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NTT DATA, Inc.
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MS Engineer (L1)

MS Engineer (L1)

NTT DATA, Inc.

0 - 4 years

0 Lacs

ahmedabad gujarat

Posted:6 days ago| Platform: Shine logo

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Skills Required

cisco acs ise bgp ospf eigrp pulse secure ssl vpn virtual juniper palo alto fortinet firewalls cisco nexus switches asr isr routers meraki switches itsm tools itsm processes

Work Mode

On-site

Job Type

Full Time

Job Description

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will include monitoring client infrastructure and solutions to identify and address errors promptly. You will be responsible for investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring seamless shift handovers for continuous service, your focus will be on maintaining high service quality standards. In addition to resolving incidents efficiently, you will also be tasked with identifying opportunities for optimization. This could involve reducing common incidents, exploring automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring proactive measures are in place. To excel in this role, you are required to have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP. You should also demonstrate highly disciplined handling of tickets on a day-to-day basis, prompt action as per defined Standard Operating Procedures (SOPs), and a good grasp of using ITSM tools and processes. Strong planning skills, adaptability to changing environments, and a client-focused approach are essential qualities for success in this role. Moreover, a positive outlook, resilience under pressure, and the ability to communicate and work effectively across different cultures and social groups are highly valued. A bachelor's degree in information technology/computing or equivalent experience is required to thrive in this dynamic environment. As an integral part of NTT DATA, you will be contributing to our mission of innovating, optimizing, and transforming businesses for long-term success. Our commitment to investing in research and development ensures that we stay at the forefront of digital advancements, helping organizations and society move confidently into the future. With a global presence and a diverse team of experts, we offer a range of services including business and technology consulting, data and artificial intelligence solutions, and application development and management. At NTT DATA, we are proud to be an Equal Opportunity Employer, fostering a workplace that embraces diversity and inclusion. Join us in pushing the boundaries of what is possible and making a positive impact on our clients and society.,

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MS Engineer (L1)