MCA with 2+ of experience in managing cloud infrastructure Experience working in 24x7 Support Environments on help desk tickets, Linux servers in virtualized environments, and monitoring tools like Nagios, working on ticketing tools like JIRA, Freshdesk, and ServiceNow (Preferred), creating runbooks and KB articles for help desk support. Familiarity with the fundamentals of Linux scripting languages Experience in AWS Administration Effective written and verbal communication skills

Role Description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures Of Outcomes 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Monitoring Outputs Expected: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing Of Tickets Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation Install software software/tools and patches Stakeholder Management Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments Principal Accountabilities and Responsibilities: AI Governance: Process AI governance tickets through from assessment to completion. Review AI use cases and check they are in line with governance requirements. Work with data and process related tooling to support a data driven approach to AI governance and reporting. Extract, clean, and analyse structured and unstructured data using scripting for insights and to improve processes. Maintain a centralised AI/ML model inventory, tracking critical metadata, classification, ownership, and risk profiles. Support in responding to AI related queries and assist in finding solutions to current problems raised and offer immediate solutions. Ensure data quality and integrity through for effective AI governance practices. Agile Project Management: Prepare clear, stakeholder facing communications in line with team standards of clarity, reference and effectiveness. Document requirements, analyse findings, and recommendations. Assist in preparing reporting, presentations and documentation to support regulatory and internal monitoring, governance processes. Manage workflow timelines, track progress, and ensure timely delivery of milestones. Provide the Cyber AI Governance lead with administrative support and help in managing task backlog. Collaboration and Communications Prioritise and provide same-working day accurate responses to ad-hoc issues and requests. Communicate and collaborate closely with colleagues from a wide range of backgrounds (cybersecurity/AI/risk/compliance teams), providing regular updates on AI activity status and addressing any issues promptly. Build and maintain positive relationships with internal collaborators. Continuous learning and Improvement: Contribute to continuous improvement of processes and methodologies. Identify and develop processes improvements opportunities by automating where applicable. Analyse extensive datasets to identify patterns and trends to uncover trends, patterns, and insights that inform decisions. Skills and experience 3 – 5 years of experience in financial services, AI/ML risk management or model governance, Regulatory compliance or Technology Bachelor’s degree in computer science, Software Engineering, Data Science, or a related field advantageous. Bachelor’s degree in any Science, Technology, Engineering, or Medical (STEM) field accompanied with data, technology and/or programming experience also considered. Applicants without a Bachelor’s degree will be considered if they have demonstrable career experience within one or more of the required areas and/or have relevant industry certifications in Data or Cybersecurity. CSA are a supportive team who welcome candidates from diverse skills and educational backgrounds. Thus, candidates with transferrable skills gained through relevant industry or technology background will also be considered. Knowledge of scripting languages such as Python, Java, C#, or similar (Nice to have) Familiarity and Understanding of Cyber/AI vocabulary and technologies. Knowledge of Agile project management tools (e.g., JIRA) Positive attitude, strong work ethic and passion for learning Good organisation skills Effective communication and people skills Positive team player working as part of a large programme. Skills AI,ML,Data Science Show more Show less

Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Resolution Outputs Expected: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook/KB Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments The role requires managing the provisioning and decommissioning of servers, ensuring that all requirements are clearly defined and processes are followed efficiently. The Server Provisioning & Decommissioning Coordinator will be responsible for ensuring smooth operations in provisioning new servers, validating licenses, and controlling the budget related to server-related requisitions and accruals. The role also involves overseeing the decommissioning process and prioritizing server requests effectively. Key Responsibilities: Server Provisioning Control: - Manage the provisioning of new servers for new applications, ensuring that all requirements are clear and aligned with the BSD (Business Service Design) guidelines. - Validate and confirm the need for additional licenses, including Linux and SQL licenses, ensuring all software requirements are properly met. - Ensure server configuration, IP addresses, backup requirements, access permissions, and monitoring are clearly defined in the server request process. - Control and prioritize server provisioning tasks based on urgency and business needs, ensuring timely execution of requests. Server Decommissioning Control: - Initiate and oversee the decommissioning process for old servers, ensuring the proper removal of servers while maintaining control over the entire process. - Coordinate with teams to ensure all necessary steps are taken to securely decommission servers, including data removal and proper documentation. Budget Control: - Manage the server provisioning and decommissioning budget, ensuring accurate tracking of costs. - Oversee the creation of requisitions, ensuring that all purchases are justified and within budget constraints. - Maintain control over accruals, ensuring accurate financial forecasting and reporting related to server-related expenditures. Qualifications & Skills: - Proven experience in server provisioning, configuration, and decommissioning processes. - Strong understanding of Linux, SQL, and other server-related technologies. - Excellent organizational and communication skills, with the ability to prioritize tasks effectively. - Strong attention to detail with a focus on accuracy and efficiency. - Experience with budget management and requisition processes. Skills Linux,Server Administration,Server Management Show more Show less