Msd Functional Consultant

Job Description

Role & responsibilities Experience 4-6 years of experience with MS Dynamics D365 SCM, having participated or lead implementations for Supply Chain modules of AX/D365. Strong knowledge of key SCM processes: procurement, inventory management, order management, logistics, etc. Understanding of integration points with Finance, Sales modules. Experience with configuring, customizing and test solutions within the Dynamics AX/365. Communication with global business team, wider application management teams and drive results. Excellent analytical, communication, and stakeholder management skills. Good team collaboration skills and be able to work with both offshore and onshore teams. Excellent communicator (English speaking), self-starter. Desirable: Experience working with integration systems such as eCommerce, EDI. Has experience in service desk supporting incidents, and service requests. Basic knowledge of MS-Power Apps Power BI, Power Automate is desirable. Working within an Agile centric enterprise (Scrum or SaFE). Experience using Data Management Framework, integrations, logicApps is highly desirable. KEY COMPETENCIES/BEHAVIOURS REQUIRED: Strong desire for continuous learning and a commitment to sharing knowledge with both team members and end users Collaborative mindset with a focus on team development and knowledge transfer Positive, results-driven, and customer-focused approach Exceptional problem-solving and diagnostic skills Proficiency in creating clear, concise, and well-structured technical documentation High level of ownership and accountability to drive tasks and issues through to resolution Adaptability in dynamic environments, with a proactive and innovative problem-solving approach Effective time management with the ability to prioritize and meet deadlines Capable of working both independently and collaboratively within a team setting Excellent interpersonal, communication, and customer service skills Strong attention to detail and commitment to quality Responsibilities FINANCIAL • Contribute to the timely execution of budgeted projects. OPERATIONS • Record, track and document all incidents and requests in the ITSM tool including all decisions made and actions taken through to final resolution within agreed Service Level Agreements • Manage Major Incidents in line with the agreed process • Identify problems and feed them into the Problem Management process. • Identify areas of potential improvement and recommend solutions to appropriate groups (Platform, Process, Operational) • Create and/or update knowledge base articles, work instructions and FAQs • Work with functional and technical teams to identify and propose improvements in overall service delivery of the Business Platform. • Work across the Technology Services organisation to facilitate the transition of new platforms, services, and features into production. • Adhere to any compliance requirements identified CUSTOMER • Keep customers regularly informed of progress of service requests and other initiatives as required. Positive approach to interacting with customers and communication to key stakeholders. • Strong overall commitment to customer service. • Take ownership and proactively provide solutions that exceed customer expectations and meet their needs. PEOPLE • Work across teams to influence and co-ordinate streams of work. • Develop & mentor both functional and technical resources to improve the overall body of knowledge across the team. • Become a trusted advisor to the Business Stakeholders & Technology Services senior leadership team OTHER • Work with the rest of the Technology Services Group to identify and define potential candidate projects, initiatives and enhancements and feed them into the appropriate product backlogs. • Work with the Business Platform Program team and key business stakeholders to coordinate and deliver the overall program. • Identify, define, and document solutions and business processes that support key business operations. Coordinate the delivery of enhancements across the team to support key business initiatives. Please complete the following mandatory questions to proceed further Preferred candidate profile