Mobile Onboarding Administrator

Join our team as a Mobile Onboarding Administrator in Gurgaon. As a Mobile Onboarding Administrator, you will be responsible for provisioning mobile products and services for external customers. Your role will involve ensuring accurate and efficient processing of orders, collaborating with internal teams and external suppliers to deliver high-quality service. If you excel in a dynamic environment and are passionate about operational excellence, this role is tailored for you. To be a great fit for this role, you should possess excellent communication skills, both written and verbal. Strong organizational skills, attention to detail, and a proactive, customer-focused approach are essential. You must thrive under pressure, meet strict deadlines, and exhibit confidence as a problem-solver with a positive attitude. Being adaptable, self-motivated, and a team player is crucial. Proficiency in Microsoft Office and comfort with IT systems are required. Continuous improvement, personal development, GDPR compliance, and data accuracy are key focus areas. Enjoying collaboration, building rapport, and working with people are also valued traits. Your key responsibilities will include validating and approving sales orders based on set parameters, provisioning mobile connections across various networks and suppliers, liaising with Sales, Customer Service, and Project Delivery teams, acting as the first point of escalation for administrative issues, coordinating with external providers, maintaining accurate order and delivery records, identifying and mitigating risks to service delivery and customer experience, ensuring accurate product delivery within SLA, participating in training and team reviews for continuous improvement, adhering to GDPR policies and company standards, and supporting ad-hoc tasks as needed. You will enjoy perks such as 18 days of annual leave plus 6 public holidays, 7 days of casual leave, 7 days of sick leave, access to the In-House Training Academy for development, and mental health support for wellbeing. Onecom is an award-winning provider of Communication Technology, trusted by UK organizations for delivering Simply Brilliant Customer Experiences. Our core values - Innovation, Integrity, Ambition, Knowledge, and Inspiration - guide us in our daily operations. We are dedicated to equity, diversity, and inclusion, and encourage candidates to complete our equality monitoring form during the application process to help inform our future initiatives. Your responses will be anonymous.,