Morpheus professional

As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Eligibility & Qualificatio

• Bachelors degree in Engineering (or Equivalent).
• Minimum 5 years of relevant experience in Enterprise Managed Service environment.
• Certification on the latest track of Morpheus Certified Administrator is an added advantage.
• Flexible to work in 24/7 support environment.
• Minimum level should be INT if applying as part of Internal Job Posting.

Technical Skills:

• Install, Maintain and Configure Morpheus infrastructure.
• Experience in Morpheus Identity and Access.
• Experience in Morpheus Provisioning concepts.
• Experience in Morpheus multi-tenant models.
• Experience in Morpheus self-service.
• Good Knowledge in Morpheus App, IaC type Blueprints.
• Good Knowledge in App monitors.
• Good Knowledge of Morpheus Plans, prices and costing.

Key Responsibilities:

• Resolve customers issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

• Excellent written and verbal communication skills.
• Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.

For Internal Job Movement:

• Approval of the employee's current manager is required.
• Employees are expected to notify their manager prior to an interview.
• Employees in Performance Improvement Plan are not eligible to apply.

Mandatory Key Skills

product quality, customer satisfaction, problem management, job posting, Morpheus infrastructure*