117 Mortgage Advisors Jobs - Page 5

Job Summary : We are seeking a skilled and detail-oriented BPO Quality Analyst for ourVoiceProcess to ensure the highest standards of customer service and operational excellence. As a Quality Analyst, you will be responsible for monitoring and assessing the quality ofvoice interactions between our customer service representatives and customers. Your primary focus will be to analyzevoice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators. Responsibilities: Monitor and evaluatevoice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyzevoice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on theirvoice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring ofvoice interactions. Stay updated with industry best practices and trends in customer service andvoice processes to continuously improve the quality evaluation process. Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets. Requirements: Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment. Proven experience as a Quality Analyst in a BPO setting, preferably with experience invoice process evaluation. Excellent verbal and written communication skills with a keen eye for detail. Strong analytical and problem-solving abilities to assessvoice interactions and identify areas for improvement. Familiarity with quality monitoring tools andvoice platforms. Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports. Knowledge of customer service principles and practices. Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives. Flexibility to adapt to changing business needs and work in shifts, if required. The Quality Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in thevoice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position.

As an Data Engineer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Minimum of 3 years of recent experience with Appian software development and designing. Good understanding of database concepts and strong working knowledge on any one of the major databases such as Oracle SQL, Server MySQL. Design, develop, and implement business process workflows using BPM tools (e.g., IBM BPM, Pega, Camunda) Automate business processes to improve efficiency and reduce manual effort. Integrate BPM solutions with enterprise systems (ERP, CRM, etc.) via APIs and web services. Troubleshoot, test, and optimize BPM applications for performance. Document process designs, configurations, and technical specifications. Collaborate with business analysts, IT teams, and stakeholders to ensure solutions meet business needs. Provide ongoing support and maintenance for deployed BPM applications Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 3 years of recent experience with Appian software development and designing. Good understanding of database concepts and strong working knowledge on any one of the major databases such as Oracle SQL, Server MySQL. Design, develop, and implement business process workflows using BPM tools (e.g., IBM BPM, Pega, Camunda) Automate business processes to improve efficiency and reduce manual effort. Integrate BPM solutions with enterprise systems (ERP, CRM, etc.) via APIs and web services Preferred technical and professional experience 5-7 years of experience in BPM. 2+ years of experience with Appian. Ability to communicate results to technical and non-technical audiences

As an Data Engineer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Minimum of 3 years of recent experience with Appian software development and designing.. Good understanding of database concepts and strong working knowledge on any one of the major databases such as Oracle SQL, Server MySQL. Design, develop, and implement business process workflows using BPM tools (e.g., IBM BPM, Pega, Camunda) Automate business processes to improve efficiency and reduce manual effort. Integrate BPM solutions with enterprise systems (ERP, CRM, etc.) via APIs and web services. Troubleshoot, test, and optimize BPM applications for performance. Document process designs, configurations, and technical specifications. Collaborate with business analysts, IT teams, and stakeholders to ensure solutions meet business needs. Provide ongoing support and maintenance for deployed BPM applications Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 3 years of recent experience with Appian software development and designing.. Good understanding of database concepts and strong working knowledge on any one of the major databases such as Oracle SQL, Server MySQL. Design, develop, and implement business process workflows using BPM tools (e.g., IBM BPM, Pega, Camunda) Automate business processes to improve efficiency and reduce manual effort. Integrate BPM solutions with enterprise systems (ERP, CRM, etc.) via APIs and web services Preferred technical and professional experience 5-7 years of experience in BPM. 2+ years of experience with Appian. Ability to communicate results to technical and non-technical audiences

Band: B2 - Senior Analyst Experience Range: Minimum 4 years Shift Timings: 2:00 PM - 11:30 PM IST Job Summary We are seeking a highly motivated Business Analyst to join our Business Analytics and Logistics team who works with Asset Based Finance (ABF) team within the Credit and Insurance vertical. As an integral part of our team, you will gain exposure in monitoring the portfolio management and reporting activities including, but not limited to, preparing and maintaining various trackers, collating and updating data on various systems/reports, working on various documentation activities during deal closing, working on process improvement initiatives etc. Responsibilities: Collaborate with internal and external stakeholders and deliver tailor made solutions for the Asset Management ABF Team Work with ABF Deal Analysts on investment monitoring activities, Adhoc requests Working on various portfolio management activities such as Portfolio Management tracker, P&I variance reporting, Rating Tracker Portfolio reporting of private and public positions on a monthly/quarterly basis Go through closing documents like credit agreements, indenture, note purchase agreement, offering circulars, Rating letter etc. to update key performance KPIs in various systems Maintaining investment data in multiple systems Creating new and enhancing existing reports and visualization Tracking and reporting the progress of projects by liaising with various groups Preparing materials for internal and external meetings, and tracking deliverables Provide deal related information to the group and Management on an ad hoc basis Working on various Internal/external applications, research portal for monitoring Portfolio Management Partnering with the BX Technology Innovations team to automate investment monitoring and other processes Implement new processes/systems creating operational efficiencies and reporting enhancements Skills Required: Master's Degree (MBA/CFA/CA preferred) 4+ years of relevant experience Experience in managing large set of data and driving analytics from it using advanced excel Preferred to have experience on data management for structured finance domain Fair knowledge on deal documents and investment memos Strong data analysis skills, problem-solving ability, logical and analytical skills Strong proficiency in Microsoft Office tools (MS Excel, MS PowerPoint and MS Word) Ability to summarize large amounts of information succinctly and quickly Strong written and verbal communication skills Ability to quickly digest new information and learn new businesses and processes Self-motivated with a strong sense of ownership and accountability for tasks Ability to operate across multiple projects and work in a fast-paced environment Attention to detail and accuracy is critical

Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Minimum of 3 years of recent experience with Appian software development and designing.. Good understanding of database concepts and strong working knowledge on any one of the major databases such as Oracle SQL, Server MySQL. Design, develop, and implement business process workflows using BPM tools (e.g., IBM BPM, Pega, Camunda) Automate business processes to improve efficiency and reduce manual effort. Integrate BPM solutions with enterprise systems (ERP, CRM, etc.) via APIs and web services. Troubleshoot, test, and optimize BPM applications for performance. Document process designs, configurations, and technical specifications. Collaborate with business analysts, IT teams, and stakeholders to ensure solutions meet business needs. Provide ongoing support and maintenance for deployed BPM applications. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 3 years of recent experience with Appian software development and designing.. Good understanding of database concepts and strong working knowledge on any one of the major databases such as Oracle SQL, Server MySQL. Design, develop, and implement business process workflows using BPM tools (e.g., IBM BPM, Pega, Camunda) Automate business processes to improve efficiency and reduce manual effort. Integrate BPM solutions with enterprise systems (ERP, CRM, etc.) via APIs and web services. Preferred technical and professional experience 5-7 years of experience in BPM. 2+ years of experience with Appian. Ability to communicate results to technical and non-technical audiences

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology-Cloud Platform-Azure AI Services-Azure NLP Technology-Machine Learning-NLP-Speech Analytics

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology-Infrastructure-DataCenter-enterprise computing ( citrix mosaic RFID VMware VDI support etc) Technology-Data Science-Machine Learning

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology-Machine Learning-Amazon ML Technology-Machine Learning-Generative AI

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology-Data Science-Machine Learning

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology-Machine Learning-Generative AI

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology-Machine Learning-Generative AI

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology-Machine Learning-Generative AI-closed models (azure open ai)

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology-Machine Learning-Generative AI-closed models (google vertex ai)

1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. 5. Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. 6. Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties 7. Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems 8. Exceed service quality standards and strive for continuous process improvement 9. Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. 10. Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. 11. Enable quick turnaround time of credit lending proposals for the business in close liaison with the sales team. 12. Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. 13. Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre-sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies 14. Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. Educational Qualification: Post Graduate/ Graduate in any discipline

We are seeking a talented individual to join our GC Global Analytics & Advisory (GAA), Political Violence and Terrorism team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist / Deputy Manager - Catastrophe Risk Management We will count on you to: The role requires the analyst to help clients better understand their overall exposure to catastrophe risk relating to political violence and allow them to plan accordingly. By analysing client exposure data, applying it against in-house and/ or vendor models and supporting trainee analysts, they produce loss estimates that enable brokers to construct effective reinsurance programs for clients. The nature of the peril, which is dynamic, and in-house models, which are evolving requires the analyst to be an innovative developer. Understanding the exposure data, assessing data quality and making necessary improvements (incl. geocoding) and assumptions for modelling in in-house and/ or vendor models for terrorism Document, justify and communicate assumptions made before performing analyses, also produce reports that highlight changes in exposure across various timeframes and the associated impact of catastrophe model results. Good experience in applying the policy conditions in the data Run the exposure in in-house and/ or vendor models and reporting the results at various geographical resolutions as well as for the relevant lines of business within the client's portfolio. Ability to interpret the change in loss results due to modelling parameters and client exposure change Analysing how the distribution of results and relevant risk measures change due to the application of various proposed reinsurance alternatives and/or changes in model/data assumptions. Work as a team, support the development of junior analysts and provide quality assurance reviews of others. Work on ad hoc research and development projects as and when required to innovate new models and evolve existing models Maintain a regular positive feedback from stakeholder Proactive interaction with stakeholders on modelling requirements and ad hoc requests and build a network of relationships within the global company Provide insights and process improvement ideas to enhance the efficiency of the process, considering the skillsets of colleagues who may be able facilitate this. Use state of art techniques in data analytics and create new output dashboards What you need to have: Degree in Mathematics / Statistics / Computer-Science / Engineering (any stream) or related fields 4+ years of experience in Catastrophe Modeling in providing CAT analytics at account or portfolio level Basics of Insurance / Reinsurance / Catastrophe Modeling Knowledge on basics of Insurance/Reinsurance and Catastrophe Modeling Proficiency in at least one of the CAT Modeling softwares RMS/ AIR/ RQE Excellent analytical and problem solving skills Attention to details. Ability to understand and manipulate data quickly and creatively. Ability to respond to changing priorities and manage time efficiently. Ability to question analytical output, challenge and identify potential sources of errors and find ways to overcome them Proficient in with Excel, Access and SQL What makes you stand out Advanced degree in any of the above fields. Any relevant context to political violence. Use of insurance models for modelling terrorism Industry Certifications Alteryx, Power BI, VBA and/or advanced programming skills

Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the worlds financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICEs End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/ uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity resolution. Mentors other EUC Analysts in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Analysts core duties Desirable Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 3+ years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems

Job Purpose Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICEs End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/ uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity resolution. Mentors other EUC Analysts in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Analysts core duties Desirable Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 3+ years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems.