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Axis Consultants
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MNC hiring freshers/experienced For Voice/ CHAT Process

MNC hiring freshers/experienced For Voice/ CHAT Process

Axis Consultants

0 - 5 years

|

3 - 6 Lacs

delhi ncr india

Posted:10 hours ago| Platform: Foundit logo

Apply

Skills Required

customer service voice support chat support banking travel

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

Customer Support

Provide customer support via Voice, Chat, and Email for international clients.
Handle customer queries, complaints, and service requests efficiently.
Maintain high levels of customer satisfaction and professionalism.

Domain-Specific Support

Assist customers in Telecom, E-commerce, Banking, Technology Products, Travel, and Fraud-related queries.
Analyze and resolve customer issues promptly or escalate to relevant teams.

Communication & Documentation

Maintain accurate records of customer interactions and transactions.
Communicate clearly and effectively with customers from different regions and time zones.

Required Skills:

Excellent English communication skills (written and verbal).
Good problem-solving and analytical abilities.
Patience and empathy to handle customer concerns effectively.
Basic computer knowledge and ability to work with CRM tools.

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