Murex Technical Support Engineer

8 - 10 years

13 - 18 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Project description
    This is a requirement for a Tech Support Engineer to strengthen the Murex support team within a leading Australian bank. The role involves providing end-to-end technical support, incident management, and environment maintenance for critical Murex applications. You will work closely with cross-functional teams to ensure high availability, stability, and performance of Murex and related financial systems.
  • Responsibilities

  • Provide Level 2/3 technical support for Murex applications, ensuring timely resolution of incidents and service requests.

  • Monitor application performance, carry out log analysis, and troubleshoot issues across environments.

  • Coordinate with infrastructure, middleware, and database teams to resolve system-level issues.

  • Support deployment, patching, and environment upgrades, ensuring minimal downtime.

  • Contribute to root-cause analysis and implement permanent fixes to prevent recurrence.

  • Participate in change, release, and DR activities for Murex platforms.

  • Develop scripts and automation solutions to streamline monitoring and support activities.
  • Skills
    Must have

  • 8-10 years of IT experience, with at least 4-5 years in application support for Murex or other mission-critical trading/risk systems.

  • Strong technical skills in Python, Java, PostgreSQL, and Cloud (AWS/Azure).

  • Solid understanding of Unix/Linux environments, shell scripting, and middleware components.

  • Experience managing incidents in high-pressure environments with tight SLAs.

  • Excellent communication and stakeholder engagement skills. Nice to have

  • Knowledge of Murex infrastructure architecture and environment management.

  • Exposure to CI/CD pipelines, automation frameworks, and DevOps practices.

  • Understanding of capital markets products (FX, IRD, Commodities).

  • Familiarity with ITIL processes (incident, problem, and change management).
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