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NTT DATA
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MS Engineer - Windows L1

MS Engineer - Windows L1

NTT DATA

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

troubleshooting support security systems storage network data centre management agents redundancy concepts itil processes itsm tools planning activities clientcentric approach communication across different cultures active listening techniques

Work Mode

On-site

Job Type

Full Time

Job Description

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your responsibilities include: - Being the first point of contact for clients, ensuring the operational status of IT infrastructure and systems. - Proactively identifying, investigating, and resolving technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. - Monitoring client infrastructure and solutions daily to identify problems and errors before or as they occur. - Delving deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket, or chat support to clients. - Performing maintenance activities like patching and configuration changes to ensure the smooth operation of client systems. - Working across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration. - Updating existing knowledge articles or creating new ones, optimizing work, and supporting project work as needed. - Contributing to disaster recovery functions and tests to ensure clients" data safety. - Ensuring seamless shift changes with careful handovers for service continuity. - Reporting and escalating incidents when necessary and striving for efficient, comprehensive resolutions. - Providing a positive client experience by placing their needs at the forefront of all interactions. Qualifications required for this role: - Entry-level experience with troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and ITIL processes. - Highly disciplined in handling tickets on a day-to-day basis and acting promptly as per defined Standard Operating Procedures (SOPs). - Utilizing available Knowledge articles or provided SOPs to resolve as many tickets as possible. - Good understanding of using IT Service Management (ITSM) tools. - Skill in planning activities and projects in advance and adapting to changing circumstances. - A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey. - Ability to communicate and work across different cultures and social groups. - Proficiency in active listening techniques and refraining from interrupting. - A positive outlook at work, even in pressurized environments. - Willingness to work hard and put in longer hours when necessary. - A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience). NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion each year in R&D. Operating in more than 50 countries, NTT DATA offers various services including business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a Global Top Employer, NTT DATA values diversity and has a robust partner ecosystem. NTT DATA is part of NTT Group and headquartered in Tokyo.,

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MS Engineer - Windows L1