Job
Description
ROLE AND RESPONSIBILITIES Design, implement, configure, and maintain both the Moogsoft AIOps platform and the Apex AIOps Incident Management platform. Develop and manage integrations between Moogsoft, Apex AIOps, and other relevant IT monitoring, logging, and ITSM tools. Develop and implement automation workflows and runbooks within both AIOps platforms to streamline incident management and remediation processes. Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to understand their AIOps requirements and translate them into effective solutions on both platforms. Define and enforce best practices for the configuration, utilization, and administration of both Moogsoft and Apex AIOps. Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations, and automation within both environments. Create and maintain comprehensive documentation for configurations, integrations, workflows, and operational procedures for both Moogsoft and Apex AIOps. Develop and implement metrics and dashboards within both platforms to provide visibility into IT health, incident trends, and the effectiveness of AIOps implementations. Ensure the security and compliance of both Moogsoft and Apex AIOps platforms and their integrations. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event management, or systems integration, with specific experience in both Moogsoft and Apex AIOps. Hands-on experience implementing, configuring, and administering both Moogsoft and Apex AIOps in a production environment is essential. • Familiarity with a wide range of IT monitoring tools, logging systems, and ITSM platforms. • Understanding of ITIL frameworks and incident management processes. PREFERRED SKILLS • Deep hands-on expertise in configuring and managing the Moogsoft AIOps platform. • Deep hands-on expertise in configuring and managing the Apex AIOps Incident Management platform. • Strong understanding of AIOps concepts, machine learning algorithms used for event correlation, and noise reduction techniques within both platforms. • Proven ability to integrate both Moogsoft and Apex AIOps with various IT systems using APIs and other integration methods. • Excellent analytical, problem-solving, and troubleshooting skills across both AIOps platforms. • Strong scripting and automation skills (e.g., Python, Shell) for automating tasks within and around both platforms. • Excellent communication (both written and verbal) and collaboration skills, with the ability to work effectively with diverse technical teams. • Ability to document technical solutions clearly and concisely for both platforms. • Experience with version control systems (e.g., Git). GOOD TO HAVE SKILLS • Experience with other AIOps platforms or event management tools. • Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their monitoring and event management services, and how they integrate with Moogsoft and Apex AIOps. • Understanding of security best practices for AIOps platforms and integrations. • Experience with agile development methodologies. ADDITIONAL NOTES • The successful candidate will be a self-starter with a passion for data visualization and problem-solving. • This role may involve working closely with cross-functional teams to implement and support their monitoring needs.
