Posted:1 month ago|
Platform:
On-site
Full Time
The CSM team within Signature Success is looking for a driven and customer-focused Customer Success Managerto serve as a primary contact point for Salesforce s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer s business goals to improve their overall technical and operational healthand realize the maximum value out of their Salesforce investment. The Technical Account Manager maintains awareness of the customers key events, needs, potential risks, value drivers and being proactive.
As a trusted advisor, CSM will build a track record in customer success through excellent communication with stakeholders and comprehensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share best practices, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during mission-critical peak events.
As a CSM you will occasionally act as a point of contact for any major incidents, leading the customer s expectations and communications through the resolution of such incidents.The CSM acts as the technical primary interface on behalf of our customers and works collaboratively across both internal and external stakeholders, including partners and ISVs, as required to address the customer needs.
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