MS 365 BUSINESS VOICE Professional

Mandatory Skills:

• Cisco Unified Communication Manager 11.x and above


• Cisco Webex Control Hub administration


• Teams Meetings Administrations, Users and policy managements.


• Zoom user and meeting Administration feature controls through groups assignments.


• Troubleshooting and Managing Teams, Webex and Zoom meetings.


• Teams, WebEx, Zoom Reports, Analytics


• Webex Cloud integration


• WebEx Edge


• Cisco TMS


• Cisco Telepresence Endpoints (Room Series & Legacy Cisco Devices)


• Cisco Expressways


• Zoom Conferencing and integration with Cisco Telepresence


• MS Teams Conferencing and CVI with WebEx


• MS Teams WebRTC, Web Engine concept for VC devices


• Knowledge and troubleshooting skills of protocols like MGCP, H323 & SIP


• Panopto Recorder management and integration with Collaboration Infrastructure are highly preferable


• Exchange room mailbox fundamentals and Booking concepts


• Complex call routing problem solving skills that involves CUCM , Expressway and Services like Pexip Microsoft.


• Strong understanding of SIP Call flow and Media flow concepts including QOS standards.

Good to have Skills

• PowerShell


• Power Automate Flow


• Azure Intune and resource accounts concepts

Responsibilities and Skill Requirement:

• Responsible for designing, managing, maintaining and troubleshooting UC Infrastructure


• Works closely with the network, systems and peers to ensure integration and stability within the UC platform.


• Create SOP, End user documents


• Understating of Basic SIP Integration.


• Strong Knowledge of Signaling protocol such H.323 and SIP,HTTPS, TLS,TCP


• Understanding and verifying call/meeting data in perspective of QOS for voice and video over WAN connections.


• Configuration & troubleshooting of Cisco Telepresence endpoints.


• upgrade of Linux servers and VC endpoints


• Follow ITIL processes like Change, Problem & Incident Management and hands on experience in Service-Now


• Self-Motivated with the ability to effectively interact with all the levels within the company.


• understanding of customer requirements